Cisco Cisco Unified Queue Manager, Руководство по обслуживанию и устранению неисправностей

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Contents
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Changing the time on CRS machines results in agents getting logged off
8-32
An error message plays when calling a CTI route point
8-33
Changes to applications do not register
8-33
Call drops during transfer over gateway
8-34
H.323 client DTMF digits not detected
8-34
Redirected call is disconnected
8-34
The CRS server runs out of disk space
8-35
CRS Server runs at 100% capacity or is very slow
8-35
Database Subsystem goes into partial service
8-36
JTAPI subsystem is in partial service
8-37
Unable to connect to JTAPI provider
8-37
The Simple Recognition step takes the unsuccessful branch
8-38
Calling party and CRS do not have common codec
8-38
Prompts with incorrect codec being played out
8-38
Prompt Exception in CRS Engine log file
8-39
CRS Engine does not start
8-39
Application subsystem in partial service and application running for an unexpectedly long time
8-39
CRS Server and Active Directory integration results in some services being unregistered
8-40
CRS Real-Time Reporting Problems
8-40
Attempting to run a real-time report causes an error
8-40
After installing JRE, the user receives a message from real-time reporting saying to install JRE
8-41
CRS Historical Reporting Problems
8-41
Exported PDF report does not print in landscape orientation
8-42
User login missing in Windows XP after installing HR client
8-42
Client and Server security policies do not match
8-43
Charts do not appear properly in MS Excel format
8-43
Columns of data missing in report in MS Excel format
8-43
Records truncated in report in MS Excel format
8-43
Agent names overwritten on charts
8-44
RTF Report containing charts has tabular report headings
8-44
Scheduler icon does not appear on Terminal Services client
8-44
Reports do not execute at scheduled times
8-44
Search dialog box and Preview tab appear in English on Windows system with locale set to
German
8-45
Dialog box does not appear as expected when report is exported
8-45
Error when choosing an option from the Historical Reporting web page
8-45
Truncated report description in Historical Reports client
8-46
Scheduled Historical Reports do not run
8-46
The SQL Command Failed dialog box appears when you try to generate a historical report
8-46
Some information appears in English on a German system
8-47