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Zte MAX XL, User Manual

The X-Stand MAX XL, an exceptional product designed for maximum stability and durability, comes with an Assembly and Safe Use Manual. This comprehensive manual provides step-by-step instructions for effortless setup and safe usage. Download your free copy now from our website and unleash the full potential of your X-Stand MAX XL.

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Phone Calls and Voicemail 

84 

2.  Tap 

Menu

   > 

Settings

 > 

Accessibility

 > 

TTY mode

. 

3.  Tap 

TTY Full

, 

TTY HCO

, or 

TTY VCO

 to turn TTY mode on. 

 
– or – 
 
Tap 

TTY Off

 to turn TTY mode off.  

 

Your phone’s TTY mode is set. 

Note

: When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the 

headset jack. 

Warning

: 

9-1-1 Emergency Calling

 

It is recommended that TTY users make emergency calls by other means, including Telecommunications 
Relay Services (TRS), analog cellular, and landline communications. Wireless TTY calls to 9-1-1 may be 
corrupted when received by public safety answering points (PSAPs), rendering some communications 
unintelligible. The problem encountered appears related to TTY equipment or software used by PSAPs. 
This matter has been brought to the attention of the FCC, and the wireless industry and the PSAP 
community are currently working to resolve this. 

Hearing Aids 

Your phone supports HAC (Hearing Aid Compatibility) function. When you turn on the hearing aid 
compatibility and use a hearing aid device with a telecoil in it to answer the phone, it will help you hear 
more clearly during the phone call. 

1.  From home, tap 

Phone

 

. 

2.  Tap 

Menu

   > 

Settings

 > 

Accessibility

. 

3.  Check 

Hearing

 

aids

 to turn on HAC. 

  The hearing aid compatibility is turned on. 

Voice over LTE 

You can make voice calls over the 4G LTE network if it is available. 

1.  From home, tap 

Phone

 

. 

2.  Tap 

Menu

   > 

Settings

. 

3.  Tap 

Voice over LTE preferred

 to turn the feature on or off. 

 

Summary of Contents for MAX XL

Page 1: ...User Guide UG template version 16a virgin_zte_N9560_ug_en_030317_d1 ...

Page 2: ...TOC i Table of Contents Getting Started 1 Making Connections 60 Apps and Entertainment 143 Settings 184 Getting Help 237 Index 242 ...

Page 3: ...1 Getting Started The following set of topics will introduce you to your phone help you get set up with service provide an overview of the phone screen and get you started with basic phone operations ...

Page 4: ...tions Descriptions in the User Guide Note that most descriptions in this guide are based on your phone s setup at the time of purchase Unless otherwise noted instructions begin from the phone s home screen which is displayed by pressing Some operation descriptions may be simplified Screenshots and Key Labels Screenshots and other illustrations in this user guide may appear differently on your phon...

Page 5: ...ct to change This user guide uses sample images only Phone Layout The following illustration outlines your phone s primary external features and keys Part Description Microphone Transmits your voice for phone calls or records your voice or ambient sounds for voice recordings and videos The microphone on the top of the phone is useful for canceling ambient noise during a phone call Earpiece Lets yo...

Page 6: ...l Front camera lens Takes pictures and records videos while facing the screen and allows you to video conference Ambient light and proximity sensor Detects how close an object is to the surface of the screen This is typically used to detect when your face is pressed up against the screen such as during a phone call While talking on the phone the sensor detects talk activity and locks the keypad to...

Page 7: ...cal outlet The Home key light illuminates when charging starts and the screen is turned off Fully charging a battery may take up to three hours 4 After charging disconnect the phone from the charger Unplug the AC adapter from the outlet and remove the USB cable from the phone and the AC adapter Charge Using a PC Connection Before using a PC connection to charge your phone ensure that the computer ...

Page 8: ... nano SIM card See instructions included with nano SIM card for handling The nano SIM card is the property of Virgin Mobile The nano SIM card is replaceable at cost in case of loss damage Return the nano SIM card to Virgin Mobile when canceling subscription Returned nano SIM cards are recycled for environmental purposes Note that nano SIM card specifications and performance may change without noti...

Page 9: ...he tray making sure it is properly oriented Then carefully install the tray back Place the nano SIM card with its gold IC chip facing downward SD Card Your phone supports the use of an optional SD card not included to expand its storage capacity It supports cards up to 128 GB Some cards may not operate properly with your phone SD Card Cautions Data Information stored on an SD card can become lost ...

Page 10: ...1 Push the point of the tray eject tool into the hole on the nano SIM SD card slot See Insert nano SIM Card in nano SIM Card 2 Pull out the card tray and place the SD card in the tray making sure it is properly oriented Then carefully install the tray back Place the SD card with its gold IC chip facing downward Insert only SD cards Remove an SD Card Follow these instructions to remove an SD card A...

Page 11: ... 4 Replace the card tray Format an SD Card When you insert an optional SD card for the first time it is recommended that you format it on your phone 1 From home tap Apps Settings 2 Tap Storage 3 Tap the SD card name below Portable storage ...

Page 12: ...ires formatting that erases all data on the card and after that the card will only work in this phone If you move the SD card to another device it needs to be formatted before it can be used CAUTION As part of the internal storage the SD card may have data on it that is necessary for some apps to function normally Therefore do not remove or replace the card randomly Set Up the SD Card as Internal ...

Page 13: ...storage 4 Tap Format as internal and then tap Erase format to confirm 5 The phone will prompt you to move your photos files and other data from the phone storage to the SD card Tap Move now or Move later and tap Next Follow the onscreen instructions to continue ...

