FIVE-YEAR CONTROLLER LIMITED WARRANTY
LIMITED WARRANTY
EWS International (hereafter EWS) warrants her products free from defects in material and workmanship under the
following terms.
In this warranty, “Products” shall be taken to mean all devices that are supplied pursuant to the contract with
exception of software.
VALIDITY OF THE WARRANTY
Labour and parts are warranted for five years from the date of the first customer purchase. This warranty is only valid
for the first purchase customer.
Notwithstanding the warranty period of five years as mentioned above - while upholding the remaining provisions – a
warranty period of three months applies to the supply of software.
COVER OF THE WARRANTY
Subject to the exceptions as laid down below, this warranty covers all defects in material or workmanship in the EWS
products. The following are not covered by the warranty:
1)
Any product or part not manufactured nor distributed by EWS. EWS will pass on warranty given by the actual
manufacturer of products or parts that EWS uses in the product.
2)
Any product, on which the serial number has been defaced, modified or removed.
3)
Damage, deterioration or malfunction resulting from:
a)
Accident, misuse, neglect, fire, water, lightning or other acts of nature.
b)
Product modification or failure to follow instructions supplied by the products.
c)
Repair or attempted repair by anyone not authorized by EWS.
d)
Any shipment of the product (claims must be presented to the carrier)
e)
Removal or installation of the product
f)
Any other cause, which does not relate to a product defect.
g)
Cartons, equipment enclosures, cables or accessories uses in conjunction with the product.
FINANCIAL CONSEQUENTES
EWS will only pay for labour and material expenses for covered items, proceed from repairs and updates done by
EWS at the EWS location. EWS will not pay for the following:
1)
Removal or installations charges at customers and/or end user location.
2)
Costs for initial technical adjustments (set-up), including adjustment of user controls or programming.
3)
Shipping charges proceed from returning goods by the customer. (Shipping charges for returning goods to the customer are for the account of
EWS).
All the costs which exceed the obligations of EWS under this Warranty, such as, but not limited to, travel and accommodation costs and costs for
assembly and dismantling are for the account and risk of the customer.
WARRANTY SERVICE
In order to retain the right to have a defect remedied under this warranty, the customer is obliged to:
1)
Submit complaints about immediately obvious errors related to the products delivered, in writing within eight days of the delivery of the
products and submit complaints about shortcomings relating to the products delivered, which are not visible, within eight days of their being
discovered.
2)
Return defected products for account and risk of the customer. Costs for this shipment will not be reimbursed by EWS. The products may only
be returned following express, written permission from EWS. Returning the products does not affect the obligation to pay the invoiced
amounts.
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