36
Troubleshooting before Contacting the Service Center
Troubleshooting before Contacting the Service Center
Check the information below before contacting the service center:
A fully functional cooker may appear to be malfunctioning if you are not familiar with the cooker’s use or due to easily
correctable causes. If you are experiencing a problem with the product’s use, troubleshoot by referencing the information
below. It might be possible to resolve the issue without having to contact the service center. If an error cannot be resolved
even after checking the following, contact the service center:
Problem
Check
Troubleshooting
1. Unable to cook. It takes
too long to cook.
Is the power cord plugged in?
Did the power go out while cooking was in
progress?
Did you accidentally press the [CANCEL]
button or any other control button while
cooking was in progress?
Securely plug in the power cord.
If the power was out for an extended period of
time, start over again.
Do not press any other button while cooking is
in progress.
2. Water is spilling out
during cooking.
Is the pressure cap at a tilt?
Did you use the measuring cup?
Have you added the right amount of water?
Have you made the right mode selection?
Straighten the pressure cap.
3. The rice is getting
overcooked or
undercooked.
Did you add the right amount of water?
Is the bottom of the inner pot free of debris
and buildup?
Adjust the water level depending on the scale
and the amount of water.
Remove debris and buildup from the automatic
temperature sensor.
4. Steam is escaping from
the side of the lid.
Are there any grains of rice stuck to the
pressure packing?
Have you replaced the pressure packing on
time?
Is the pressure packing worn?
Thoroughly clean the top rim of the inner pot
and the outer part of the pressure packing,
(where it meets the pressure packing)
If steam is escaping, tilt the pressure cap back
to depressurize the cooker. Unplug the cooker,
and contact the service center.
(The pressure packing is a consumable part.)
The pressure packing should be replaced every
12 months.
5.
is shown on the
display.
This error message indicates that pressure
(due to clogged pressure regulation nozzle)
or temperature inside the cooker is too high.
Please contact the service center.
6. Unable to use the
Preset option.
Is the Preset option enabled in the selected
cooking mode?
Check if Preset is enabled for the selected
mode.
(See Page 21.)
7.
is shown
on the display.
Did you set the duration of the Preset option
to greater than 13 hours?
Did you set the duration of Energy Keep
Warm to greater than eight hours?
Automatically the preset time is adjusted to 13
hours, and Preset Timer mode starts.
Automatically the preset time is adjusted to 8
hours, and Energy Keep Warm mode starts.
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