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A Getting help and technical assistance

This appendix contains information about where to go for additional information about Intel and
Intel products, what to do if you experience a problem with your server.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

•

Check all cables to make sure that they are connected.

•

Check the power switches to make sure that the system is turned on.

•

Use the troubleshooting information in your system documentation, and use the diagnostic tools
that come with your system.

You can solve many problems without outside assistance by following the troubleshooting
procedures that Intel provides in the publications that are provided with your system and software.
The information that comes with your system also describes the diagnostic tests that you can
perform. Most systems, operating systems, and programs come with information that contains
troubleshooting procedures and explanations of error messages and error codes. If you suspect a
software problem, see the information for the operating system or program.

Using the documentation

Information about your Intel SBCE system and preinstalled software, if any, is available in the
documentation that comes with your system. That documentation includes printed books, online
books, readme files, and help files. See the troubleshooting information in your system
documentation for instructions for using the diagnostic programs. The troubleshooting information
or the diagnostic programs might tell you that you need additional or updated device drivers or other
software.

Hardware/Software service and support

Contact your Intel Support Representative.

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Содержание SBXL52 - Server Compute Blade

Страница 1: ...Intel Server Compute Blade SBXL52 Hardware Maintenance Manual and Troubleshooting Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Order Number C39684 003 ...

Страница 2: ...a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not designed intended or authorized for use in any medical life saving or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur Intel may make changes to s...

Страница 3: ...ngen ausführen Beachten Sie hierzu auch die Sicherheitshinweise zu Intel Serverplatinen und Servergehäusen auf der Ressourcen CD oder unter http support intel com 重要安全指导在执行任何指令之前请阅读本文档中的所有注意事项及安全声明参见 Resource CD 资源光盘和或 http support intel com 上的 Intel Server Boards and Server Chassis Safety Information Intel 服务器主板与服务器机箱安全信息 Consignes de sécurité Lisez attention toutes les consignes de sécurité...

Страница 4: ...e reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer Electrical Safety xxCAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the server system power cords telecommunicat...

Страница 5: ...e the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those in the following list to provide protection that meets the specific service requirement NOTE The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any ...

Страница 6: ...g the blade Regulatory specifications and disclaimers Safety compliance USA UL 60950 3rd Edition CSA 22 2 No 60950 Canada cUL certified 3rd Edition CSA 22 2 No 60950 for Canada product bears the single cUL mark for U S and Canada Europe Low Voltage Directive 73 23 EEC UL CB to EN60950 3rd Edition International UL CB to IEC 60950 3rd Edition UL CB EN60 950 3rd Edition UL CB EMKO TSE 74 SEC 207 94 A...

Страница 7: ... Limit Canada IC ICES 003 Class A Limit Europe EMC Directive 89 336 EEC EN55022 Class A Limit Radiated Conducted Emissions EN55024 ITE Specific Immunity Standard EN61000 4 2 ESD Immunity Level 2 Contact Discharge Level 3 Air Discharge EN61000 4 3 Radiated Immunity Level 2 EN61000 4 4 Electrical Fast Transient Level 2 EN61000 4 5 AC Surge EN61000 4 6 Conducted RF EN61000 4 8 Power Frequency Magneti...

Страница 8: ...ites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur Appareils Numériques NMB 003 édictée par le Ministre Canadian des Communications English translation of the notice above This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference causing equipm...

Страница 9: ... distributors or users pay attention to this point If the product is sold or purchased improperly please exchange this product to what can be used at home Class B device This device complies with RRL EMC and is operated in a residential area so that it can be used at all other location as well as residential area note Class A device operated in a commercial area Class B device operated in a reside...

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Страница 11: ...tup Utility program 11 Configuration Setup Utility menu choices 11 Using passwords 14 Power on password 14 Using the PXE boot agent utility program 14 Starting the PXE boot agent utility program 14 Firmware updates 15 Updating the service processor firmware 16 Configuring the Gigabit Ethernet controllers 16 Blade server Ethernet controller enumeration 17 5 Diagnostics 19 General checkout 19 Diagno...

Страница 12: ... hot swap hard disk drive 48 Replacing the battery 49 Completing the installation 51 Installing the blade server bezel assembly 51 Closing the blade server cover 52 Installing the blade server in the SBCE unit 54 Updating your blade server configuration 56 Input output connectors and devices 56 7 Installing the operating system 57 Microsoft Windows Server 2003 Enterprise Edition installation instr...

Страница 13: ...ed problems 100 Problem determination tips 101 10 Parts listing 103 System 104 A Getting help and technical assistance 107 Before you call 107 Using the documentation 107 Hardware Software service and support 107 107 Index 109 ...

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Страница 15: ...ity and reliable data storage This Hardware Maintenance Manual and Troubleshooting Guide and other publications that provide detailed information about your blade server are provided in Portable Document Format PDF on the Resource CD A set of user labels comes with the blade server When you install the blade server in the SBCE unit write whatever identifying information you want on a label and pla...

