ZyXEL Communications NWA-3550, User Manual

Page: 294 / 408

Chapter 24 Troubleshooting
NWA-3500/NWA-3550 User’s Guide
294
24.5 Internet Access
I cannot access the Internet.
• Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 24.2 on page 289 .
• Make sure you entered your ISP account information correctly. These fields are
case-sensitive, so make sure [Caps Lock] is not on.
• If you are trying to access the Internet wirelessly, make sure the wireless
settings on the wireless client are the same as the settings on the AP.
• Disconnect all the cables from your device, and follow the directions in the Quick
Start Guide again.
• If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the NWA),
but my Internet connection is not available anymore.
• Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 1.7 on page 34 .
• Reboot the NWA.
• If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
• There might be a lot of traffic on the network. Look at the LEDs, and check
Section 1.7 on page 34 . If the NWA is sending or receiving a lot of information,
try closing some programs that use the Internet, especially peer-to-peer
applications.
• Check the signal strength. If the signal is weak, try moving the NWA closer to
the AP (if possible), and look around to see if there are any devices that might
be interfering with the wireless network (microwaves, other wireless networks,
and so on).
• Reboot the NWA.
• If the problem continues, contact the network administrator or vendor, or try
one of the advanced suggestions.
Advanced Suggestions