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Chapter 20 Troubleshooting
NetAtlas Workgroup User’s Guide
222
20.3 Problems Finding a Device
20.4 Uninstalling the EMS
When you install a new EMS version, the setup program automatically detects and uninstalls a
previous EMS version.
Or you can manually uninstall the EMS. Follow the steps below.
1
Click
Start
>
Settings
>
Control Panel
>
Add/Remove Programs
. The
Add or
Remove Programs
dialog box opens.
Figure 163
EMS: Remove
2
Select
ZyXEL NetAtlas Workgroup V1.02
and then click
Change/Remove
(or
Add/
Remove
depending on your version of Windows).
Table 127
Problems Accessing the EMS
PROBLEM
CORRECTIVE ACTION
In the SNMPc
Management
Console I cannot
find my device
Check that you have compiled and added the MIBs correctly.
Check that you have enabled auto-discovery.
Check that the map object properties are correct for initial installation. Make sure
the IP address entered is the IP address of the switch you want to manage via the
EMS.
Check that the ODBC driver is correctly configured.
Make sure that PostgreSQL is running.
Make sure that the computer you have installed the EMS on, is connected to the
network where the switch is located.
Make sure your computer’s Ethernet card is working properly.
If the problem still persists, uninstall and re-install the EMS software.
Summary of Contents for NetAtlas Workgroup
Page 2: ......
Page 6: ...Document Conventions NetAtlas Workgroup User s Guide 6 ...
Page 8: ...Contents Overview NetAtlas Workgroup User s Guide 8 ...
Page 16: ...Table of Contents NetAtlas Workgroup User s Guide 16 ...
Page 21: ...List of Figures NetAtlas Workgroup User s Guide 21 Figure 168 SNMPc Edit Button Bar Icons 230 ...
Page 22: ...List of Figures NetAtlas Workgroup User s Guide 22 ...
Page 27: ...27 PART I Introduction Introduction 29 Main EMS Screen 33 ...
Page 28: ...28 ...
Page 32: ...Chapter 1 Introduction NetAtlas Workgroup User s Guide 32 Figure 5 EMS Main Screen ...
Page 42: ...42 ...
Page 52: ...Chapter 3 Switch Manager NetAtlas Workgroup User s Guide 52 ...
Page 100: ...Chapter 8 Performance NetAtlas Workgroup User s Guide 100 ...
Page 118: ...Chapter 10 Maintenance NetAtlas Workgroup User s Guide 118 ...
Page 122: ...Chapter 11 Tools NetAtlas Workgroup User s Guide 122 ...
Page 124: ...124 ...
Page 190: ...Chapter 17 Multicast Configuration NetAtlas Workgroup User s Guide 190 ...
Page 224: ...Chapter 20 Troubleshooting NetAtlas Workgroup User s Guide 224 ...
Page 226: ...226 ...
Page 232: ...Appendix B Alarm Types and Causes NetAtlas Workgroup User s Guide 232 ...