Страница 16: ...ntaining your Intel server product Intel Server Compute Blade SBXL52 Installation and User s Guide This publication provides general information about the blade server including information about features how to configure the server and how to get help Additional publications might be included on the Resource CD Important shipping notices Do not ship the SBXL52 server in the SBCE chassis It must b...

Страница 17: ...ives Support for up to two Ultra320 SCSI hot swap hard disk drives available in an optional SCSI storage expansion unit Size Height 24 5 cm 9 7 inches Depth 44 6 cm 17 6 inches Width 2 9 cm 1 14 inches Maximum weight 5 4 kg 12 lb Integrated functions Two Gigabit Ethernet controllers ATI Rage XL video controller Light path diagnostics Local service processor IDE hard disk drive controller RS 485 in...

Страница 18: ...e possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be ...

Страница 19: ...ocessor in the SBCE management module Important Blade server startups initiated from the network will be faster if you connect the DHCP server to the Ethernet switch in switch bay 2 This is because the BIOS code in the blade server sees the bottom Ethernet controller first and the bottom Ethernet controller in each blade server is associated with the switch in switch bay 2 If your operating system...

Страница 20: ...n off the blade server The management module can turn off the blade server through the service processor NOTE After turning off the blade server wait at least 30 seconds for it to stop running the power light will start blinking before you remove the blade server from the SBCE unit Improper shutdown of a blade server will not allow that blade server to be restarted using Wake on LAN To reset the b...

Страница 21: ...e and USB port or the keyboard video and mouse 1 The system error LED might light and a KVM allocation error might be logged if the change in ownership for the CD ROM drive diskette drive and USB port or the keyboard video and mouse takes more than 8 seconds The system error LED will go off after the ownership change is complete 2 It can take up to 48 seconds after a blade server is initially turn...

Страница 22: ...B port to the blade server a The system error LED might light and a KVM allocation error might be logged if the change in ownership for the CD ROM drive diskette drive and USB port or the keyboard video and mouse takes more than 8 seconds The system error LED will go off after the ownership change is complete b It can take up to 48 seconds after a blade server is initially turned on before you can...

Страница 23: ... located behind the control panel door Press this button to manually turn the blade server on or off NOTE This button has effect only if local power control is enabled for the blade server Local power control is enabled and disabled through the SBCE management module Web interface ...

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Страница 25: ...Setup Utility program 1 Turn on the blade server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 Follow the instructions that appear on the screen Configuration Setup Utility menu choices The following choices are on the Configuration Setup Utility main menu Depending on the version of the BIOS code in your blade server some menu choices might di...

Страница 26: ...r clock time leave the value set at its default of 0 System Security Select this choice to set a power on password See Using passwords on page 14 for more information about the password Start Options Select this choice to view or change the start options This choice appears only on the full Configuration Setup Utility main menu Start options take effect when you start your blade server NOTE To set...

Страница 27: ...interrupts for PCI devices and to configure the master latency timer value for the blade server Integrated System Management Processor Settings Select this choice to enable or disable the Reboot on System NMI option on the menu If you enable this option the blade server will automatically restart 60 seconds after the service processor issues a non maskable interrupt NMI to the blade server Error L...

Страница 28: ...he previous position after the password is overridden See Switches and jumpers on page 31 for the location of switch block 2 NOTE Shut down the operating system turn off the blade server and remove the blade server from the SBCE unit to access the switches Using the PXE boot agent utility program This program is a built in menu driven configuration utility program that you can use to Select the bo...

Страница 29: ...l these firmware updates Important To avoid problems and to maintain proper system performance always ensure that the blade server BIOS service processor and diagnostic firmware levels are consistent for all blade servers within the SBCE unit Firmware Update diskette Management module Web interface Switch module Web interface Switch module Telnet interface Blade server BIOS code Yes No No No Blade...

Страница 30: ... module in I O module bay 1 or bay 2 The routing from Ethernet controller to I O module bay will vary based on blade server type and the operating system that is installed See Blade server Ethernet controller enumeration on page 17 for information about how to determine the routing from Ethernet controller to I O module bay for your blade server NOTE Other types of blade servers that are installed...

Страница 31: ...r the controller 4 Ping an external computer on the network connected to the switch module If you can ping the external computer the Ethernet controller you enabled is associated with the switch module in I O module bay 1 The other Ethernet controller in the blade server is associated with the switch module in I O module bay 2 Two Ethernet switch modules are required to use both dual Ethernet chan...

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Страница 33: ...perly When you run the diagnostic programs a single problem might cause several error messages When this occurs work to correct the cause of the first error message After the cause of the first error message is corrected the other error messages might not occur the next time you run the test Notes 1 If multiple error codes are displayed diagnose the first error code that is displayed 2 If the serv...

