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Solving Problems

Dell™ OptiPlex™ GX400 System User's Guide

Before You Begin

Dell Diagnostics

Messages and Codes

Software Problems

Before You Begin

This section describes system and software problems, offers corrective actions, describes the

Dell Diagnostics

utility, and provides system messages and

codes. Before you call Dell for technical assistance, complete the following tasks to help you resolve computer problems:

l

Read "

About Your Computer

" and "

Safety First

—

For You and Your Computer

."

l

Take the problem-solving action listed in the following table for the component or equipment that is not working properly.

Power Problems

The power indicator on the

front panel

communicates codes that can help you determine whether there is a problem with your computer. The following table

lists the codes for the power indicator. For more information, see "

Diagnostic Indicators

."

Basic Checks:

l

Test the electrical outlet: ensure that the electrical outlet is working by testing it with a different device such as a lamp.

l

Connect the computer power cable directly to an electrical outlet to ensure that the computer turns on. Do not connect it to a power protection device,
uninterruptible power supply (UPS), power strip, or extension cord.

l

Ensure that all power cables are firmly connected, verifying that each power cable is adequately connected at the computer device and to the electrical
outlet.

l

Check for interference: electrical appliances on the same circuit or operating in close proximity to the computer can cause interference.

Solving Problems

Problem

Action

Power indicator does not light

See "

Power Problems

"

Monitor power indicator does not light

See "

Monitor Problems

"

No sound

See "

Sound and Speaker Problems

"

Printer not working

See "

Printer Problems

"

Serial or other parallel devices not working

See "

Serial or Parallel Device Problems

"

Mouse not working

See "

Mouse Problems

"

Keyboard not working

See "

Keyboard Problems

"

Diskette drive or hard drive: indicators not lit, scraping or unusual noises, no noise See "

Diskette Drive Problems

" or "

Hard Drive Problems

"

System battery not working

See "

Battery Problems

"

Expansion card errors or malfunction

See "

Expansion-Card Problems

"

A program locks up

See "

Recover From a Program That Is Not Responding

"

Computer locks up

See "

Restart a Computer That Is Not Responding

"

Computer gets wet

See "

Repairing a Wet Computer

"

Computer is dropped or damaged

See "

Repairing a Dropped or Damaged Computer

"

Hardware devices conflict

See "

Hardware Conflicts

"

System memory amount is not correct

See "

System Memory Problems

"

System board malfunctions

See "

System Board Problems

"

System board is damaged

See "

Resetting a Damaged System Board

"

An error message

See "

Messages and Codes

"

A series of beeps on system startup

See "

Messages and Codes

"

Power Indicator Codes

Power Indicator Code Cause

Solid green

Power is on, and the computer is operating normally.

Blinking green

The computer is in the suspended state (Microsoft

®

Windows

®

2000 only).

Solid yellow

The

Dell Diagnostics

is running a test, or a device on the system board may be faulty or incorrectly installed.

Blinking yellow

There is a system board or power supply failure.

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Содержание OptiPlex GX400

Страница 1: ...rved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell OptiPlex Dell OpenManage Dimension Inspiron Latitude DellWare and the DELL logo are trademarks of Dell Computer Corporation Microsoft Windows MS DOS and Windows NT are registered trademarks of Microsoft Corporation Intel and Pentium are regi...

Страница 2: ... reboot the system For more information see Recover From a Program That Is Not Responding and Restart a Computer That Is Not Responding l Power button controls the system s AC input power See the following table for power button functions on systems running Microsoft Windows 98 Second Edition SE Windows 2000 Windows XP or Windows NT NOTICE If your computer is not responding turning off power or un...

Страница 3: ... devices unless the documentation for the device specifies otherwise Serial Port Connectors Default port designations COM1 for serial port 1 and COM2 for serial port 2 You can reassign the serial port s designation in system setup if you add an expansion card containing a serial port using this designation If you set the system s serial ports to Auto in system setup and add an expansion card conta...

