44
GB
OTHER PROBLEMS
Troubleshooting and guarantee
Problem
Possible cause and solutions
Washing machine does not start
or run
Check that the machine is connected to a working power socket
or electrical supply.
Check that the power is turned on.
Check that the power socket (if applicable) works with a different
appliance, such as a lamp.
The lid may not be closed properly; open it and close it again.
Check that the desired programme is selected correctly and that
the start button has been pressed.
Check that the washing machine is not in pause mode.
Water has leaked on to the floor
near the washing machine
This may be due to a leak in the washer between the tap and the
water hose. If so, the washer must be replaced and the connec-
tion re-tightened.
Check that the filter is correctly fitted.
The washing machine does not
spin
If the clothes are added to the washing machine unevenly, it may:
• Try to balance the load and thus increase the spin time.
• Reduce spin speed to reduce vibration and noise.
• Skip the spin cycle to protect the machine.
Make sure the load is evenly distributed. If the laundry is unevenly
distributed, rearrange it and restart the programme.
This may be because the water has not been emptied completely;
wait a few minutes. If the problem persists, see the section on
Error 3.
Some models have an option to skip spinning; check that this is
not selected.
Check that none of the options that affect spinning are selected.
Adding too much detergent can prevent the spin cycle from
starting.
Unusual vibration/noise during
spinning
The washing machine may not be level; adjust the feet according
to the instructions in the relevant section.
Make sure that the transport screws, rubber plugs and spacers
have been removed.
Check that there are no foreign objects in the drum (coins, hinges,
buttons, etc.).
The manufacturer’s guarantee covers faults caused by electrical or mechanical
failure of the product as a result of action or negligence by the manufacturer. If a fault
is due to factors unrelated to the supplied product, its misuse or failure to follow the
user manual, a fee may be charged.