Страница 34: ...om in Chapter 9 Symptom to FRU index on page 69 YES Run the diagnostic programs If necessary see Diagnostic programs and error messages on page 21 If you receive an error see Chapter 9 Symptom to FRU index on page 69 If the diagnostic programs were completed successfully and you still suspect a problem see Undetermined problems on page 100 Diagnostic tools overview The following tools are availabl...

Страница 35: ...system generated during POST The System Error log refers you to the management module log which can be accessed through the SBCE unit Viewing error logs from the Configuration Setup Utility program Start the Configuration Setup Utility program then select Error Logs from the main menu See Using the Configuration Setup Utility program on page 11 for more information Diagnostic programs and error me...

Страница 36: ...agnostic test discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete Not Applicable This result occurs when you specify a diagnostic test for a device that is not present Aborted This result occurs when the test could not proceed for example because of the system configuration Warning This result occurs when a possible problem is reported during ...

Страница 37: ...e diagnostic programs do not detect any hardware errors but the problem persists during normal server operations a software error might be the cause If you suspect a software problem see the information that comes with the software package Viewing the test log When the tests are completed you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log Not...

Страница 38: ...SCSI error message when running the SCSI Select Utility program see SCSI error codes on page 95 NOTE If your server does not have a hard disk drive ignore any message that indicates that the BIOS is not installed Light path diagnostics feature overview If the system error LED on the system LED panel on the front or rear of the SBCE unit is lit one or more error LEDs on the SBCE unit components als...

Страница 39: ...esent LED does not light when the light path diagnostics button is pressed no power is available to light the blade error LEDs and they will be unable to provide any diagnostic information Use the table at Light path diagnostics on page 81 to help determine the cause of the error and the action you should take Memory errors If a memory problem occurs take the following actions before replacing a D...

Страница 40: ...ns 10 When you are prompted whether you want to move the current POST BIOS image to the backup ROM location press N Attention If you press Y the damaged BIOS will be copied into the secondary page 11 When you are prompted whether you want to save the current code to a diskette press N 12 Select your language 0 through 5 and press Enter to accept your choice 13 Attention Do not restart the blade se...

Страница 41: ...sor and heat sink Handling static sensitive devices Attention Static electricity can damage electronic devices and your system To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build u...

Страница 42: ...2 blade server The following illustration shows the locations of major components in your blade server You need to remove the blade server from the SBCE unit and remove the blade server cover to see the components NOTE The illustrations in this document might differ slightly from your hardware ...

Страница 43: ...stration The following illustration shows the location of the system board components including connectors for user installable options NOTE The SCSI expansion connector J8 requires a terminator unless an expansion option is connected to it ...

Страница 44: ...of time after the blade server is removed from the SBCE unit During that period of time you can relight the light path diagnostics LEDs for a maximum of 25 seconds or less depending on the number of LEDs that are lit and the length of time the blade server is removed from the SBCE unit by pressing the light path diagnostics button The light path diagnostics power present LED CR111 lights when the ...

Страница 45: ...override switch should be used for debug purposes only and should not be used to override management module control of the server 6 through 7 Off Reserved 8 Off Power on password override Changing the position of this switch bypasses the power on password check the next time the blade server is turned on and starts the Configuration Setup Utility program so that you can change or delete the power ...

Страница 46: ...ved from pins 1 and 2 to pins 2 and 3 you can start the blade server from a backup BIOS page see Recovering the BIOS code on page 25 The default position is pins 1 and 2 NOTE If you start the blade server from the backup page because the primary BIOS page has become damaged you need to flash the primary BIOS code ...

Страница 47: ... the blade server is operating shut down the operating system then press the power control button behind the blade server control panel door to turn off the blade server See Blade server controls and LEDs on page 6 for more information about the location of the power control button Attention Wait at least 30 seconds until the drives stop spinning before proceeding to the next step 2 Open the two r...

Страница 48: ... lay the blade server down on a flat non conductive surface with the cover side up 3 Press the blade cover release on each side of the blade server and lift the cover open as shown in the illustration 4 Lay the cover flat or lift it from the blade server xxCAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before installing the...

Страница 49: ...r approximately 1 2 cm 0 5 inch 4 Disconnect the control panel cable from the control panel connector 5 Pull the bezel assembly away from the blade server 6 Store the bezel assembly in a safe place Installing IDE hard disk drives Your blade server has two connectors on the system board for installing optional 2 5 inch IDE hard disk drives Each IDE connector is on a separate bus Two IDE drives can ...

Страница 50: ...er cover See Opening the blade server cover on page 33 for instructions 5 Insert the riser card from the option kit into an IDE connector on the blade server system board Important Drives must be installed in the following order IDE connector 1 J13 first then IDE connector 2 J62 6 Place the hard disk drive tray from the option kit over the riser card as shown in the illustration aligning the tray ...