Page 14: ... a computer 6 Tap Done Move Data Between Internal Storage and the SD Card While you can choose the save location for data and files when setting up the SD card as internal storage you can also move the files and data between the SD card and the phone any time afterwards 1 From home tap Apps Settings 2 Tap Storage 3 Below Device storage tap Phone or the SD card name If you want to move data and fil...

Page 15: ... Apps Settings 2 Tap Storage 3 Tap the SD card name below Device storage 4 Tap Eject Eject Note Moved data and personal files to the phone storage as instructed above before ejecting the card Otherwise some apps and files may not be accessible or usable until you mount the card again Reformat SD Card as Portable Storage If you no longer want to use your SD card as internal storage you can reformat...

Page 16: ...me below Device storage 4 Tap Format as portable 5 Tap Format The SD card is formatted and mounted to the phone as portable storage Tap Done to finish Turn Your Phone On and Off The instructions below explain how to turn your phone on and off ...

Page 17: ... activated see Activation and Service for more information Turn Your Phone Off 1 Press and hold the Power Lock key to display the device options menu 2 Tap Power off to turn the phone off Your phone will power off Your screen remains blank while your phone is off unless the battery is charging Use the Touchscreen Your phone s touchscreen lets you control actions through a variety of touch gestures...

Page 18: ...horizontally across the screen Drag To drag press and hold your finger with some pressure before you start to move your finger While dragging do not release your finger until you have reached the target position Flick Flicking the screen is similar to swiping except that you need to swipe your finger in light quick strokes This finger gesture is always in a vertical direction such as when flicking...

Page 19: ...he screen orientation to automatically change From home tap Apps Settings Display When device is rotated and select Rotate the contents of the screen Tip You can also access the Auto rotate feature from the notification panel Pull down the status bar with two fingers and tap Portrait or Auto rotate to enable or disable the feature Pinch and Spread Pinch the screen using your thumb and forefinger t...

Page 20: ...5 Follow the activation instructions below and you ll be able to start using your phone Activate Your Phone After setting up your account on virginmobileusa com simply turn your device on Your device is designed to activate automatically If you are swapping from another Virgin Mobile device to a new one be sure to turn off the old device before swapping the serial number MEID Once the MEID swap is...

Page 21: ...nstructions to complete each section For each topic you will have the option to skip it and continue to the next screen Select Wi Fi network If prompted follow the prompts to sign in to an available Wi Fi network For secured Wi Fi networks you will need to enter a password See Wi Fi for more details Set up your N9560 Restore data from another device or set up the phone as new ...

Page 22: ...n Settings See Screen Lock Anything else Add personal or work email accounts or tap Set up later to skip Note You can always add email accounts in Settings 4 Tap Done 5 In the Accelerated Location screen check Location consent to use Qualcomm IZat location feature and tap Next Your phone is now set up for use If you skipped any part of the setup you can access additional options through the Apps s...

Page 23: ...topics offer an overview of your phone s basic operations Home Screen and Applications Apps List Most of your phone s operations originate from the home screen or the apps list 1 From any screen tap Home to display the home screen 2 Tap Apps to display the apps list For information about using the home screen see Home Screen Basics ...

Page 24: ...creen keys and other items to open or activate the assigned function Tap Back to return to the previous screen Recent Applications You can display a list of recently used applications using the Recent Apps key Tap Recent Apps to view a list of recently used applications ...

Page 25: ...phone s settings and options through the Settings menu From home tap Apps Settings or Pull down the status bar and tap Settings For more information see Basic Settings Portrait and Landscape Screen Orientation The default orientation for your phone s screen is portrait vertical but many apps will change to landscape orientation widescreen when you rotate the phone sideways ...

Page 26: ... can also set the rotation option from the main settings menu From home tap Apps Settings Display When device is rotated and select Rotate the contents of the screen or Stay in portrait view Capture Screenshots You can use your phone s power and volume keys to capture screenshots Press and hold the Power Lock key and the Volume Down key at the same time to capture a screenshot of the current scree...

Page 27: ...following table outlines the primary apps that have been preinstalled on your phone App Function Service Amazon Shop millions of digital and physical products in Amazon s catalog and manage your orders from anywhere Amazon Kindle Get access to more than 4 000 000 books and audiobooks including over 1 000 000 Kindle exclusive titles for books you have purchased from Amazon Amazon Music Listen onlin...

Page 28: ...Dolby Audio Configure Dolby Audio sound settings Downloads Check the record of files you have downloaded using apps such as Browser or Chrome Drive Store and share files on Google servers for free after you sign in to your Google Account Duo Make 1 to 1 video calls using Wi Fi or mobile data Email Send and receive emails from your webmail accounts or your corporate email accounts Facebook Keep up ...

Page 29: ...oicemail Photos Manage photos on the phone and your Google Account Play Books Buy and read the electronic version of new bestsellers and classics Play Games Buy and play games from the Google Play Store Share your gaming experience and progress with your friends Play Movies TV Purchase download and watch the latest and your favorite movies and TV shows Play Music Play music on the phone and on you...

Page 30: ...ideo clips from YouTube com or upload your own and share with the world Note Available apps are subject to change Phone Number Follow the instructions below to display your phone s wireless phone number 1 From home tap Apps Settings About phone 2 Tap Status SIM status You will see the number listed under My phone number Silent Vibration Mode Silent vibration mode sets your phone s ringtone operati...

Page 31: ...lume Down key once more Your phone is now in silent mode Note In the volume control window you can tap to adjust notification media and alarm volumes To restore normal sound settings press or hold the Volume Up key Do Not Disturb Mode You can limit sound interruptions with Do not disturb mode which silences unwanted sounds from your phone To turn on Do not disturb mode 1 From home tap Apps Setting...

