Endress+Hauser Analytik Jena multi EA 4000, Руководство по эксплуатации

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multi EA 4000 Fault removal
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8 Fault removal
8.1 General information
For fault analysis it is possible to record log files. The recording of log files should be
enabled in coordination with the Analytik Jena AG customer service department.

Enable the recording of the device-specific log files multiWin_Comm.log and multi-
Win_Flow.log under E
XTRAS

CONFIGURATION

E
RROR ANALYSIS
.
The recording of the file multiWin_Error.log is always enabled.

Enable the recording of the log file specific to multiWin
multiWin_Exception.log under E
XTRAS

CONFIGURATION

E
RROR ANALYSIS
.

Via the menu command H
ELP

E
RROR ANALYSIS
create a zip file that can be provided
to customer service.
NOTICE
If the faults cannot be remedied, the Analytik Jena AG service department must always
be informed. This also applies for the repeated occurrence of individual faults. For the
fault diagnosis the zip file created must be sent by email to the Analytik Jena AG ser-
vice department.
8.2 Error messages in multiWin
NOTICE
Unsuitable USB cables or impermissible extensions often cause problems in the com-
munication between the control module and the PC. Only use the USB cable supplied
by Analytik Jena AG. Extensions of the USB connection are not permitted!
Error message
1 No reply from firmware
Cause
Remedy
Control module and basic device not switched on

Switch on control module and basic device
Control module not connected to PC

Check connection between control module and PC
Incorrect port selected o the PC

Check plugged in port on the PC.

if applicable, select different port in multiWin via
the menu [E
XTRAS
]

[I
NTERFACE
]

Initialize