Страница 4: ... When the orange or green indicator is off the computer is not detecting a physical connection to the network Network Cable Requirements The NIC connector attaches an unshielded twisted pair UTP Ethernet cable to your system Press one end of the UTP cable into the NIC connector until the cable snaps securely into place Connect the other end to an RJ45 jack wall plate or to an RJ45 port on a UTP co...

Страница 5: ...System Board Components The following illustration shows the system board and the location of its principal connectors and components System Board Components Back to Contents Page ...

Страница 6: ...ner of the screen press F2 If you wait too long and your operating system begins to load into memory let the system complete the load operation then restart the system and try again System Setup Screens The system setup screens display the current configuration information for your computer Information on the screen is organized into four areas l Title the box at the top of all screens that lists ...

Страница 7: ...mpts to boot from the next device in the list Manageability l Dell OpenManage IT Assistant l Dell OpenManage Client Instrumentation Dell OpenManage IT Assistant Dell OpenManage IT Assistant is the premier Dell systems management application for configuring managing and monitoring computers and other devices on a corporate network IT Assistant employs the latest remote management technology to prov...

Страница 8: ...nter system setup 2 Press the down arrow key to move to the System Security option 3 Press Enter to access the System Security option s pop up menu 4 Press the down arrow key to move to the Chassis Intrusion option 5 Press the spacebar to select an option setting Option settings l Enabled the default When the computer cover is removed with this setting a DMI event is generated the setting changes ...

Страница 9: ...e spacebar for a blank space a placeholder appears in the field The password assignment operation recognizes keys by their location on the keyboard without distinguishing between lowercase and uppercase characters For example if you have an M in your password the system recognizes either M or m as correct Certain key combinations are not valid If you enter one of these combinations the speaker emi...

Страница 10: ...ps 1 Enter system setup and verify that Password Status is set to Unlocked 2 Reboot your system to force it to prompt you for a system password 3 When prompted type the system password 4 Press Ctrl Enter to disable the existing system password instead of pressing Enter to continue with the normal operation of your system 5 Confirm that Not Enabled is displayed for the System Password option If Not...

Страница 11: ...r cover 4 Reconnect your computer and peripherals to an electrical outlet and then turn them on This erases the existing password s 5 Enter system setup and verify that the password is disabled Proceed to step 6 if you want to assign a new password 6 Remove the computer cover 7 Replace the PSWD jumper plug 8 Replace the computer cover and reconnect the computer and peripherals to an electrical out...

Страница 12: ... Windows based applications to operate with a wide variety of telephony devices including voice data fax video and so forth TAPI applications require a TAPI service provider TSP which is a software driver that allows TAPI applications to communicate with different types of TAPI hardware Microsoft Windows 2000 Windows XP and Windows NT provide a TSP called Unimodem which is a universal modem servic...

Страница 13: ...xpansion card see the manufacturer s documentation 7 Replace the computer cover 8 Reconnect your computer and peripherals to an electrical outlet and then turn them on 9 Install the appropriate TSP for the TAPI devices See the manufacturer s documentation and your Windows documentation for more information Power Management Your computer can be set to use less power when you are not working You con...

Страница 14: ...ouse l Move or click the USB mouse l Type on the PS 2 keyboard l Type on the USB keyboard l USB device activity Not supported Hibernate l Press the power button l Auto power on l PME Not supported Shutdown l Press the power button l Auto power on l PME l Press the power button l Auto power on l PME NOTE For more information on power management see your operating system documentation ...

Страница 15: ...remove the padlock from the padlock ring on the back panel 3 Remove the computer cover Perform the following steps a Face the back of the computer and slide the outer padlock ring to the left to unlock the cover release mechanism see the following figure Chassis Cover Release Mechanism b Press the cover release button located at the bottom left corner of the front panel see the following figure c ...

Страница 16: ...eft inside the computer chassis 3 Replace the computer cover Perform the following steps a Hold the cover at a slight angle as shown in the following figure While aligning the top of the cover with the top of the chassis insert the three hooks on the cover into the three recessed slots on the computer chassis Replacing the Computer Cover b Rotate the cover downward toward the bottom of the chassis...