Page 32: ...airplane mode 1 Press and hold the Power Lock key to display the device options menu 2 Tap Airplane mode Your phone is now in or out of airplane mode In airplane mode you will see the airplane mode icon in the status bar Tip You can also access airplane mode through the quick settings menu Pull down the status bar and tap Airplane mode Enter Text You can type on your phone using one of the availab...

Page 33: ...fers a traditional QWERTY keyboard setup for entering text by tapping keys like on a computer along with enhancements and options that allow you to enter text faster and more accurately such as continuous key input personalized usage dictionaries and more Assign Google Keyboard for Text Entry 1 Tap a text entry field so that a keyboard displays on the screen 2 Slide the status bar down and tap Cha...

Page 34: ...The Google keyboard supports the gesture typing feature You can use this feature to input a word by sliding through the letters To enable and use gesture typing 1 Touch and hold on the Google keyboard and then tap Google Keyboard settings 2 Tap Gesture typing and then tap Enable gesture typing if this feature is turned off 3 Move your finger from letter to letter on the keyboard to trace a word wi...

Page 35: ...cessary to choose more characters The shift key Tap to use uppercase Double tap to lock uppercase This key also changes to indicate the current case you are using for lowercase for uppercase and when locked in uppercase Word prediction Touch and hold or and tap the prediction switch to turn off or on prediction Pre defined texts Tap to enter digits symbols and other texts You can tap the arrow key...

Page 36: ...t or right to choose more letters and symbols If word prediction is enabled just tap the keys once and choose the right word Curve Word Gesture Curve allows you to enter text by moving your finger on the screen from letter to letter to enter each word To enable and use Curve 1 On the TouchPal keyboard tap Settings Smart input and check Curve Word gesture 2 Tap Back to return to the text field Open...

Page 37: ...ve Sentence gesture 2 Tap Back to return to the text field Open the TouchPal keyboard and switch to the full layout Note Wave is only available in the full layout 3 Tap or use Curve to enter the first word As the first word appears on the text field candidate words appear on the keyboard for you to choose from as the following word 4 Drag the correct candidate word to the space key to add the word...

Page 38: ...the user dictionary using predictive text and more To move the insertion point tap where you want to type The cursor blinks in the new position and a tab appears below it Drag the tab to move the cursor To select text touch and hold or double tap the text The nearest word is selected with a tab at both ends of the selection Drag the tabs to change the selection To cancel the selection simply tap t...

Page 39: ...a Google Account If you do not already have a Google Account you can create one online or using your phone Note You can also create and sign into your Google Gmail account through your phone s Setup application Note Although you need a Gmail account to use certain features of your phone such as Google Play you do not need to use Gmail as the default account for your phone Create a Google Account O...

Page 40: ...Google service options 4 Tap Next You are signed in to your Google Account and your phone will synchronize the selected items Note When setting up a new Google Account either on your phone or online you will be prompted to add a phone number This phone number is used to authenticate your account should you ever encounter problems or forget your password It is strongly encouraged for Android users ...

Page 41: ...e variety of free and paid content ranging from productivity apps and games to bestselling books and blockbuster movies and music When you find what you want you can easily download and install it on your phone To access the Google Play store app you must first connect to the Internet using your phone s Wi Fi or mobile data connection and sign in to your Google Account See Browser and Sign In to Y...

Page 42: ...functions or settings of your phone Download and install only apps that you trust 1 From home tap Apps Play Store 2 Browse through the categories Apps games or Movies music books find an item you re interested in and tap the name Browse through featured apps Scroll through the list of featured apps when you open Google Play Search for an app Tap the search field at the top of the Google Play home ...

Page 43: ...irgin Mobile is not responsible for any harm to you or third parties resulting from the use of purchased applications Request a Refund for a Paid App If you are not satisfied with an app you can ask for a refund within 15 minutes of the purchase Your credit card is not charged and the app is uninstalled from your phone If you change your mind you can install the app again but you can t request a r...

Page 44: ...ur apps Set Automatic App Updates 1 From home tap Apps Play Store 2 Tap Menu My apps games 3 Tap the app you want to set for auto update and then tap Menu Auto update The app is set to update automatically whenever an update becomes available Note Automatic updates are unavailable for some apps Uninstall an App You can uninstall any app that you have downloaded and installed from Google Play 1 Fro...

Page 45: ...ormation about Google Play Lock and Unlock Your Screen Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it Turn the Screen Off When Not in Use To quickly turn the screen off press the Power Lock key Pressing the Power Lock key again or receiving an incoming call will turn on your phone screen and show the lock screen To save ba...

Page 46: ...software update is complete It may take time to update your phone s software Signal during update Update your phone where signal reception is good and do not change location during the update process Make sure the battery is adequately charged before beginning an update A weak signal or low battery during an update may cause the update to fail An update failure may disable the phone Other function...

Page 47: ... text message from the string The Message options context menu appears Note You can back up stored text messages by forwarding them to your own phone number Open the messages after you have updated your firmware 4 Tap Forward 5 Tap New message and enter your phone number in the To field 6 Tap Send to your number and tap 7 Tap Send To restore your Google apps following the update 1 From home tap Ap...

Page 48: ... System updates 2 Tap Update Firmware Your phone automatically downloads and installs any available updates You may be required to power your phone off and back on to complete the software upgrade Alternatively you can access system updates through the notification panel 1 Locate the System Update Available icon in notifications 2 Pull down the status bar 3 Tap to open the update screen 4 Follow t...

