37
Troubleshooting
Problem
Check
Troubleshooting
8.
is
shown on the display.
These error messages indicate a problem
with the temperature sensor.
Please contact the service center.
9. Rice at the bottom of
the inner pot takes on
a yellowish tinge.
This is called melanoizing effect and actually
the result of added rice flavor and aroma.
Have you selected PLAIN mode and set
Taste Control’s Heat setting to between 2
℃
and 4
℃
?
Set Taste Control’s Heat setting to -2
℃
or 0
℃
.
(See Page 18.)
10. The cooker is making
noise while cooking or
keeping rice warm.
Do you hear a fan noise?
Do you hear a "jjee" sound from the cooker
while cooking or keeping warm is in
progress?
The cooker features a fan for cooling internal
components. This is the sound of that fan
running.
Do not be alarmed.
The "jjee" sound heard from the cooker while
cooking or keeping warm is in progress occurs
while the IH pressure rice cooker is operating.
Do not be alarmed.
11. The rice develops an
odor or discolors when
kept warm.
Have you been keeping the rice warm for
more than 12 hours?
Were you keeping warm rice that was
cooked using the Preset option with a very
long timer setting?
Did you use the cooking feature?
Have you cleaned the pressure packing on a
regular basis?
Do not keep rice warm for more than 12 hours.
(See Pages 23 and 24.)
Do not keep warm rice that was cooked using
the Preset option at a high timer setting.
(See Page 15.)
12.
symbol shows up
when the buttons are
pressed.
Is the inner pot inside the cooker?
Is the cooker plugged into a 220V outlet?
Cooking, preset, and warming cannot be
performed if the inner pot is not inside the
cooker.
Place the inner pot inside the cooker.
This product is dedicated to 120V of power.
Connect to a proper power outlet.
13. Rice is coming out
brown in color and
stuck to the inner pot.
Did you wash and rinse the rice thoroughly?
Is the automatic temperature sensor covered
in debris or buildup?
Always wash and rinse the rice clean.
Remove debris and buildup from the surface of
the automatic temperature sensor.
14. Peas, beans,
and mixed grains
are coming out
undercooked.
Are the peas, beans, and/or mixed grains
overly dry?
Soak the peas, beans, and/or mixed grains in
water before cooking.
15. A button is nonreactive.
Is a button not working?
Press the center of the button firmly.
The buttons do not work if pressed with a
wooden or plastic object.
Troubleshooting
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