Hydronix Hydro-Control VI, Руководство по установке

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Hydro-Control VI Installation Guide HD0455 Rev 1.9.0 85
Chapter 7 Remote Support
Remote support allows a remote connection to the HC06 unit via an Ethernet connection. The remote
party, using a standard PC can view, control and change the configuration of the HC06 during its
operation, from any location with an internet connection. This facility allows distributors, installers and
site managers to offer assistance to operators who may be having difficulties configuring or operating
the HC06.
To avoid difficult Ethernet setup configurations, Remote Support uses a connection server at a third
party location. The HC06 requires only a basic Ethernet connection to the internet, such as one that
would normally allow internet browsing. A connection is established with the third party server and the
remote party wishing to control the HC06 also connects to the same server using a simple client
software package. Control of the HC06 is then established.
Remote support can be configured to use either the Hydro-Control VI support server provided by
Hydronix or another server which an installer or local distributor may choose to set up for themselves.
To access the remote support configuration press followed by . The
communications page will now be displayed. Press , the Ethernet Comms page is now
displayed.
Figure 49 - Ethernet Coms Page
1 Remote support using Hydronix Hydro-Control VI support
server
The remote support server by default points at the Hydronix remote support server. This is
hc06support.hydronix.com. The installer should change the remote support telephone number to
the installers customer support telephone number.
The installers customer support team should install the client software UltraVNC viewer, on
customer support PCs. This is available from http://www.uvnc.com/download/index.html or is
available from Hydronix on request.