Chapter 24 Troubleshooting
NWA-3500/NWA-3550 User’s Guide
292
• Disconnect and re-connect the power adaptor or cord to the NWA.
• If this does not work, you have to reset the device to its factory defaults. See
I cannot access the NWA via the console port.
• Check to see if the NWA is connected to your computer's console port.
• Check to see if the communications program is configured correctly. The
communications software should be configured as follows:
• VT100 terminal emulation.
• 9,600 bps is the default speed on leaving the factory. Try other speeds in case
the speed has been changed.
• No parity, 8 data bits, 1 stop bit, data flow set to none.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to
upload new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in
Ignore the suggestions about your browser.
The Web Configurator keeps logging out.
• The management session automatically times out when the time period set in
the
Administrator Inactivity Timer
field expires (default five minutes).
Simply log back into the NWA if this happens.
• Change the time out value in the
System > General
screen to have more time
between automatic logouts when the Web Configurator is idle.
24.4 AP Management Modes
The primary controller AP cannot connect to the secondary controller AP.
The controllers need to have static IP addresses in the same network. Make sure
you set the IP addresses in the
IP
screen.
Summary of Contents for NWA-3550
Page 2: ......
Page 8: ...Safety Warnings NWA 3500 NWA 3550 User s Guide 8...
Page 10: ...Contents Overview NWA 3500 NWA 3550 User s Guide 10...
Page 20: ...Table of Contents NWA 3500 NWA 3550 User s Guide 20...
Page 22: ...22...
Page 40: ...Chapter 2 The Web Configurator NWA 3500 NWA 3550 User s Guide 40...
Page 80: ...Chapter 3 Tutorial NWA 3500 NWA 3550 User s Guide 80...
Page 82: ...82...
Page 92: ...Chapter 5 Management Mode NWA 3500 NWA 3550 User s Guide 92...
Page 108: ...Chapter 6 AP Controller Mode NWA 3500 NWA 3550 User s Guide 108...
Page 144: ...Chapter 8 Wireless Configuration NWA 3500 NWA 3550 User s Guide 144...
Page 168: ...Chapter 10 Wireless Security Screen NWA 3500 NWA 3550 User s Guide 168...
Page 182: ...Chapter 13 MAC Filter Screen NWA 3500 NWA 3550 User s Guide 182...
Page 186: ...Chapter 14 IP Screen NWA 3500 NWA 3550 User s Guide 186...
Page 194: ...Chapter 15 Rogue AP Detection NWA 3500 NWA 3550 User s Guide 194...
Page 216: ...Chapter 17 Internal RADIUS Server NWA 3500 NWA 3550 User s Guide 216...
Page 244: ...Chapter 19 Log Screens NWA 3500 NWA 3550 User s Guide 244...
Page 270: ...Chapter 21 Load Balancing NWA 3160 Series User s Guide 270...
Page 274: ...Chapter 22 Dynamic Channel Selection NWA 3160 Series User s Guide 274...
Page 286: ...Chapter 23 Maintenance NWA 3500 NWA 3550 User s Guide 286...
Page 287: ...287 PART III Troubleshooting and Specifications Troubleshooting 289 Product Specifications 297...
Page 288: ...288...
Page 296: ...Chapter 24 Troubleshooting NWA 3500 NWA 3550 User s Guide 296...
Page 304: ...304...
Page 398: ...Appendix F Text File Based Auto Configuration NWA 3500 NWA 3550 User s Guide 398...