Page 49: ...y field Update Your Android Operating System This option allows you to update the Android Operating System OS on your phone via an over the air connection 1 From home tap Apps Settings System updates 2 Tap Update ZTE Software 3 Follow the onscreen instructions ...

Page 50: ...phone 1 From home tap Apps Settings System updates Update Profile 2 Follow the onscreen instructions The phone will download and install the profile update and you will see a confirmation when complete Note If your data services or account syncing ever seems to go out unexpectedly use this feature to reconnect with the network Update Your PRL This option allows you to download and update the PRL p...

Page 51: ...ic Operations 49 1 From home tap Apps Settings System updates Update PRL 2 Follow the onscreen instructions The phone will download and install the PRL update and you will see a confirmation when complete ...

Page 52: ...creen Layout Your home screen extends beyond the initial screen Swipe the screen left or right to display additional screens Item Description Status bar The status bar displays icons to notify you of your phone s status on the right side and notifications on the left side Pull down the status bar to display the notification panel Pull down further to reveal the full quick settings menu Widget Widg...

Page 53: ... screen The small circles above the primary shortcuts let you know your current screen position Tip Tap Home to return to the main home screen from any other screen Extended Home Screens In addition to the main home screen your phone features extended home screens to provide more space for adding icons widgets and more Tap Home to display the main home screen and then slide the screen right or lef...

Page 54: ... it left or right to a new position Status Bar and Notification Panel Your phone s status and notifications are available at a glance at the top of the screen Status Bar The status bar at the top of the home screen provides phone and service status information on the right side and notification alerts on the left To view the notification panel or access the quick settings menu pull down the status...

Page 55: ...arms only or priority Do not disturb mode total silence Network full signal Enhanced 4G LTE data service 3G data service Airplane mode Alarm set Battery charging Battery full charge Battery low Wired headset connected Main Notification Icons Icon Notification Missed call New voicemail New email from the Email app ...

Page 56: ...iving data Uploading or sending data Note Additional notification icons may appear All notifications may be accessed through the notification panel Notification Panel Your phone s notifications appear at the left side of the status bar and you can access the full notification panel by pulling down the status bar From there you can check notifications download updates open messaging apps use the qu...

Page 57: ...n panel opens To check notifications tap an item in the list Close the Notification Panel Slide the notification panel up Slide your finger up from the bottom of the notifications or Tap Back to close the notification panel Notification Panel Layout The notification panel gives you access both to notifications and the quick settings menu ...

Page 58: ...ng Widgets and Icons From home touch and hold an item and then drag it to Remove Displaying the Home Screen Menu From home touch and hold an empty space to display the home screen menu Menu options include Wallpapers Widgets Themes and Home and you also have the option to add or remove home screens or change their positions Change the Wallpaper Select and assign your phone s background wallpaper 1...

Page 59: ... use and then tap Done Change the Theme Each theme contains a unique set of icons You can change the theme to the one you like 1 From home touch and hold an empty space and then tap Themes 2 Tap the theme you like The theme is applied Add Shortcuts to the Home Screen You can add shortcuts for quick access to favorite apps from the home screen 1 From home tap Apps The Apps list opens 2 Touch and ho...

Page 60: ...l kinds of widgets including links to a specific contact Internet bookmarks Gmail and email accounts and many others 1 From home touch and hold an empty space and then tap Widgets The Widgets list opens 2 Touch and hold a widget icon The icon will disengage and float with your finger 3 Drag the icon to an empty location on one of the home screens Note If there are less than eight extended home scr...

Page 61: ...To add more app shortcuts to the folder touch and hold a shortcut and drag it on top of the new folder The new shortcut is added to the folder Change Folder Names Once you have added folders you can change the name easily from the folder display 1 From home tap the folder to open it and then tap the folder name 2 Type a new name and then tap or Done ...

Page 62: ...king Connections The following set of topics will cover your phone s ability to help you make connections from phone calls and maintaining contacts to text messages email Internet and international services ...

Page 63: ...tion 1 It may not be possible to make a call properly in a noisy location Solution 2 When calling using Speaker check the call volume Raising the call volume may make calling difficult Problem Sound pops momentarily during a call Solution Are you changing location while calling Sound pops when signal is weak and the phone switches to a different area Emergency Call Cautions Emergency calls are res...

Page 64: ...er digits Smart Dial searches for contacts that match If you see the number you want to dial tap it to place the call immediately without entering the rest of the number 3 Tap to call the number The phone dials the number The call begins when the other party answers 4 To end the call tap The call ends ...

Page 65: ...nlock the screen For more information see Lock and Unlock Your Screen 2 From home tap Phone Keypad 3 Tap As long as you are in an area covered by wireless service the emergency call is placed Enhanced 9 1 1 E 9 1 1 Information This phone features an embedded Global Positioning System GPS chip necessary for utilizing E 9 1 1 emergency location services where available When you place an emergency 9 ...

Page 66: ...hone number of the calling party When you receive a phone call from someone who is not stored in Contacts only the default caller ID icon and phone number appear on the Incoming call screen Note If your phone is turned off all calls automatically go to voicemail Answer an Incoming Call 1 When a call arrives slide down to to answer it The call begins ...

Page 67: ...ail 65 2 To end the call tap The call ends Mute the Ringing Sound To mute the ringer without rejecting the call you can do one of the following Press the Volume keys Press the Power Lock key Tap Home Tap Back Tap Recent Apps ...

Page 68: ...l stop and the call will be sent directly to voicemail Reject a Call and Send a Text Message You can reject an incoming call and automatically send a text message to the caller 1 When a call arrives tap Message reject at the bottom of the screen The ringtone or vibration will stop and you will see a list of preset text messages ...

