For instructions on locating the serial number of the appliance or hardware component
you want to return, see
“Locating the Serial Number on an NSM4000 Appliance or
Before you request an RMA number from JTAC, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Serial number of the appliance or component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the appliance when the problem occurred
You can contact JTAC 24 hours a day, seven days a week through the Web or by telephone:
•
Case Manager at CSC:
•
Telephone: +1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE:
For international or direct-dial options in countries without toll free
numbers, see
http://www.juniper.net/support/requesting-support.html
.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support engineer validates your request and issues an RMA number for the return of
the component.
Related
Documentation
Locating the Serial Number on an NSM4000 Appliance or Component on page 128
•
•
Packing an NSM4000 Appliance or Component for Shipping on page 130
Packing an NSM4000 Appliance or Component for Shipping
If you are returning an NSM4000 appliance or component (field-replaceable unit [FRU])
to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you begin packing the appliance or component:
•
Obtain a Return Materials Authorization (RMA) number for the appliance or the
component. For more information, see
“Contacting Customer Support to Obtain Return
Materials Authorization for NSM4000 Appliances” on page 129
.
•
Retrieve the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials.
Copyright © 2016, Juniper Networks, Inc.
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