Страница 51: ...the same size speed type and technology You can mix compatible DIMMs from various manufacturers 5 The second pair does not have to be DIMMs of the same size speed type and technology as the first pair 6 Install only 2 5 V 184 pin double data rate DDR PC2100 registered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest ...

Страница 52: ...ded rack component Then remove the DIMM from the package 7 To install the DIMMs repeat the following steps for each DIMM that you install a Turn the DIMM so that the DIMM keys align correctly with the connector on the system board Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently b Insert the DIMM by pressing the DIMM along the guides into the ...

Страница 53: ...microprocessor bus therefore no terminator card is required if a second microprocessor is not installed in microprocessor socket 2 However for proper airflow this socket must contain a microprocessor heat sink filler sometimes called a microprocessor baffle 3 The microprocessor speeds are automatically set for this server therefore you do not need to set any microprocessor frequency selection jump...

Страница 54: ...pen position approximately a 135 angle as shown Attention You must ensure that the locking lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket Failure to do so might result in permanent damage to the microprocessor microprocessor socket and system board d Center the microprocessor over the microprocessor socket Align the triangle on t...

Страница 55: ...ade server to give the blade server additional network connections for communicating on a network Attention When you add an I O expansion card you must make sure that the I O modules in bays 3 and 4 on the SBCE unit both support the I O expansion card network interface type For example if you add an Ethernet expansion card to your blade server the modules in I O module bays 3 and 4 on the SBCE uni...

Страница 56: ...The following illustration shows how to install an I O expansion card on the blade server The card is installed near IDE connector 2 Complete the following steps to install an I O expansion card 1 Review Electrical Safety on page vi and Installation guidelines on page 27 2 Shut down the operating system turn off the blade server and remove the blade server from the SBCE unit see Removing the blade...

Страница 57: ... Installing a SCSI storage expansion unit To use SCSI hard disk drives with your blade server install a SCSI storage expansion unit such as Intel s SBSCSI SCSI storage expansion unit on the blade server You will then be able to install two 3 5 inch hot swap SCSI 1 inch 26 mm slim high hard disk drives in the expansion unit for use by the blade server The SCSI controller in the SCSI storage expansi...

Страница 58: ...ructions 3 Carefully lay the blade server on a flat non conductive surface 4 Remove the blade server cover a Open the blade server cover see Opening the blade server cover on page 33 for instructions and lift it off the blade server b Store the cover in a safe place 5 Locate the SCSI connector on the system board and remove the terminator from the connector 6 Install the SCSI storage expansion uni...

Страница 59: ...hard disk drives in the expansion unit are permanent not configurable Table 2 lists the SCSI IDs for the hard disk drives that are installed in the expansion unit See Installing a SCSI hot swap hard disk drive for instructions for installing hard disk drives NOTE SCSI ID 7 is usually reserved for the SCSI controller however this SCSI ID is changeable through the LSI configuration program program u...

Страница 60: ...em cooling do not operate the SBCE unit for more than one minute without either a hot swap hard disk drive or a filler panel installed in each storage expansion unit bay 1 Review Electrical Safety on page vi and Installation guidelines on page 27 2 Remove the filler panel from one of the empty hot swap bays by inserting your finger into the depression at the top of the filler panel and pulling it ...

Страница 61: ...ntinuously that hard disk drive is faulty and needs to be replaced If the green hard disk drive activity LED is flashing the hard disk drive is being accessed See the documentation that comes with the expansion unit for information about configuring the expansion unit and SCSI hard disk drives ...

Страница 62: ... hot swap hard disk drive or a filler panel installed in each storage expansion unit bay 1 Review Electrical Safety on page vi and Installation guidelines on page 27 2 Locate the defective hard disk drive look for an amber status LED that is lit on the front of the hard disk drive 3 Make sure the hard disk drive has stopped spinning 4 Move the handle on the hard disk drive to the open position per...

Страница 63: ...he battery 1 Review Electrical Safety on page vi and Installation guidelines on page 27 2 Follow any special handling and installation instructions supplied with the battery 3 Turn off the blade server and remove the blade from the SBCE unit see Removing the blade server from the SBCE unit on page 33 for instructions 4 Open the blade server cover see Opening the blade server cover on page 33 for i...

Страница 64: ...our fingernail to make it easier to slide the battery b Use your thumb and index finger to pull the battery from under the battery clip NOTE After you remove the battery ensure that the battery clip is touching the base of the battery socket by pressing gently on the clip 7 Insert the new battery a Tilt the battery so that you can insert it into the socket under the battery clip b As you slide it ...

Страница 65: ...nstalling the blade server in the SBCE unit on page 54 4 Turn on the blade server see Turning on the blade server on page 5 5 For certain options run the blade server Configuration Setup Utility program see Updating your blade server configuration on page 56 NOTE If you have just connected the power cords of your SBCE unit to electrical outlets you will have to wait until the power on LED on the b...