Page 69: ... which is put on hold When both calls are connected you can tap Swap to switch between the two call or tap Merge to set up a conference call See Call Waiting and Conference Calling Contacts Open the Contacts app and view your contacts list Dialpad Toggle the appearance of the onscreen keypad Show the keypad to enter additional numbers for example an extension or access code For example When you ca...

Page 70: ...ece or Bluetooth to change how the audio is routed Place a Call from Contacts You can place phone calls directly from entries in your Contacts list 1 From home tap Phone to display the phone app 2 Tap Contacts to display the Contacts list The contacts list appears 3 Tap a contact 4 Tap the number you want to call The phone dials the number The call begins when the other party answers 5 To end the ...

Page 71: ...he other party answers For additional options tap the name or number 4 To end the call tap The call ends Voicemail The following topics describe how to set up and use your phone s voicemail and visual voicemail features Voicemail Setup Follow the instructions below to set up voicemail on your phone You should set up your voicemail and personal greeting as soon as your phone is activated Always use...

Page 72: ...ual Voicemail Visual Voicemail gives you a quick and easy way to access your voicemail Now you can find exactly the message you are looking for without having to listen to every voicemail message first This feature periodically goes out to your voicemail and gathers the caller information from all of the current voicemails It then populates a list with the caller name and number along with the len...

Page 73: ... Personalize and follow the system prompts to Create a passcode part of standard voicemail Record your name announcement Record your greeting Important Voicemail Passcode It is strongly recommended that you create a passcode when setting up your voicemail to protect against unauthorized access Without a passcode anyone who has access to your phone is able to access your voicemail messages Review V...

Page 74: ...il You will see the voicemail inbox 2 Tap a message to review it Tip There are several icons at the top of the review screen for calling reply and other options For an explanation of all your options tap Menu Help Messaging Receiving Messages Message Playback ...

Page 75: ... message came from Reply to reply with a message Tap Menu Delete to delete the message Tap Menu Share to share the message Options depend on the applications installed Tap Menu Archive message to archive the current message You can find it in the Archive box Note Not all options are available for all messages Configure Visual Voicemail Settings The Visual Voicemail settings menu lets you access se...

Page 76: ...ng Edit the Display Name via the Voicemail Menu From your Visual Voicemail menu you can quickly change the name or number attached to your voice messages 1 From home tap Apps Voicemail 2 Tap Menu Settings Display Display name 3 Tap the existing identification field and enter a new identifying name or number used to identify you to recipients of your voice messages 4 Tap OK to save your information...

Page 77: ...om support Enable or Disable Wi Fi Calling 1 From home tap Apps Settings Wi Fi Calling 2 Tap the top slider to turn Wi Fi Calling on or off Wi Fi Calling will be turned on or off and the Wi Fi Calling icon will appear or disappear in the status bar Caller ID Blocking Caller ID identifies a caller before you answer the phone by displaying the number of the incoming call If you do not want your numb...

Page 78: ... When you re on a call Call Waiting alerts you to incoming calls by sounding two beeps Your phone s screen informs you that another call is coming in and displays the caller s phone number if it is available To respond to an incoming call while you re on a call Tap Answer This puts the first caller on hold and answers the second call To switch back to the first caller ...

Page 79: ...ting by pressing before placing your call Call Waiting is automatically reactivated once you end the call Conference Calling With conference calling also known as 3 way calling you can talk to two people at the same time 1 Tap Add call in the in call screen Note If you are not seeing the in call screen tap the top of the screen first ...

Page 80: ...r call you and the remaining caller stay connected If you initiated the call and are the first to hang up all callers are disconnected Note Tap Swap to disconnect the second call and return to 2 way calling with the first call Phone App Settings The settings menu of the Phone app lets you configure your voicemail options and a number of other settings for the phone application Phone App Settings O...

Page 81: ...eive calls and text messages over connected Wi Fi network DTMF tones Set the length of Dual Tone Multi Frequency signal tones Voice privacy Use enhanced privacy mode Plus code dialing setting Enable plus code dialing and set international dialing code Dial assist Automatically add the prefix or country code for calls to the U S when you are on a roaming network Call blocking Block calls and messag...

Page 82: ...ntacts list of the Phone app 1 From home tap Phone 2 Tap Menu Settings Display options 3 Tap Sort by and select First name or Last name to change the way contacts are sorted in the list or Tap Name format and select First name first or Last name first to change the way contact names are displayed in the list Sounds and Vibration Settings You can set the default incoming call ringtone and dialpad t...

Page 83: ...2 Tap Menu Settings Speed dial 3 Tap a speed dial key 4 Enter the phone number or tap and select one from the contacts 5 Tap OK Note If you assign a number to an already in use speed dial location the new phone number will automatically replace the previous speed dial assignment Quick Responses Setting This menu allows you to edit the text response that you can quickly send to the caller when you ...

Page 84: ...e Multi Frequency DTMF signal tones 1 From home tap Phone 2 Tap Menu Settings Call settings DTMF tones 3 Tap Long or Normal Voice Privacy Voice privacy allows you to enable enhanced privacy mode 1 From home tap Phone 2 Tap Menu Settings Call settings 3 Check Voice privacy to enable this feature Plus Code Dialing Setting Plus Code Dialing allows the phone to automatically dial the international acc...

Page 85: ... 3 Tap Add a number 4 Enter the phone number or tap and select one from the contacts 5 Tap Block Note To unblock a number tap on its right TTY Mode A TTY teletypewriter also known as a TDD or Text Telephone is a telecommunications device that allows people who are deaf hard of hearing or who have speech or language disabilities to communicate by telephone Your phone is compatible with select TTY d...

