Versatrax 150™
Document: UMDW014058.docm
Revision: A03
Created by: KW
Date: 10 Oct 2019
3075415-A03
Source Location: C:\ePDM\ISLEng\products\dw-versatrax150mkii\manuals\UMDW014058.docm
Page 56 of 57
User Ma
nual
Warranty Repairs
Warranty conditions are specified in the Warranty section. Should any conditions of the manufacturer’s
warranty be breached, the warranty may be considered void. All returned items must be sent prepaid to
Eddyfi Technologies at the above address.
Factory Returns to Canada
Some sub-assemblies of your Eddyfi Technologies product are not field-serviceable and may need to
return to the factory for repair. Warranty claims must return to the factor for evaluation.
To return an item for evaluation or repair, first contact Eddyfi Technologies at our toll-free number or e-
mail address. Eddyfi Technologies will supply a Return Merchandise Authorization (RMA) number with
detailed shipping and shipping/customs instructions. Items shipped without an RMA number will be held
at Eddyfi Technologies until the correct paperwork is completed. If cross-border shipments are not
labelled as per the instructions, the items may be held by customs and issued additional fees.
All returned items must be sent prepaid unless other specific arrangements have been made.
When the product or system is being shipped anywhere by courier or shipping company, it must be
packaged in the original packaging it was received in. This measure greatly reduces the consequences
of rough handling and subsequent shipping damage.
Eddyfi Technologies cannot be held responsible for damages due to improper packaging. Shipping
damage may have significant impact on repair turnaround times.
Product/System Drawing Package Availability
Mechanical assembly and electrical wiring diagram drawings packages for your equipment are available
in PDF format upon request. Printed copies may also be purchased from Eddyfi Technologies. Contact
your local sales contact for more information.
