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NetAtlas Workgroup User’s Guide
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C
H A P T E R
20
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
20.1 Installation Problems
20.2 Problems Accessing the EMS
Table 125
General Installation Problems
PROBLEM
CORRECTIVE ACTION
The EMS or
PostgreSQL
will not install
properly
Make sure that the computer meets the minimum hardware and software
requirements. See the quick start guide for more information.
Close all programs before the installation.
Remove any previous versions of the EMS software from your computer. See
for information on how to do this.
Re-install the EMS.
Table 126
Problems Accessing the EMS
PROBLEM
CORRECTIVE ACTION
When I click the
Switch Manager
icon, I cannot
access the EMS
Make sure the ODBC driver is configured properly to connect to the EMS
database. Refer to the Quick Start Guide for more information.
Shut down and restart both PostgreSQL and the SNMPc manager.
EMS may already be running. Check your Windows task bar.
Summary of Contents for NetAtlas Workgroup
Page 2: ......
Page 6: ...Document Conventions NetAtlas Workgroup User s Guide 6 ...
Page 8: ...Contents Overview NetAtlas Workgroup User s Guide 8 ...
Page 16: ...Table of Contents NetAtlas Workgroup User s Guide 16 ...
Page 21: ...List of Figures NetAtlas Workgroup User s Guide 21 Figure 168 SNMPc Edit Button Bar Icons 230 ...
Page 22: ...List of Figures NetAtlas Workgroup User s Guide 22 ...
Page 27: ...27 PART I Introduction Introduction 29 Main EMS Screen 33 ...
Page 28: ...28 ...
Page 32: ...Chapter 1 Introduction NetAtlas Workgroup User s Guide 32 Figure 5 EMS Main Screen ...
Page 42: ...42 ...
Page 52: ...Chapter 3 Switch Manager NetAtlas Workgroup User s Guide 52 ...
Page 100: ...Chapter 8 Performance NetAtlas Workgroup User s Guide 100 ...
Page 118: ...Chapter 10 Maintenance NetAtlas Workgroup User s Guide 118 ...
Page 122: ...Chapter 11 Tools NetAtlas Workgroup User s Guide 122 ...
Page 124: ...124 ...
Page 190: ...Chapter 17 Multicast Configuration NetAtlas Workgroup User s Guide 190 ...
Page 224: ...Chapter 20 Troubleshooting NetAtlas Workgroup User s Guide 224 ...
Page 226: ...226 ...
Page 232: ...Appendix B Alarm Types and Causes NetAtlas Workgroup User s Guide 232 ...