Page 86: ...ions unintelligible The problem encountered appears related to TTY equipment or software used by PSAPs This matter has been brought to the attention of the FCC and the wireless industry and the PSAP community are currently working to resolve this Hearing Aids Your phone supports HAC Hearing Aid Compatibility function When you turn on the hearing aid compatibility and use a hearing aid device with ...

Page 87: ...cts may be lost or changed if the battery is removed for a long period or left uncharged Accident or malfunction may also cause loss or change to information It is recommended that you keep a separate copy of contacts and other important information Virgin Mobile is not responsible for any damages from lost or changed contacts Add a Contact You can add contacts from your phone s Phone and Contacts...

Page 88: ... they will not be synced with your Google Account 4 Use the keyboard to enter as much information as you want Tap the picture icon to assign a picture to the contact Name Phone Email More Fields Tap More Fields to include additional information such as address ringtone Notes Website etc Note To select a type label for a phone number email address or postal address such as Mobile Home Work etc tap ...

Page 89: ...to an existing contact tap Add to a contact To add a new contact tap Create new contact For an existing contact tap the contact name and select a number type for the new number For a new contact enter the name and any additional information 4 Tap The contact is added View Contacts View a contact s details by displaying a contact entry 1 From home tap Apps Contacts You will see the Contacts list ...

Page 90: ...ct to view its details The contact s detailed listing appears Contacts Screen Layout The following illustration show s your Contacts app layout and describes the various features Item Description Groups tab Show contact groups ...

Page 91: ...ils Scroll Scroll the contacts list by letter Call Place a call to the contact Add new Add a new contact Search Search contacts More options Get more contacts options Edit a Contact Once you ve added a contact you can add or edit any of the information in the entry assign a caller ID picture customize with a unique ringtone and more 1 From home tap Apps Contacts You will see the Contacts list 2 Ta...

Page 92: ... phone number email address or postal address such as Mobile Home Work etc tap the type below the field Delete a Contact You can delete a contact from the contacts details page 1 From home tap Apps Contacts You will see the Contacts list 2 Tap a contact to view its details The contact s detailed listing appears 3 Tap Menu Delete 4 Tap OK The contact is deleted Tip You can also touch and hold the c...

Page 93: ...nformation and then tap For more information on messaging see Send a Multimedia Message MMS Bluetooth to send the information via Bluetooth See Bluetooth for information on pairing and sending via Bluetooth Email Gmail to send the information as an attachment Address the message add a subject and a message and then tap See Create and Send an Email Message and Create and Send a Gmail Message for de...

Page 94: ...ransfer contacts between different devices Before Importing Contacts from an SD Card You will need to have copied previously backed up contacts information into your phone s internal storage See SD Card for SD card information Import Contacts from Internal Storage or an SD Card 1 From home tap Apps Contacts You will see the Contacts list 2 Tap Menu Import Export You will see the Import export cont...

Page 95: ... Contacts If you are saving contacts to an account that does not automatically back them up via the Cloud you can manually back them up for re import if needed You can back up your contacts to an installed SD card or the phone storage depending on your Save location setting See Storage Settings Back Up Contacts to Your SD Card 1 From home tap Apps Contacts You will see the Contacts list ...

Page 96: ... 94 2 Tap Menu Import Export You will see the Import export contacts menu 3 Tap Export to storage 4 Tap OK to confirm the export The contacts are exported and saved to the installed SD card or the phone storage ...

Page 97: ...vice plan for applicable charges for messaging Send a Text Message Quickly compose and send text messages on your phone 1 From home tap Messenger 2 On the Messenger screen tap Compose 3 Fill in one or more recipients You can Enter the phone number or contact name directly in the To field Tap Send to number or a match from your contacts displayed below the To field to add the number or contact as t...

Page 98: ...or emails directly in the To field Tap Send to number or email address or a match from your contacts displayed below the To field to add the number or contact as the recipient Tip While enter the recipient tap and to switch between the numeric and the full keyboard Tap a contact below the To field to whom you want to send the message Note If you add two or more recipients the message may be sent a...

Page 99: ...message tap Back to automatically save your message as a draft To resume composing the message 1 From home tap Messenger 2 On the Messenger screen the draft messages are marked with Draft below them 3 Tap the conversation that contains the draft to resume editing it 4 When you finish editing the message tap Send New Messages Notification Depending on your notification settings the phone will play ...

Page 100: ...link to a Web page tap the link to open it in the Web browser Note If a message contains a phone number tap the phone number to dial the number or add it to your contacts View a Multimedia Message MMS 1 From home tap Messenger 2 On the Messenger screen tap a conversation to open it 3 Tap the attachment of a multimedia message to open it If the attachment is a vCard contact tap it to view the conta...

Page 101: ... stored contacts you can tap the contact s picture or icon in the Messenger screen to open the contact details Depending on the stored contact information you can place a phone call or send an email message to the contact and more Archive Conversations On the Messenger screen swipe a conversation left or right or While viewing a conversation tap Menu Archive The conversation is archived and no lon...

Page 102: ... the message body and attachments will automatically download to your phone If you clear this check box only the multimedia message header will be retrieved and shown in the conversation Auto download MMS when roaming Automatically retrieve all your messages completely when roaming This may incur significant phone charges Use simple characters Turn on to convert special characters in your SMS mess...

Page 103: ...te and Send a Gmail Message Use your phone to create and send Gmail messages 1 From home tap Apps Gmail If prompted tap Take me to Gmail The Gmail inbox opens 2 In the inbox tap Compose The Gmail composition window opens ...

