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Drobo5N2 User Guide 213
1.12 Troubleshooting Your Drobo 5N2
If
Dynamic Host Configuration Protocol (DHCP), which assigns IP addresses to devices on a network, is
not supported on your network…
Then
You will need to connect your Drobo 5N2 directly to your computer for the initial setup in order to
assign a static IP address to your Drobo device. Make sure your computer’s Ethernet port is set up to
use DHCP.
Steps
1. Make sure you have installed Drobo Dashboard and inserted the hard drives into your Drobo
5N2.
2. Plug one end of the Ethernet cable into the back of your Drobo 5N2
3. Plug the other end into the Ethernet connection on your computer. (Your computer can be on or
off.)
4. Connect the power supply to the power connection at the back of your Drobo device.
5. Connect the other end of the power supply to a power source.
6. Press the power toggle button on the back of your Drobo device once. Your Drobo device
powers on, and a message box appears while Drobo Dashboard automatically discovers your device
and formats your drives.
7. Continue with your setup, including setting the administrator username and password.
For steps, see Connecting the Cables and Turning on Your Drobo 5N2 .
8. After setup is complete, you can assign a static IP address for your Drobo 5N2 for use on your
network.
For steps, see
Configuring Network Settings (and IP Addresses) for Your Drobo 5N2 .
More troubleshooting tips can be found by going to our main page and selecting Support .