Cisco Cisco Unified Queue Manager, Руководство по обслуживанию и устранению неисправностей

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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Administration Problems
Uploading a license file can result in a warning message
Symptom The user gets a warning message when uploading license files using CRS Administration.
Error Message The license file, <filename>, if uploaded will change the package from <existing license
package> to <new license package>. Please click OK to continue or CANCEL to abort.
Possible Cause This warning is only displayed if a user tries to upload licenses which change the existing
license package of the CRS cluster to a different package.
Recommended Action The user needs to determine if he or she really wants to change the license package
as described in the warning message. If yes, clicking OK will change the package. If it was a user error,
clicking CANCEL will keep the license package unchanged.
User cannot log in to the CRS web page
Symptom
A user cannot log in to the Cisco CRS web pages after the CRS Administration times out.
Error Message
None.
Possible Cause If you perform no activity for 30 minutes, the CRS system automatically logs you out.
Recommended Action Log in again to continue.
Refreshing subflow script does not update parent scripts
Symptom
Refreshing a subflow script does not update its parent scripts.
Error Message
None.
Possible Cause If a script is referenced in other scripts, refreshing a subflow script does not update its
parent scripts.
Recommended Action Manually refresh all parent scripts.
Unified Communications Manager users display in random order
Symptom
On the CRS User Maintenance window, Unified Communications Manager users display in
random order when the number of users returned during the search is greater than 75.
Error Message
None.
Possible Cause The User Maintenance window on Cisco CRS limits the display to 75 Unified
Communications Manager users. If that number is exceeded, the Unified Communications Manager
users display in a random order. Instead of the usual logical order of 39001, 39002, 39003, 39004,
the list contains 39001, 39003, with 39002 and 39004 not shown.
Recommended Action Narrow the search by adding additional characters to be matched.