Page 104: ...e as a Draft Send Later While composing your message tap Menu Save draft The message is saved as a draft for later Delete Mail Being Composed In the mail composition window tap Menu Discard Discard Note To view your draft email messages in the inbox tap Drafts Note To view your sent messages in the inbox tap Sent Check Received Gmail Messages Your phone allows you to access read and reply to all y...

Page 105: ...ons when Reviewing Gmail Messages Replying to Gmail Messages With the Gmail message open tap Reply compose your reply message and tap Send To reply to all tap Options Reply all Forwarding Gmail Messages With the Gmail message open tap Options Forward enter a recipient and an additional message and tap Send Use Gmail Labels Gmail saves all mail in one box but you can add labels that allow you to so...

Page 106: ...eckmark to it and then tap Options Move to 3 Tap a label for the thread The thread is added to the selected label Archive Gmail Threads Remove sent and received Gmail threads so they do not appear in the inbox When replies arrive for archived threads they appear in the inbox again ...

Page 107: ...hived Mute Gmail Threads If registered on a mailing list there will be threads with always continuing conversations For long threads that are not important mute the threads and they will no longer appear in the inbox When mail arrives that includes user s address as a recipient or in Cc mail will again appear in the inbox 1 From home tap Apps Gmail The inbox opens ...

Page 108: ...eep a Gmail conversation thread you can simply delete it from the inbox 1 From home tap Apps Gmail The inbox opens 2 Touch and hold a conversation thread to add a checkmark to it and then tap Delete The thread is deleted Search Gmail Messages If you need to find a specific message or message thread you can search Gmail from the inbox 1 From home tap Apps Gmail The inbox opens ...

Page 109: ...t and tap the search key on the keyboard The search results appear Tap a message or thread from the list to display it Report Spam Gmail You can report spam Gmail messages from your phone s Gmail inbox 1 From home tap Apps Gmail The inbox opens ...

Page 110: ...your Gmail username or phone number and then tap Next 4 Enter your password and then tap Next 5 After your phone connects with the Google servers accept the privacy policy and terms of service and then tap Next You are signed in to your Google Account and you can access both of your Gmail accounts from the Gmail app Note You can also sign up for a new Gmail account from the Settings menu In step 2...

Page 111: ...e email from your webmail or other accounts using POP3 or IMAP or access your Exchange ActiveSync account for your corporate email needs Set Up an Email Account Your phone supports several types of email accounts and allows you to have multiple email accounts set up at one time Before setting up an email account make sure you have the username user ID password server name etc so you can get set up...

Page 112: ...your email account The email account is set up and you will begin receiving email Add an Email Account You can add several types of personal email accounts such as POP3 and IMAP accounts on your phone Add an Email Account from the Email App You can add email accounts directly from the email app even if you have another email account set up 1 From home tap Apps Email The email inbox opens ...

Page 113: ...he account Add an Email Account from the Settings Menu You can also set up email accounts from the Settings Accounts menu 1 From home tap Apps Settings Accounts Add account 2 Tap Personal IMAP or Personal POP3 depending on the type of your account 3 Enter the Email address and Password for the email account and then tap Next If prompted confirm the type of the account you want to add ...

Page 114: ...e account type you want to set up is not in the phone database you will be asked to enter more details You should get all pertinent information for the email account such as incoming and outgoing server settings before you proceed Add an Exchange ActiveSync Account If you synchronize your phone with your Exchange ActiveSync account you can read manage and send email in the same easy way as with a ...

Page 115: ...count Then tap Next 4 Enter an account name and tap Next to complete setup Your corporate email account is set up and you will begin receiving email for the account Create and Send an Email Message Compose and send email using any account you have set up on your phone Increase your productivity by attaching files such as pictures videos or documents to your email messages 1 From home tap Apps Emai...

Page 116: ... contact s you wish to include and then tap Select To add an attachment to the message tap select an attachment type and an attachment 4 Tap Send The email message is sent Open Email Messages You can open and read email messages directly from the email inbox Reading and replying to email on your phone is as simple as on your computer 1 From home tap Apps Email The email inbox opens ...

Page 117: ...ng Email Messages Resetting Mail as Unread Tap and hold a read message in the messages list and then tap Mark as unread Deleting Email Tap and hold a read message in the messages list and then tap Delete Syncing Accounts Manually Sync sent and received email messages manually at any time regardless of the automatic sync settings Switch to the account you want to sync and then drag the message list...

Page 118: ... scroll to the bottom of the menu in the new screen 4 Tap Remove account from this phone 5 Tap OK to confirm The account is deleted from your phone Manage Your Email Inbox Your email inbox provides management options for viewing sorting and deleting your email messages View Your Email Inbox 1 From home tap Apps Email The email inbox opens 2 Tap Menu at the top left of the screen to select a differ...

Page 119: ...ect from the options to sort email messages by date received subject sender read unread attachments or priority Delete an Email Message On the email account inbox swipe the message you want to delete left or right Delete Multiple Email Messages 1 On the email account inbox touch and hold the messages you want to delete 2 Tap Delete Exchange ActiveSync Email Features Set options for your corporate ...

Page 120: ... select a flag option Set flag Complete flag or Clear flag Set Out of Office Status You can set your Out of Office status and auto reply message right from your phone 1 From home tap Apps Email 2 Tap Menu Settings and tap the Exchange ActiveSync account name 3 Tap Out of Office 4 Check Use out of office settings 5 Check Send automatic replies during this time period and set the time range when you...

Page 121: ...Messaging 119 2 Tap the default priority and change the priority for the message You can select High Normal or Low ...

