Cisco Cisco Unified Queue Manager, Руководство по обслуживанию и устранению неисправностей

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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
VoIP Monitor Problems
VoIP monitor does does not work correctly
Symptom VoIP Monitor does does not work correctly
Error Message
None
Possible Cause
The VoIP Monitor is not on the agents' phones Voice VLAN.
Recommended Action
If the VoIP Monitor is installed on CRS, see the Appendx on using multiple NICs
with VoIP in the Cisco CAD Installation Guide at Cisco Unified Contact Center Express Install and
Upgrade Guides web site . CRS 5.0 supports only an on-board VoIP Monitor.
CRS fails to start
Symptom CRS node manager fails to start
Error Message
None
Possible Cause
There are two NICs on the CRS server. The second NIC is used for VoIP Monitoring
To understand the situation:
Step 1 In Windows 2003, select Start > Settings > Network Connection .
Step 2
Click the Advanced drop down menu.
Step 3 Select Advanced Settings > Adapters and Bindings.
Step 4
In the Connections window, note that the VoIP Monitr NIC is higher in the order.
Recommended Action
Set the VoIP Monitor NIC to have a the lower priority than the NIC used by CRS
for communication.