Phone Calls
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Call Emergency Numbers
You can place calls to 911 even if the phone’s screen is locked or your account is restricted.
To call the 911 emergency number when the phone’s screen is locked with a screen lock:
1. Turn the screen on if it is turned off.
2. Touch
Emergency call
on the screen.
3. Touch
Dial 911 NOW!
.
Note:
You can also touch an emergency contact(ICE) to call it. You can add emergency contacts
you need into the Emergency contacts(ICE) group in People app.
To call the 911 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see
Turn Your Screen On and Off
.
2. Touch
>
.
3. Touch
.
Note:
When you make an emergency call, the phone automatically enters Emergency mode.
To exit Emergency mode:
1. Touch
to end a 911 call.
Note:
When you end the 911 call, you are returned to the Emergency Callback mode.
2. Flick down the status bar and touch
Emergency Callback Mode
, and then touch
Yes
to exit to
the normal mode.
Emergency Callback Mode
Emergency Callback mode enables the operator to call you back to determine your approximate
location. In Emergency Callback mode, you cannot send and receive messages, or browse Web
pages.
Emergency Callback mode is active for five minutes or is cancelled when you make a non-
emergency call.
Enhanced 911 (E911) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing
E911 emergency location services where available.
When you place an emergency 911 call, the GPS feature of your phone seeks information to
calculate your approximate location. Depending on several variables, including availability and
