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Warranty and Repair
Biochrom warrants this instrument for a period of 12 months (1 year) from the date of purchase. Where appropriate,
Biochrom will repair or replace the unit for defects of workmanship or materials. This warranty does not extend to damage
resulting from misuse, neglect, or abuse, normal wear and tear, or accidental damage. This warranty extends only to the
original consumer purchaser.
Products failing within the first 30 days of end user operation are considered dead on arrival (DOA) and where appropriate
a replacement will be given if a repair is not possible. In the instance of a DOA; Biochrom will incur shipping charges of
returning the unit back to the facility.
IN NO EVENT SHALL BIOCHROM BE LIABLE FOR INCIDENTAL OR CONSEQUENTAL DAMAGES. Some states do
not allow the exclusion or limitation of incidental or consequential damages do the above limitation to exclusion may not
apply to you. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE,
OR OF ANY OTHER NATURE. Some states do not allow this limitation on an implied warranty, so the above limitation
may not apply to you.
If any defect arises within or outside the warranty period, please contact:
US Office Technical Support
Telephone (Toll Free)
1-800-272-2775
Telephone (Outside the US)
1-508-893-8999
Address
84 October Hill Road
Holliston MA 01746
USA
UK Office Technical Support
Telephone
+44 (0) 1223-423-723
Address
1020 Cambourne Business Park
Cambourne
Cambridge UK
CB23 6DW
Goods will not be accepted for return unless a RMA (Returns Materials Authorization) number has been issued by our
Returns-Repairs Department. The customer is responsible for shipping charges. Please allow a reasonable period of time
for completion of repairs or replacement.