Страница 17: ...y pressing the tab labeled RELEASE Then rotate the power supply upward until it locks in its extended position When you have finished accessing components on the system board rotate the power supply back to its original position until the release tab snaps into the securing tab Front Panel To remove the front panel you first must remove the computer cover With the cover removed release the front p...

Страница 18: ...2 MB RIMMs that each have a maximum of 16 memory devices The system supports no more than a total of 64 memory devices on all installed RIMMs See RIMM Label Showing Number of Memory Devices for the location of the label on the RIMM that identifies the number of memory devices it contains You can also determine the number of memory devices installed through the System Memory option in system setup ...

Страница 19: ...heck the installed modules to ensure that they are seated properly in their sockets Then repeat step 5 through step 7 9 When the System Memory total is correct exit system setup 10 Run the Dell Diagnostics to verify that the memory modules are operating properly Removing a Memory Module 1 Press the securing clips at each end of the socket outward simultaneously until the module pops out slightly f...

Страница 20: ...u want to use Squeeze together the metal tabs that extend from each side of the drive bracket and pull the bracket out of the bay see the following figure Removing the Drive Bracket If a drive is already installed in the bay and you are replacing it disconnect the DC power cable and interface cable from the back of the drive before removing the bracket from the bay To remove the old drive from the...

Страница 21: ...g figure Installing the Drive Bracket in the Chassis 8 Connect the interface cable for the drive see Attaching Drive Cables in the Chassis a If you are installing an enhanced integrated drive electronics EIDE device make sure that the interface cable is properly connected to the EIDE connector on the system board For more information see EIDE Device Installation Guidelines b If you are installing ...

Страница 22: ...For other types of drives see the drive s documentation for information on testing the drive 17 If the drive you installed is the primary hard drive install the operating system on the drive See the operating system s documentation for instructions Installing a Hard Drive in the Chassis 1 Turn off the computer and peripherals disconnect them from their electrical outlets wait at least 5 seconds an...

Страница 23: ...stalled see Installing a Hard Drive in the Bracket 7 Align the screw holes of the drive and bracket and secure the drive in the bracket using the screws that came with the upgrade kit see the following figure Installing a Hard Drive in the Bracket 8 Reinstall the hard drive bracket in the chassis see Installing the Hard Drive Bracket in the Chassis Insert the drive bracket into the chassis sliding...

Страница 24: ... following figure Attaching Hard Drive Cables in the Chassis 11 Ensure that all cables are firmly connected Fold cables out of the way to provide airflow for the fan and cooling vents 12 Ensure that the control panel cable is firmly connected to the system board The control panel contains the hard drive activity indicator To locate the control panel system board connector see System Board Componen...

Страница 25: ... l Programmed I O PIO Mode 3 and Mode 4 l Ultra Advanced Technology Attachment ATA 100 ATA 66 or ATA 33 EIDE Cables Ultra ATA 66 and ATA 100 hard drives require an 80 conductor cable to transfer data at full speed The 80 conductor cable has a 40 pin connector like the ATA 33 cable but it has twice as many wires within the cable If you use an ATA 33 cable with Ultra ATA 100 hard drives the drives w...

Страница 26: ...tion that came with your SCSI software drivers for information on installing the appropriate drivers and preparing your SCSI hard drive for use SCSI Cables Ultra2 Wide low voltage differential LVD drives typically hard drives use a 68 pin cable One end of this cable attaches to the SCSI controller card The remaining connectors on the cable attach to the various LVD drives Narrow SCSI drives tape d...

Страница 27: ... system 4 If you are installing an AGP card remove the AGP card brace 5 Remove the screw that secures the expansion slot filler bracket to the chassis and remove the bracket from the chassis see the following figure Save the screw to use when installing the expansion card later in this procedure Removing the Filler Bracket NOTE To meet PC99 system requirements your Dell computer uses only PCI expa...

Страница 28: ...viously removed 12 If you installed a sound card perform the following steps a Enter system setup select Integrated Devices and change the setting for Sound to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone line out or line in connectors on the system back panel see Back Panel Connectors and Indicators CAUTION Some networ...

