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Troubleshooting
Troubleshooting resources
Digi ConnectPort X Family
247
Troubleshooting resources
Use the troubleshooting information in this section to resolve your issue with your Digi device. If you
cannot resolve the issue using the information in this section, there are several resources you can use
to resolve your issue on the
.
To resolve a problem from the Digi Support site:
1. Visit Digi’s Knowledge Base at
and search for articles related to your
situation.
2. Visit our support forums at
and search for posts from other
users with similar situations.
3. Complete a support ticket via email to
You will need to create a user account if one is not already set up.
4. To obtain direct assistance for your issue within a four hour time period, log in to your paid
support account (or create one) at
, and submit a support ticket.