Troubleshooting
D-5
Compaq Confidential – Need to Know Required
Writer:
Jennifer Hayward
Project:
Compaq ProLiant ML330 Generation 2 Server Setup and Installation Guide
Comments:
Part Number:
234833-001
File Name:
k-appd Troubleshooting.doc
Last Saved On:
5/22/01 3:42 PM
Diagnosis Steps
If your server does not power up, or powers up but does not complete POST,
answer the questions in Table D-1 to determine appropriate actions based on
the symptoms observed. According to the answers you give, you will be
directed to the appropriate table in the section that immediately follows. That
table outlines possible reasons for the problem, options available to assist in
diagnosis, possible solutions, and references to other sources of information.
Table D-1
Diagnosis Steps
Question
The Next Step
Question 1: Is the front panel
Power-On/Standby LED on?
(either solid green or flashing)
If no, go to Table D-2, and then continue to
Question 2 if the problem is not solved.
If yes, continue to Question 3.
Question 2: Are any system board
LEDs showing a failure or error
condition?
See Appendix E, “LED Indicators,
Switches, and Jumpers,” for the
location and status information of all
system board LEDs.
If no, go to Question 3.
If yes, then:
1.
Reseat the applicable component, and
then restart the server.
2.
If reseating does not fix the problem,
replace the component with a known
working component, and then restart the
server.
3.
Contact your Compaq authorized service
technician if steps 1 and 2 do not fix the
problem.
Question 3: Can you see anything on
your monitor?
If no, go to Table D-3.
If yes, video is available for diagnosis.
Determine next action by observing POST
progress and error messages. Refer to the
Compaq Servers Troubleshooting Guide
for a
complete description of each POST error
message.
Note:
If your server attempts to load the operating system, go to “Problems After Initial
Startup” later in this appendix.
