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SECTION 7: CONFIGURING SERVICE APPLICATIONS
6.
Continue to “
Setting Advanced Options for Queues
” in the next section.
7.2.2 Setting Advanced options for Service Points
The D3D-2500 has several customizable parameters that determine how the service point functions in your particular environment.
To access the Advanced Settings pop-up:
1.
Open the D3D-2500 configuration application with your web browser.
2.
Click the
Queuing
tab.
3.
Click the
Advanced
button in the lower right corner of the window to open the Advanced Settings pop-up window.
Field
Description
Min Time
Sets the minimum time that a person must remain in the queue count area or service area before they can be counted in the queue
length or service time. For queues, tracks must meet Track Dist and Track Time thresholds. Default: 5 seconds (queue).
Merge Time
The minimum time that a person, who has entered a zone, can exit the zone and then re-enter and have their wait time merged into
the queue wait time or service time. See “
Queue Count Area Constraints
”. Default: 30 seconds (queue).
4.
Adjust the settings as needed by your particular installation. The default settings are appropriate for most queue and service
point applications in banking and retail environments.
5.
Click
OK
to return to the Queuing tab.
6.
Click
Save
from the Queuing tab to save the changes to flash memory.
7.
Continue to “
Analyzing Queue and Service Zone Functionality
” to check your zone configuration.
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