Страница 66: ...e control panel connector on the system board 3 Carefully slide the bezel assembly onto the blade server as shown in the illustration until it clicks into place Closing the blade server cover Important The blade server cannot be inserted into the SBCE unit until the cover is installed and closed or a SCSI storage expansion unit is installed Do not attempt to override this protection The following ...

Страница 67: ...Installing options 53 Complete the following steps to close the blade server cover 1 Review Electrical Safety on page vi and Installation guidelines on page 27 ...

Страница 68: ...nit Complete the following steps to install a blade server in the SBCE unit 1 Review Electrical Safety on page vi and Installation guidelines on page 27 through Handling static sensitive devices on page 27 2 If you have not done so already install any options needed such as disk drives or memory in the blade server 3 Select the bay for the blade server Notes a If the blade server has a SCSI storag...

Страница 69: ...ng power and is turned on 9 If desired write identifying information on one of the user labels that come with the blade server then place the label on the SBCE bezel just below the blade server as shown in the following illustration Important Do not place the label on the blade server or in any way block the ventilation holes on the blade server 10 If you have other blades to install do so now Att...

Страница 70: ...ade server comes with one microprocessor and you have installed an additional microprocessor your blade server can now operate as an SMP server Therefore you might need to upgrade your operating system to support SMP See Chapter 7 Installing the operating system on page 57 and your operating system documentation for additional information Input output connectors and devices The input output connec...

Страница 71: ... very slowly Running the blade server integrated diagnostics Running a BIOS update diskette on a blade server Updating the diagnostics on a blade server If you install Microsoft Windows Server 2003 on the blade server while it is not the current owner of the keyboard video and mouse a delay of up to one minute occurs the first time you switch the keyboard video and mouse to the blade server During...

Страница 72: ...e and press the C key You are prompted to indicate how much available space you want to allocate from the non partitioned drive Type the amount of space in MB and press Enter To permanently delete a partition to allow enough room to create new partitions press the D key when the message Are you sure you want to delete this partition is displayed Press Enter The same message is displayed again Pres...

Страница 73: ...date To change the time highlight the value you want to change and type the correct value or use the Up Arrow and Down Arrow keys to make your selection Click Next NOTE NOTE Microsoft Windows Server 2003 Enterprise Edition performs many tasks that are dependent on accurate blade server time and date settings Be sure to select the correct time zone for the blade server location to avoid problems Mi...

Страница 74: ...roceed In the Welcome to Red Hat Linux Version 9 0 window if you are using the SBXL52 blade server with SCSI hot swap hard disk drives load the Red Hat Linux 9 0 drvblock img The image may be obtained from your Intel support representative or may be obtained from the SBXL52 resource cd Copy the image to a diskette and insert the diskette into the diskette drive when the Devices window is displayed...

Страница 75: ...Installing the operating system 61 After completion of the boot diskette installation is complete Click next to reboot the system Log in as root user ...

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Страница 77: ...ssembly see Removing the blade server bezel assembly on page 35 for instructions 5 Identify the microprocessor to be removed NOTE If you are replacing a failed microprocessor verify that you have selected the correct microprocessor for replacement see Light path diagnostics on page 81 6 Remove the heat sink a Loosen one captive screw fully then loosen the other captive screw Attention Loosening on...

Страница 78: ...t reinstall the microprocessor baffle in that socket Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor The thermal grease must be replaced anytime the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease NOTE Lever closed Lever fully o...

Страница 79: ...is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor then dispose of the cleaning pad after all of the thermal grease is removed 5 Use the thermal grease syringe to place 16 uniformly spaced dots of 0 01mL each on the top of the microprocessor NOTE 0 01mL is one tick mark on the syringe If the grease is properly applied approximately half 0 22mL of t...

Страница 80: ... on page 33 3 Remove the blade server cover see Opening the blade server cover on page 33 or SCSI storage expansion unit see Installing a SCSI storage expansion unit on page 43 4 Remove the blade server bezel assembly see Removing the blade server bezel assembly on page 35 5 Remove all components see the appropriate installation instructions and reverse the steps and place them on a static protect...

Страница 81: ...ame way when reinstalling it b One of the screws also helps secure the system board to the blade chassis 7 Remove the other seven screws that secure the system board to the blade chassis and put the screws in a safe place 8 Pull the system board carefully out of the blade chassis Reverse these steps to install the replacement system board NOTE Two self adhesive labels ship with the system board Ap...

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Страница 83: ... or more suggested actions or FRUs to replace NOTE In tables with more than two columns multiple columns are required to describe the error symptoms Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further action NOTE Reseat a suspected component or reconnect a cable before repla...

