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Troubleshooting

129

NXD-700i & NXT-CA7 7” Modero Touch Panels

Troubleshooting Information (Cont.)

Symptom

Solution

The left border of the graphics has a
crawling, dashed line.

• On some units at some resolutions, wavy lines may appear across

the entire screen. This has been seen on middle resolutions and is
referred to as the "Mid Range Fallout" problem.

• This is due to the graphics controller settings in the firmware.

• Update to the latest v2.XX.XX firmware. Visit the

www.amx.com

ech Center

Downloadable Files

Firmware Files

Modero

panels

, and then download the KIT file to your computer.

NetLinx Studio only detects one of
my connected Masters.

Each Master is give a Device Address of 00000.

• Only one Master can be assigned to a particular System number.

When working with multiple Masters, open different instances of
NetLinx Studio and assign each Master its own System value.

• Example: a site has an NXC-ME260/64 and an NI-4000. In order to

work with both units. The ME260/64 can be assigned System #1 and
the NI-4000 can then be assigned System #2 using two open
sessions of NetLinx Studio 2.

I can’t seem to connect to a NetLinx
Master using NetLinx Studio.

• From the

Settings

Master Comm Settings

Communication

Settings

Settings (for TCP/IP)

, uncheck the "

Automatically Ping

the Master Controller

to ensure availability" box.

• The pinging is to determine if the Master is available, and to reply

with a connection failure instantly if it is not. Without using the ping
feature, you will still attempt to make a connection, but a failure will
take longer to be recognized. Some firewalls and networks do not
allow pinging, though, and the ping will then always result in a failure.

• When connecting to a NetLinx Master controller via TCP/IP, the

program will first try to ping the controller before attempting a
connection. Pinging a device is relatively fast and will determine if the
device is off-line, or if the TCP/IP address that was entered was
incorrect. If you decide NOT to ping for availability and the controller
is off-line, or you have an incorrect TCP/IP address, the program will
try for 30-45 seconds to establish a connection.

Note:

When trying to connect to a master controller that is behind a

firewall, unchecking this option may be required. Most firewalls will not
allow ping requests to pass through for security reasons.

I have more that one Modero panel
connected to my System Master and
only one shows up.

Multiple NetLinx Compatible devices (such as Modero panels) can be
associated for use with a single Master. Each Modero panel comes
with a defaulted Device Number value of 10001. When using multiple
panels, it can become very easy to overlook the need to assign
different Device Number values to each panel.

• Press and hold the grey Front Setup Access button for 3 seconds to

open the Setup page.

• Press the

Protected Setup

button (located on the lower-left of the

panel page), enter

1988

into the on-screen Keypad’s password field,

and press

Done

when finished.

• Enter a Device Number value for the panel into the Device Number