Страница 29: ...udio connectors on the system back panel see Back Panel Connectors and Indicators 10 If you installed an add in NIC perform the following a Enter system setup select Integrated Devices and change the setting for Network Interface Card to On b Connect the network cable to the integrated NIC connector on the system back panel see Back Panel Connectors and Indicators Microprocessor Upgrading the Micr...

Страница 30: ...ing clips Removing the Microprocessor Heat Sink 6 Remove the microprocessor from its connector NOTE The bottom of the heat sink is covered with thermal grease that conducts heat from the processor to the heat sink Some of this lubricant will remain on the bottom of the heat sink when you remove it NOTICE Do not discard the original microprocessor heat sink or securing clips unless you are installi...

Страница 31: ...t and press it down lightly to seat it d Rotate the socket lever back toward the socket until it snaps into place securing the microprocessor Replacing the Microprocessor 8 Install the microprocessor heat sink NOTICE When you place the microprocessor in the socket ensure that the microprocessor aligns properly with the socket You must position the microprocessor correctly in the socket to avoid da...

Страница 32: ... maintained Removing the VRM 1 Turn off the computer and peripherals disconnect them from their electrical outlets wait at least 5 seconds and then remove the computer cover 2 Rotate the power supply away from the system board 3 Remove the VRM securing clip a Press down on the two raised points of the clip s top surface to release it from the VRM connector b Lift the clip away from the VRM see the...

Страница 33: ...with your fingers or with a blunt nonconductive object such as a plastic screwdriver 4 Install the new battery Orient the battery with the side labeled facing up see the following figure Then insert the battery into the socket and snap it into place Replacing the System Battery 5 Replace the computer cover reconnect the computer and peripherals to their electrical outlets and turn them on ALERT Co...

Страница 34: ...10 If the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance Back to Contents Page ...

Страница 35: ... chip 4 megabits Mb System bus speed 100 megahertz MHz clock 400 MHz data rate Video Video type AGP 4X or PCI graphics card see manufacturer s specifications Bus speed 66 MHz AGP expansion card connectors one AGP expansion card connector size 172 pins AGP expansion card connector data width maximum 32 bits AGP bus protocols 4x 2x modes at 1 5 volts V 3 3 volt AGP cards are not supported Audio Audi...

Страница 36: ...sh button Power indicators green light blinking green in sleep state dual color light on front panel green for power yellow for diagnostics Hard drive access indicator green light Link integrity and speed indicator on integrated NIC connector green light for 10 Mb operation orange light for 100 Mb operation Activity indicator on NIC connector yellow light Power DC power supply Wattage 250 Watts W ...

Страница 37: ...Back to Contents Page ...

Страница 38: ... or operating in close proximity to the computer can cause interference Solving Problems Problem Action Power indicator does not light See Power Problems Monitor power indicator does not light See Monitor Problems No sound See Sound and Speaker Problems Printer not working See Printer Problems Serial or other parallel devices not working See Serial or Parallel Device Problems Mouse not working See...

Страница 39: ...e keyboard to bring the computer out of the suspended state l Disconnect the monitor interface cable from the computer and check the cable connector for bent or broken pins Check for damaged or frayed cables l If the monitor interface cable is not damaged ensure that it is firmly connected to the computer l Adjust brightness and contrast settings on the monitor If the problem still exists after yo...

Страница 40: ...lowing steps 1 Perform the procedure in Monitor Problems Is the computer working properly Yes The problem is resolved No Go to the next question Do you have another computer that is working properly Yes Go to step 2 No Go to step 6 2 Turn off the original computer and monitor wait at least 30 seconds and disconnect the monitor 3 Turn off your other computer wait at least 30 seconds and disconnect ...

Страница 41: ... 2 Enter system setup and make sure that Sound under the Integrated Devices option is set to On Then exit system setup properly to save the information and reboot the system Is the device working properly Yes The problem is resolved No Go to step 3 3 Run the Misc PCI Devices tests in the Dell Diagnostics Did the tests complete successfully Yes The controller is working properly Go to the next ques...