Страница 84: ...Interval Timer failed System board 1 2 2 DMA initialization failed System board 1 2 3 DMA page register write read failed System board 1 2 4 RAM refresh verification failed 1 DIMM 2 System board 1 3 1 first 64K RAM test failed 1 DIMM 2 System board 1 3 2 first 64K RAM parity test failed 1 DIMM 2 System board 2 1 1 Secondary DMA register failed System board 2 1 2 Primary DMA register failed System ...

Страница 85: ...rval timer channel 2 failed System board 3 1 3 RAM test failed above address OFFFFH 1 DIMM 2 System board 3 1 4 Time Of Day clock failed 1 Battery 2 System board 3 2 1 Serial port failed System board 3 2 2 Parallel port failed System board 3 2 3 Math coprocessor test failed 1 Microprocessor 2 System board 3 2 4 Failure comparing CMOS memory size against actual 1 DIMM 2 System board 3 Battery 3 3 1...

Страница 86: ... system BIOS code to reset the memory connector or bank of connectors from Disabled to Enabled 1 Install or reseat the memory modules and then do a 3 boot reset For more information on a 3 boot reset see Using the Configuration Setup Utility program on page 11 2 DIMMs 3 System board Two short beeps Information only the configuration has changed 1 Run Diagnostics 2 Run the Configuration Setup Utili...

Страница 87: ...No beep and the system operates correctly System board No beep and no video System error LED is OFF See Undetermined problems on page 100 No beep and no video System Attention LED is ON See Identifying problems using the light path diagnostics on page 24 NOTE See System on page 104 to determine which components should be replaced by a field service technician Error code symptom FRU action 001 250 ...

Страница 88: ...ailed 1 Power down blade server and reseat it in chassis 2 System board 165 330 000 Service Processor Failed Update to the latest ROM diagnostic level and retry 165 342 000 Service Processor Failed 1 Ensure latest firmware levels for ASM and BIOS are installed 2 Power down blade server and reseat it in chassis 3 System board 166 198 000 System Management Aborted Unable to communicate with ASM It m...

Страница 89: ...for ISMP 2 System board 180 XXX 000 Diagnostics LED failure Run diagnostics panel LED test for the failing LED 180 XXX 001 Failed front LED panel test 1 Front bezel with customer interface card 2 System board 180 XXX 002 Failed diagnostics LED panel test System board 180 XXX 003 Failed system board LED test System board 180 XXX 005 Failed SCSI backplane LED test 1 SCSI storage expansion unit 2 Sys...

Страница 90: ...ernet is not disabled in BIOS 2 System board NOTE See System on page 104 to determine which components should be replaced by a field service technician Error code symptom FRU action 062 Three consecutive startup failures using the default configuration 1 Run the Configuration Setup Utility program 2 Battery 3 System board 4 Microprocessor 101 102 System and processor error System board 106 System ...

Страница 91: ... DIMM 3 System board 165 Service Processor failure System board 184 Power on password damaged 1 Run the Configuration Setup Utility program 2 System board 185 Drive startup sequence information corrupted 1 Run the Configuration Setup Utility program 2 System board 189 An attempt was made to access the server with invalid passwords Run the Configuration Setup Utility program and enter the administr...

Страница 92: ...rogram and diagnostics 2 Diskette drive 3 Drive cable 4 System board 762 Coprocessor configuration error 1 Run the Configuration Setup Utility program 2 Battery 3 Microprocessor 962 Parallel port configuration error 1 Run the Configuration Setup Utility program and verify that the parallel port setting is correct 2 System board 11XX System board serial port 1 or 2 error 1 Disconnect the external c...

Страница 93: ...es 2 Run diagnostics 3 Hard disk drive 4 System board 1800 No more hardware interrupt available for PCI adapter 1 Run Configuration Setup to verify that the interrupt resource settings are correct 2 Failing adapter if installed 3 System board 1962 Drive does not contain a valid boot sector 1 Verify that a startable operating system is installed 2 Run diagnostics 3 Hard disk drive 4 SCSI storage ex...

Страница 94: ...icroprocessor machine check 1 Microprocessor 2 System board 00019501 Microprocessor 1 is not functioning check VRM and microprocessor LEDs 1 Microprocessor 1 2 System board 00019502 Microprocessor 2 is not functioning check VRM and microprocessor LEDs 1 Microprocessor 2 2 System board 00019701 Microprocessor 1 failed 1 Microprocessor 1 2 System board 00019702 Microprocessor 2 failed 1 Microprocess...

Страница 95: ... the same cache size 2 Microprocessor 2 01298200 Microprocessor speed mismatch 1 Ensure all microprocessors are the same speed 2 Microprocessor I9990301 Hard disk sector error 1 Hard disk drive 2 SCSI backplane 3 Cable 4 System board I9990305 Hard disk sector error no operating system installed Install operating system to hard disk I9990650 AC power has been restored 1 Check cable 2 Check for inte...

