Read This Before You Start
PR2000 Installation Guide
5
Cyclades technical support and contact information
PR2000 users have free and unlimited access to technical support and software
updates from Cyclades. Software updates and the latest product information are
available at:
•
WWW: http://www.cyclades.com
•
FTP: ftp://ftp.cyclades.com/pub/cyclades
For immediate help, any time of the day, check the Technical Support section
on the Cyclades home page. It contains a database of common configuration
problems, examples and frequently asked questions that can be searched
anytime. It is likely to quickly answer to most of your questions. It also contains
the latest information on additional features, bug-fixes, configuration files and
firmware updates.
Before contacting us for technical support on a configuration problem, please
make sure to follow the steps described in the first three chapters of this manual
and have the following information handy:
•
Cyclades product name and model.
•
Hardware and software options and versions.
•
Operating environment (network and carrier-related information).
•
Printout of Info->Show System.
•
Detailed description of the problem.
•
Exact error or log messages printed by the router or by any other
system.
•
This Installation Guide.
•
Contact information in case we need to contact you at a later time.
In the United States and Canada, contact technical support via e-mail, fax or
phone:
E-mail: [email protected]
Phone: (510) 770-9727 (9:00AM to 5:00PM PST)
Fax: (510) 770-0355
Outside North America, please contact your local Cyclades distributor or
representative or send us e-mail. Cyclades Corporation can also be contacted
by mail at:
Cyclades Corporation
41934 Christy Street
Fremont, CA 94538
