Hillrom Welch Allyn Connex ProBP 3400, Руководство по обслуживанию, Страница: 15 / 64

Repairs
A Welch Allyn Service Center must perform all repairs on products under warranty, unless you have
purchased a Welch Allyn support agreement allowing you to service the device while under
warranty.
CAUTION
Unauthorized repairs will void the product warranty.
Qualified service personnel or a Welch Allyn Service Center should repair products out of warranty.
If you are advised to return a product to Welch Allyn for repair or routine maintenance, schedule
the repair with the service center nearest you.
Welch Allyn Technical Support
If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical
Support Center nearest you for assistance. A representative will assist you in troubleshooting the
problem and will make every effort to solve the problem over the phone, potentially avoiding an
unnecessary return.
If your product requires warranty, extended warranty, or non-warranty repair service, a Welch Allyn
Technical Support representative will record all necessary information to issue an RMA number. The
support representative will provide you with the address of the Welch Allyn Service Center to send
your device to.
Technical support is available during local business hours.
Returning products
When returning a product to Welch Allyn for service, provide the following information:
•
Product reference number and serial number. This information can be found on the product
and serial number label on the bottom of the device.
• A complete return shipping address.
• A contact name and phone number.
• Any special shipping instructions.
• A purchase-order number or credit-card number if the product is not covered by a warranty or
service agreement.
• A full description of the problem or service request.
1. Contact Welch Allyn and request an RMA number.
NOTE Welch Allyn does not accept returned products without an
RMA.
2. Ship the device to Welch Allyn, observing these packing guidelines:
a. Remove from the package the battery, all hoses, connectors, cables, power cords, and
other ancillary products and equipment, except those items that might be associated with
the problem.
Recommendations for returning the lithium-ion battery
• Use ground transportation to return batteries.
• If returning multiple batteries, package each battery individually.
• Do not consolidate multiple batteries in a single package.
Service Manual Overview 11