Страница 96: ... it has replace the fan 2 Make sure the room temperature is not too high See Features and specifications on page 2 for temperature information System board error The system board has failed 1 Replace the blade server cover reinsert the blade server in the SBCE unit and then restart the server 2 Replace the system board IDE bus x error The IDE bus indicated by the error LED has failed 1 Reseat repl...

Страница 97: ...ected properly 2 Cables 3 Drive System hangs when MegaRAID IDEal Software CSB6 RAID adapter ROM scans the IDE channels 1 Verify that drives are installed correctly a Cables should be of type Ultra ATA 100 or ATA 133 and should be installed correctly b Power cables to drives should be connected properly 2 Cables 3 Drive BIOS reports that a mirrored array is in degraded mode 1 Verify that all physic...

Страница 98: ...agnostics 3 CD ROM drive CD ROM drive is not recognized after being switched back to blade server running Windows 2000 Advanced Server with SP3 applied When the CD ROM drive is owned by blade server x is switched to another blade server then is switched back to blade server x the operating system in blade server x no longer recognizes the CD ROM drive This happens when you have not safely stopped ...

Страница 99: ...diskette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in 3 Cable 4 Run diskette drive diagnostics 5 Diskette drive 6 Media tray card NOTE See System on page 104 to determine which components should be replaced by a field service technician Expansion enclosure problems Symptom FRU action The SCSI storage expansion unit used to work but does n...

Страница 100: ...ch as broken cover locks or indicator LEDs not working Broken CRU FRU NOTE See System on page 104 to determine which components should be replaced by a field service technician Intermittent problems Symptom FRU action A problem occurs only occasionally and is difficult to detect Verify that When the computer is turned on air is flowing from the rear of the computer at the blower grill If there is ...

Страница 101: ...ule and that the keyboard and mouse cables are not reversed The mouse works correctly with other blade servers The mouse device drivers are installed correctly Both the computer and the monitor are turned on The mouse is recognized as a USB device not PS2 by your blade server Although the mouse is a PS2 style device communication with the mouse is through an internal USB bus in the SBCE chassis So...

Страница 102: ...have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled 2 Check POST error log for error message 289 If the DIMM was disabled by a system management interrupt SMI replace the DIMM If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restart the compu...

Страница 103: ... the Start Options of the Configuration Setup Utility program is set to Enabled its default setting you must restart the computer three times to force the system BIOS to reset the CMOS values to the default configuration memory connector or bank of connectors enabled 2 If you have verified these items and the screen remains blank replace a Monitor b Management module on the SBCE see the SBCE Hardw...

Страница 104: ... device and the monitor at least 305 mm 12 in apart Turn on the monitor Notes a To prevent diskette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in b monitor cables might cause unpredictable problems 2 Monitor 3 System board Wrong characters appear on the screen 1 If the wrong language is displayed update the firmware or operating system wit...

Страница 105: ...CSI storage expansion unit has been removed verify that the socket is terminated correctly The external SCSI expansion unit is turned on You must turn on the external SCSI expansion unit before turning on the computer You updated the configuration information in the Configuration Setup Utility program Whenever memory or an option is changed you must update the configuration 2 If the option comes w...

Страница 106: ... on you may have installed more options than the power to that blade bay supports 3 Try another blade server in the blade bay if it works replace the faulty blade server 4 See Undetermined problems on page 100 The blade server does not turn on and the following conditions are present 1 The amber system error LED on the Blade Center unit s system LED panel is lit 2 The amber blade error LED on the ...

Страница 107: ...m 1 To determine if problems are caused by the software verify that The computer has the minimum memory needed to use the software For memory requirements see the information that comes with the software NOTE If you have just installed an adapter or memory you might have a memory address conflict The software is designed to operate on the computer Other software works on the computer The software ...

Страница 108: ...k interface being used are installed in the correct SBCE bays and are configured and operating correctly See the Intel Server System SBCE Hardware Maintenance Manual and Troubleshooting Guide on the Resource CD for details The settings in the switch module are appropriate for the blade server settings in the switch module are blade specific If you installed an I O expansion option verify that The ...

Страница 109: ...stem on page 104 to determine which components should be replaced by a field service technician Service processor problems Symptom FRU action Service processor in the management module reports a general monitor failure Disconnect the SBCE unit from all electrical sources wait for 30 seconds reconnect the SBCE unit to the electrical sources and restart the server If the problem remains see Undeterm...

Страница 110: ...nts should be replaced by a field service technician Message Action BSE 12V over recommended voltage 1 Check SBCE power see SBCE Hardware Maintenance Manual 2 Reseat blade storage expansion option 3 Replace blade storage expansion option BSE 12V under recommended voltage 1 Reseat blade storage expansion option 2 Replace blade storage expansion option BSE 5V over recommended voltage 1 Reseat blade ...

