Cisco Cisco Unified Queue Manager, Руководство по обслуживанию и устранению неисправностей

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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Historical Reporting Problems
Agent names overwritten on charts
Symptom Agent names overwrite each other on charts that appear with the Agent Detail Report, the
Agent Login Logout Activity Report, or the Agent Summary Report.
Error Message
None.
Possible Cause
The report contains information for more than 70 agents.
Recommended Action
Do not include charts with the report if you are generating information for more
than 70 agents, or use filter parameters to limit the report to information for no more than 70 agents.
RTF Report containing charts has tabular report headings
Symptom A report that has been exported in Rich Text Format (RTF) includes tabular report headings on
pages that contain charts.
Error Message
None.
Possible Cause
Limitation of the export function.
Recommended Action
Be aware of this limitation when exporting reports in RTF.
Scheduler icon does not appear on Terminal Services client
Symptom The Scheduler icon does not appear on the Terminal Services client when you run the Cisco
CRS Historical Reports client under a Terminal Services session.
Error Message
None.
Possible Cause
By design, only one instance of the Scheduler can run on a Cisco CRS Historical Reports
client system.
Recommended Action
None.
Reports do not execute at scheduled times
Symptom Schedules for generating reports do not execute at the expected time.
Error Message
None.
Possible Cause
The Cisco CRS Historical Reports client system clock has been changed but the
Scheduler has not been restarted.
Recommended Action
Stop and restart the Scheduler. See the Cisco CRS Historical Reports User Guide
for more information.