Eldes ESIM264, Руководство по установке

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114 115 114 115 EN EN MANUAL ELDES ESIM264 V3.2 MANUAL ELDES ESIM264 V3.2
Question Answer
8. Is any additional configuration necessary when con-
necting EPGM1 module after wiring is done according to
EPGM1 user manual?
No additional configuration is required in order to make EPGM1 module oper-
ational.
9. Does the number of EPGM1 zones duplicate when ATZ
mode is activated in the system?
No, the number of EPGM1 zones does not duplicate in ATZ mode as EPGM1
module does not support ATZ mode. Only ESIM264 zones duplicate in ATZ
mode.
10. I connect the wired siren to ESIM264 and I hear a silent
sound alarm even when the alarm system is disarmed.
In case of alarm system alarm the siren provides a loud
sound alarm as it should. Why?
Please, connect the resistor of 3,3 kΩ nominal to the BELL- / BELL+ contacts
This should solve the problem.
11. I am using Windows operating system. The windows
of ELDES Configuration Tool are not fully displayed and
some parts are like cut-off. What’s wrong?
Please, update ELDES Configuration Tool software by visiting www.eldes.lt/
en/download and downloading the latest version.
12. The buzzer remains active when I disarm the alarm sys-
tem using the keypad. Why?
The buzzer is intended for iButton indication only and it is not related to dis-
arming process by keypad.
13. One of wireless devices connected to ESIM264 system
sends a tamper alarm from time to time, although no
tamper was violated. Why?
This happens due to wireless connection loss. There might be several reasons:
1. ELDES wireless device is installed too close or too far from ESIM264
system.
2. Interference of other electronic equipment.
3. Physical interference (building walls, floors etc.)
4. Metal material interference.
14. I have connected a wired magnetic door sensor, but I re-
ceive tamper alarm instead of zone alarm. What’s wrong?
This happens due to incorrect resistor connection. Please, refer to corre-
sponding connection circuit according to the selected zone connection type
(Type 1 – 5). See 2.3.2 Zone Connection Types for more details.
15. I disconnected the backup battery, but did not receive
any SMS report on this event. How do I enable SMS re-
port on backup battery disconnection?
By default, this notification is enabled. The system checks the backup battery
resistance once a day and sends an SMS report to User 1 on backup battery
replacement if more than 2Ω resistance is detected. For more details, please
refer to 21. BACKUP BATTERY, MAINS POWER SUPPLY STATUS MONI-
TORING AND MEMORY.
16. When I check system SIM card credit balance I see a lot of
SMS delivery confirmation reports. How do I disable SMS
delivery confirmation ESIM264 system?
Every time an SMS text message is sent to the user, the system must “know” that
the message was successfully delivered. The only way to partly disable the SMS
delivery report (for alarm notifications only) is to enable alarm SMS notifications
to all users. This is useful when having only User1 phone number set up, as in case
of alarm the system sends the alarm SMS text message to all listed users simulta-
neously, but does not require any SMS delivery report.
17. I have set zone names and/or PGM output names con-
taining some Cyrillic and/or non-English characters.
The zone names and PGM output names do not fully fit
in the SMS message. What‘s wrong?
According to GSM standards 1 SMS text message may consist of up to 160
Latin alphabet/English characters maximum. If the message contains at
least one non-latin/non-English character, the length of SMS message be-
comes at least half shorter, since those characters occupy more size of the
SMS text message than the Latin ones. It is recommended not to use any
non-Latin/ non-English characters in zone names and PGM output names.
18. The configuration of added wireless keyfob EWK1 to
ESIM264 system is not visible in ELDES Configuration
Tool . What‘s wrong?
ELDES Configuration Tool version is too old. Please, update it.
19. I am unable to run ELDES Configuration Tool - I receive
error messages in Windows. Why?
Microsoft .NET Framework v3.5 is not installed in Windows system. Please,
download this package from official Microsoft website free of charge and
install it to your Windows system.
20. Info SMS report comes with wrong date and time. How
do I correct it?
Please, set the correct system date and time using either ELDES Configura-
tion Tool , EKB2, EKB3 keypad or SMS text message.
21. I receive an error message when attempting to config-
ure the device or update the firmware remotely. What’s
wrong?
It appears that the device is unable to establish a communication with con-
figuration / FTP server. Please, check the GPRS settings in ESIM264 config-
uration (APN, user name, password), the location of the firmware .bin file
(must be located in the FTP server folder titled Firmware ) and the mobile
internet feature presence on the SIM card used with ESIM264. If this does
not solve the problem, please contact your GSM operator (and ISP - for re-
mote configuration problems) in order to request a list of blocked TCP ports.
22. I waited for at least 5 minutes, but did not receive any
SMS message confirming that remote configuration via
GPRS connection has stopped. What‘s wrong?
1. Send the ssss_ENCONFIG SMS text message.
2. In ELDES Configuration Tool software press Disconnect button and repeat
the steps from the beginning as described in 5.4.1. Remote Connection .
34. RELATED PRODUCTS
EKB2 - LCD keypad EKB3 - LED keypad
ME1 - metal cabinet EPGM1 - hardwired zone and PGM
output expansion module
EPGM8 - hardwired PGM
output expansion module
EA1 - audio output module