Страница 42: ...c checks fill out the Diagnostics Checklist as you perform the following steps 1 Enter system setup and check the Integrated Devices option settings Then exit system setup properly to save the information and reboot the system For a serial device check the Serial Port options for a parallel device check the Parallel Port options See the device s documentation for additional information on port set...

Страница 43: ... Yes The problem is resolved No Go to step 3 3 If you are using a PS 2 mouse run the Mouse test in the Pointing Devices device group in the Dell Diagnostics Did the tests complete successfully Yes Go to the next question No Contact Dell for technical assistance Do you have another computer that is working properly Yes Go to step 4 No Go to the next question Do you have another mouse that is workin...

Страница 44: ...Turn off the computer wait 30 seconds and turn it on again During the boot routine do the Num Lock Caps Lock and Scroll Lock lights on the keyboard blink momentarily Yes Go to step 6 No Go to step 7 6 Use the keyboard to type some characters Do the characters appear on the screen Yes The problem is resolved No Contact Dell for technical assistance 7 Run the PC AT Compatible Keyboards tests in the ...

Страница 45: ...ed 5 Insert a bootable diskette into the diskette drive and reboot the computer Does the drive boot the operating system Yes The problem is probably resolved If you continue to experience trouble contact Dell for technical assistance No Contact Dell for technical assistance Hard Drive Problems Basic Checks l If you hear an unfamiliar scraping or grinding sound when a drive is accessed there could ...

Страница 46: ...o to the next question No Go to step 4 Did any of the diagnostics tests indicate a faulty drive Yes The hard drive may be faulty Contact Dell for technical assistance No Go to the next question Did any of the diagnostics tests indicate a faulty drive controller Yes The system board may be faulty Contact Dell for technical assistance No Go to step 4 4 Turn off the computer and peripherals disconnec...

Страница 47: ...h software or other hardware or a faulty expansion card Fill out the Diagnostics Checklist as you perform the following steps 1 Run the diagnostics provided by the manufacturers of all expansion cards installed in your computer 2 Turn off the computer and peripherals disconnect them from their electrical outlets wait at least 5 seconds and then remove the computer cover 3 Remove the AGP card brace...

Страница 48: ...operly Yes The problem is resolved No Go to step 4 4 Press the reset button to reboot the computer Restart a Computer That Is Not Responding 1 Press the reset button to reboot the system Did the computer reboot Yes Skip to step 4 No Go to step 2 2 Press and hold the power button until the computer turns off Did the computer reboot Yes Skip to step 4 No Go to step 3 3 Unplug the AC power cable from...

Страница 49: ...ose expansion cards 3 Make sure that all cables are properly connected and that all components are properly seated in their connectors and sockets 4 Replace the computer cover reconnect the computer and peripherals to their electrical outlets and turn them on 5 Run the System Board Devices test group in the Dell Diagnostics Did any of the diagnostics tests fail Yes Contact Dell for technical assis...

Страница 50: ...atch the actual amount of memory installed in the computer Yes The memory module s were defective The problem is resolved No Contact Dell for technical assistance Microprocessor Problems During POST the computer checks the computer s microprocessor and determines its operational specifications This information is stored in system setup Basic Checks l Run the System Board Devices and Processor Cach...

Страница 51: ...puter cover reconnect the computer and peripherals to their electrical outlets and turn them on Is the computer working properly Yes The problem is resolved No Go to step 5 5 Perform the procedure in Expansion Card Problems Is the computer working properly Yes The problem is resolved No Go to step 6 6 Perform the procedure in Keyboard Problems Is the computer working properly Yes The problem is re...

Страница 52: ...d devices such as ports Running the Dell Diagnostics 1 Insert the Dell ResourceCD into the CD drive 2 Shut down and restart the computer 3 Enter system setup 4 Change the Boot Sequence to use the CD drive as the first device in the boot sequence 5 Press Alt b to exit system setup and save your changes The computer reboots and the Dell logo screen appears followed by a list of the available languag...

Страница 53: ...r select Extended Tests from the Test All Devices or Test One Device option l To customize your test s select the Advanced Testing option 11 Remove the ResourceCD from the CD drive when you finish running the Dell Diagnostics 12 Enter system setup and change the Boot Sequence to your original configuration Advanced Testing When you select Advanced Testing from the Diagnostics Menu the following sc...

