ZyXEL Communications MAX318M2W, User Manual

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Chapter 13 Troubleshooting
MAX318M2W User’s Guide
188
I cannot Telnet to the WiMAX Device.
See the troubleshooting suggestions for I cannot see or access the Login screen in
the web configurator. Ignore the suggestions about your browser.
13.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 1.2.1 on page 20 .
2
Make sure you entered your ISP account information correctly in the wizard. These
fields are case-sensitive, so make sure [Caps Lock] is not on.
3
Check your security settings. See Chapter 8 on page 127 .
4
Check your WiMAX settings. The WiMAX Device may have been set to search the
wrong frequencies for a wireless connection. See
Chapter 6 on page 63 . If you are
unsure of the correct values, contact your service provider.
5
If you are trying to access the Internet wirelessly, make sure the wireless settings
in the wireless client are the same as the settings in the AP.
6
Disconnect all the cables from your WiMAX Device, and follow the directions in the
Quick Start Guide again.
7
If the problem continues, contact your ISP.
I cannot access the Internet any more. I had access to the Internet (with the
WiMAX Device), but my Internet connection is not available any more.
1
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 1.2.1 on page 20 .
2
Disconnect and re-connect the power adapter to the WiMAX Device.