Страница 111: ... Maintenance Manual 2 Reseat blade server 3 Replace blade server System over recommended voltage for 1 25v 1 Reseat blade server 2 Replace blade server System over recommended voltage for 1 5v 1 Reseat blade server 2 Replace blade server System over recommended voltage for 2 5v 1 Reseat blade server 2 Replace blade server System over recommended voltage for 3 3v 1 Reseat blade server 2 Replace bla...

Страница 112: ...er System under recommended 5V fault 1 Reseat blade server 2 Replace blade server NOTE See System on page 104 to determine which components should be replaced by a field service technician Message Action Internal Error CPU x fault 1 Reseat a I O Expansion Option b Blade Storage Expansion option c IDE hard drive 2 Replace a Failing PCI adapter b Microprocessor x c I O Expansion Option d Blade Stora...

Страница 113: ... see System reliability considerations on page 27 2 Replace Blade Storage Expansion option CPU x shut off due to over temperature 1 Ensure that the system is being properly cooled see System reliability considerations on page 27 2 Replace microprocessor x Critical Blower Failure blade server powering down See SBCE Hardware Maintenance Manual Power Modules are over temperature blade server powering...

Страница 114: ... code If the system appears inoperative recover the BIOS see Recovering the BIOS code on page 25 Check the LEDs on all the power supplies of the SBCE unit where the blade server is installed If the LEDs indicate the power supplies are working correctly and reseating the blade server does not correct the problem complete the following steps 1 Check that the front panel is connected to the system bo...

Страница 115: ...e systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure Diagnostics version Type and version level Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level NOTE To eliminate confusion identical systems are...

Страница 116: ...102 SBXL52 Hardware Maintenance Manual and Troubleshooting Guide This page intentionally left blank ...

Страница 117: ...103 10 Parts listing This parts listing supports the Intel Server Compute Blade SBXL52 6 0 3 P IN S O C K E T 6 0 3 P IN S O C K E T 6 0 3 P IN S O C K E T 1 2 3 4 5 6 7 8 9 10 ...

Страница 118: ...tional CRU 3 Memory module 2 GB PC2100 ECC optional FRU 4 Retention module all models CRU 5 Microprocessor heat sink filler model 21X FRU 6 System board all models FRU 7 Blade base all models CRU 8 Front bezel with customer card all models CRU 9 Terminator card all models CRU 10 Cover and label all models CRU Label kit all models CRU Hard disk drive 40 GB 5400 RPM 2 5 optional CRU IDE tray interpo...

Страница 119: ... disk drive and adapter card tray 4 Screw M3 5 x 5 hex flange system board 6 Light pipe hard disk drive LEDs 2 Screw mobile hard disk drive tray M3 x slot cap 4 Screw 440 D connector 2 Screw M3 5 x 7 slotted Phillips hex flange head 8 Label customer write on 1 FRU Index System Type CRU FRU ...

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Страница 121: ...d software The information that comes with your system also describes the diagnostic tests that you can perform Most systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information abou...

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Страница 123: ...erver 11 connectors battery 29 I O expansion option 29 IDE 29 input output 56 memory 29 microprocessor 29 SCSI expansion 29 system board 29 controller enable or disable Ethernet 12 enable or disable IDE 12 Ethernet 16 IDE 3 SCSI 43 45 controller enumeration 17 cover closing 52 removing 34 D DASD checkout 99 diagnostic error codes 73 diagnostic programs overview 21 starting 22 diagnostic tools 20 D...

Страница 124: ...nstalling 46 48 I IDE RAID errors 83 installation order memory modules 37 installing bezel assembly 52 hot swap drive 46 48 I O expansion card 41 IDE hard disk drives 35 memory module 37 microprocessor 38 options 27 SCSI storage expansion unit 43 integrated functions 3 intermittent problems 86 J jumper flash ROM page swap 25 26 K keyboard problems 87 keyboard USB support 8 L LEDs activity 8 blade ...

Страница 125: ...rmination tips 101 problems CD ROM drive 84 diskette drive 85 expansion enclosure 85 hardware 20 intermittent 86 keyboard 87 memory 88 microprocessor 88 monitor 89 mouse 87 option 91 pointing device 87 power 92 software 93 solving 19 USB port 94 PXE boot agent utility program 11 using 14 R recovering the BIOS code 25 removing blade bezel assembly 35 cover 34 microprocessor 63 replacing battery 49 ...

Страница 126: ...utdown 98 T temperature errors 96 temperature related system shutdown 99 test log viewing 23 thermal grease 64 thermal material heat sink 41 troubleshooting 19 turning on the blade server 5 U undetermined problems 100 Universal Serial Bus USB problems 94 updating firmware 15 USB support keyboard 8 mouse 8 utility Configuration Setup Utility program 11 PXE boot agent program using 14 V viewing erro...

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