Страница 54: ...s installed computer has a defective thermal probe thermal probe cable is not connected to the control panel Ensure that an operational hard drive thermal probe is installed and connected to the control panel Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The system fail...

Страница 55: ...ion Hard disk configuration error The hard drive failed initialization See Hard Drive Problems Hard disk controller failure Hard disk failure Hard drive read failure The hard drive failed initialization See Hard Drive Problems Invalid configuration information please run SETUP program The system configuration information does not match the hardware configuration Enter system setup and correct the ...

Страница 56: ...ting system cannot read from the diskette or hard drive The system could not find a particular sector on the disk or the requested sector is defective See Diskette Drive Problems and Hard Drive Problems Reset failed The disk reset operation failed See Diskette Drive Problems and Hard Drive Problems Sector not found The operating system is unable to locate a sector on the diskette or hard drive See...

Страница 57: ...System Board Devices tests in the Dell Diagnostics if possible 3 3 2 NVRAM configuration Run the System Board Devices tests in the Dell Diagnostics if possible 3 3 4 Video Memory Test failure Run the VESA VGA Interface tests in the Dell Diagnostics 3 4 1 Screen initialization failure Run the VESA VGA Interface tests in the Dell Diagnostics 3 4 2 Screen retrace failure Run the VESA VGA Interface te...

Страница 58: ... System Beep Codes for instructions on diagnosing the beep code Solid green power indicator and no beep code and no video during POST N A The monitor or the graphics card may be faulty or incorrectly installed See Video Problems Solid green power indicator and no beep code but the system locks up during POST N A An integrated system board device may be faulty Contact Dell for technical assistance ...

Страница 59: ...ardware requirements needed to run the software l Ensure that you properly installed and configured the application program Reinstall the program if necessary Consult the software documentation or contact the software manufacturer for detailed troubleshooting information on a particular application program l Ensure that you have not made an error while entering data If the problem is still not res...

Страница 60: ...ementary programs load either when the computer boots or from an operating system prompt These programs are designed to stay resident in system memory and thus always be available for use Because they remain in the computer s memory memory conflicts and errors can result when other programs require use of all or part of the memory already occupied by these TSR programs Typically your operating sys...

Страница 61: ... dell com 3 On the working system go to an MS DOS prompt and type the command xxxxx writehdrfile where xxxxx is the name of the BIOS flash executable utility you downloaded Running this utility generates a file with an hdr extension 4 Copy the hdr file to a diskette 5 Insert the diskette into the diskette drive of the corrupted system and turn it on The system automatically flashes the BIOS from t...

Страница 62: ...ll Help Tools Dell provides a number of tools to assist you These tools are described in the following sections World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products Through the Internet you can access most of the services described in this section including AutoTech TechFax order status technical support and product informatio...

Страница 63: ...ers Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call see Dell Contact Numbers Product Information If you need information about additional products available from Dell or if you would like to place an order ...

Страница 64: ...ess Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers Antigua and Barbuda General Support 1 800 805 5924 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Home and Small Business 1 300 65 55 33 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 ...

Страница 65: ...800 847 4096 Sales Direct Sales from outside Toronto toll free 1 800 387 5752 Sales Direct Sales from within Toronto 416 758 2200 Sales Federal government education and medical toll free 1 800 567 7542 Sales Major Accounts toll free 1 800 387 5755 TechFax toll free 1 800 950 1329 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Tec...

Страница 66: ...upport euro dell com E mail http support euro dell com fr fr emaildell Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Website http support euro dell com E mail http support euro dell com fr fr emaildell Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 H...

Страница 67: ...44 556 3494 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3440 Public Sales Government Agencies Educational Institutions and Medical Institutions 044 556 3440 Global Segment Japan 044 556 3469 Individual User 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website http support jp dell com Korea Seoul I...

Страница 68: ...nl dell com New Zealand International Access Code 00 Country Code 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard ...

Страница 69: ...tchboard 91 722 92 00 Fax 91 722 95 83 Website http support euro dell com E mail http support euro dell com es es emaildell Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Website http support e...

Страница 70: ...ters Customer Technical Support Return Material Authorization Numbers toll free 1 800 624 9896 Customer Technical Support Home sales purchased via http www dell com toll free 1 877 576 3355 Customer Service Credit Return Authorization Numbers toll free 1 800 624 9897 National Accounts systems purchased by established Dell national accounts have your account number handy medical institutions or val...

Страница 71: ... com products dellware index htm Most Dell computer systems are classified for Class B environments To determine the electromagnetic classification for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information FCC Notices U S Only Most Dell computer systems are classified by the Federal Com...

Страница 72: ...e EMC Directive and the Low Voltage Directive of the European Union Such marking is indicative that this Dell system meets the following technical standards l EN 55022 Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment l EN 50082 1 1992 Electromagnetic compatibility Generic immunity standard Part 1 Residential commercial and light industry l...

Страница 73: ...mestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions VCCI Class A ITE Regulatory Mark Class B ITE This is a Class B product based on the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used near a radio or television receiver in a domestic environment it ...

Страница 74: ...d draw power from a socket with an attached protection circuit a three prong socket All equipment that works together computer monitor printer and so on should have the same power supply source The phasing conductor of the room s electrical installation should have a reserve short circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes A To completely switch ...

Страница 75: ...BSMI Notice Taiwan Only ...

Страница 76: ...n this reduction in electricity usage can reduce emissions of carbon dioxide the gas primarily responsible for the greenhouse effect and sulfur dioxide and nitrogen oxides which are the two primary causes of acid rain Computer users can also help to reduce electricity usage and its side effects by turning off their computer systems when they are not in use for extended periods of time particularly...

Страница 77: ... part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced...

Страница 78: ...WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE...

Страница 79: ...the date of invoice for a refund or credit of the product purchase price If you are an end user customer who bought reconditioned or refurbished products from a Dell company you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your invoic...

Страница 80: ...nents such as the microprocessor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD l When unpacking a static sensitive component from i...

Страница 81: ...urally at your sides l Sit erect with your feet resting on the floor and your thighs level l When sitting make sure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use a footrest if necessary to maintain proper posture l Vary your work activities Try to organize your work so that you do not have to type for extended periods of time When...

Страница 82: ...n click Help and Support From the home page you can conduct a search or select categories of information leading to task and information topics covering the use of your computer Click User and System Guides for information on using your Dell computer including installed hardware devices and software New User Interface Windows XP features a redesigned user interface with a new visual style a less c...

Страница 83: ...fication Area Cleanup Over time software icons tend to proliferate in the notification area the area in the bottom right corner of the Windows desktop Windows XP detects when icons in the notification area are not being accessed and hides them A caret or chevron button indicates that there are hidden icons that can be viewed by selecting the button You can also configure the notification area manu...

Страница 84: ...tly No try different compatibility settings or No I am finished trying compatibility settings and click Next 9 Select either Yes to send information about the settings you used and whether they fixed the problem or select No and then click Next 10 Click Finish to close the wizard System Restore The System Restore feature of Windows XP provides the capability to restore the operating system in the ...

Страница 85: ...tem Restore feature to select any of the restore points presented through the System Restore Wizard If problems occur after installing a device driver you should first attempt to use Driver Rollback If that is unsuccessful then use System Restore To return your computer to a previous stable condition perform the following steps 1 Click the Start button point to All Programs Accessories System Tool...

Страница 86: ...ia applications use resources that cannot easily be shared between different users on a single computer those applications terminate during the user switch allowing the new user to take full advantage of the multimedia capabilities Special Considerations With Fast User Switching Considerations when using Fast User Switching include l Some older Windows games may not operate with a fast user switch...

Страница 87: ...click Next 7 Review the network settings and click Next to finish the setup 8 When the setup process is complete click Finish to close the wizard Internet Connection Firewall Today s always on cable modem and DSL Internet access connections offer unprecedented bandwidth to the home but also leave the connected computer or home network vulnerable to hacker attacks The nature of these attacks varies...

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