Page 122: ...ing sent received data While in a screen connected by SSL TLS data is encrypted to safely send receive private information credit card numbers corporate secrets etc and provide protection against online threats eavesdropping falsification impersonation etc SSL TLS Cautions When opening a secured page users must decide as their responsibility whether or not to open the page with use of SSL TLS Virg...

Page 123: ... to the Last Page Tap Back Sharing the Web Page URL Tap Menu Share and select an app or service for sharing Searching within a Web Page With a Web page displayed tap Menu Find in page and enter your search text Opening a New Browser Tab With at least one browser tab opened tap Menu New tab Opening a New Incognito Browser Tab Tap Menu New incognito tab Switching Browser Tabs Tap next to the address...

Page 124: ...okmark title URL folder and then tap Save bookmark The Web page is added to bookmarks Bookmark Options Editing Bookmarks From the browser tap Menu Bookmarks tap Menu to the right of a bookmark and select Edit edit the bookmark and then tap Save bookmark Deleting Bookmarks From the browser tap Menu Bookmarks tap to the right of a bookmark and select Delete Delete Create Bookmark Folders From the br...

Page 125: ...ew Browser Tabs Use tabbed browsing to switch between websites quickly and easily 1 From home tap Browser If Browser isn t a primary shortcut from home tap Apps Browser The browser opens 2 After you open a web page tap Menu New tab A new tab appears To switch tabs tap the number in circle next to the address field and then tap one of the available tabs Browser Settings Customize your experience wi...

Page 126: ...ome Browser In addition to the default Browser Web browser your phone supports the Chrome mobile Web browser If you are signed in with a Google Account the Chrome browser will import all your bookmarks and other Web preferences for use on your phone 1 From home tap Apps Chrome Chrome opens 2 Tap the address bar at the top and enter search words for a Google search or a Web address URL The search r...

Page 127: ...s are up to upload pictures and check ins and more with on the go Facebook access Sign in to Your Facebook Account from Account Settings 1 From home tap Apps Settings Accounts Add account 2 Tap Facebook 3 Enter your email phone number and password and tap Log in Your Facebook account is added to your phone Use Facebook Once you ve downloaded the app and signed in you can post and read updates uplo...

Page 128: ...rom Google Play 1 From home tap Apps Play Store 2 Tap the Search field and search for twitter 3 Tap Twitter from the results list 4 Tap Install and then tap Accept The app will be downloaded and installed on your phone 5 When the download has completed tap Open To open the app from the home screen tap Apps Twitter Tweet on Twitter Read Twitter feeds follow your friends and tweet your own updates r...

Page 129: ...edIn from the results list 4 Tap Install and then tap Accept The app will be downloaded and installed on your phone 5 When the download has completed tap Open To open the app from the home screen tap Apps LinkedIn Sign In to Your LinkedIn Account Once you ve downloaded and installed the LinkedIn app sign in to your account 1 From home tap Apps LinkedIn 2 Follow the onscreen prompts to enter your L...

Page 130: ...ned in the following table Method Description Media Device MTP Transfer files between your phone and PC such as pictures videos and music Camera PTP Transfer picture and video files from your phone to PC If the PC cannot recognize your phone you may need to install the driver first Connect your phone to your PC using the supplied USB cable and drag down the status bar to select Install driver A ne...

Page 131: ...for songs and albums and copy files to it from your computer 7 When you are done disconnect your phone from your computer The transferred files are now saved to your phone or SD card Wi Fi Wi Fi provides wireless Internet access over distances of up to 300 feet To use your phone s Wi Fi you need access to a wireless access point or hotspot The availability and range of the Wi Fi signal depends on ...

Page 132: ...acturer for information For password for a public wireless LAN check with user s service provider Entering a password is not required if an access point is not security protected Note The next time your phone connects to a previously accessed secured wireless network you will not be prompted to enter the password again unless you reset your phone to its factory default settings or you instruct the...

Page 133: ...names and security settings of in range Wi Fi networks To disable Wi Fi tap the slider again 4 Tap Menu Advanced or The Advanced Wi Fi or Configure Wi Fi menu appears 5 Configure your Wi Fi settings Your Wi Fi settings changes are saved Disconnect Wi Fi You may wish to disconnect from a connected Wi Fi network without turning Wi Fi off 1 From home tap Apps Settings ...

Page 134: ...t and then tap Forget Wi Fi is disconnected After disconnecting from an access point you may need to re enter the password to reconnect Wi Fi Direct Use Wi Fi Direct to connect directly to other Wi Fi Direct devices simply via Wi Fi without an access point or via the Internet 1 From home tap Apps Settings ...

Page 135: ...fter a certain period the connection request is canceled To stop a connection tap the connected device name and tap OK Wi Fi Hotspot The Wi Fi hotspot feature allows you to turn your phone into a Wi Fi hotspot When this feature is turned on you can share your phone s mobile data services via Wi Fi with other Wi Fi enabled devices The feature works best when used in conjunction with 4G data service...

Page 136: ...wer supply Important Write down the passkey password for this communication shown onscreen Connect to Wi Fi hotspot 1 Enable Wi Fi wireless functionality on your target device laptop media device etc 2 Scan for Wi Fi networks from the device and select your phone hotspot from the network list The default name for your phone hotspot is N9560_xxxxxx You can change the name by tapping Configure Netwo...

Page 137: ...ice For Bluetooth tethering pair your phone with the other device via Bluetooth and set the device to obtain data connection via Bluetooth Bluetooth Bluetooth is a short range communications technology that allows you to connect wirelessly to a number of Bluetooth devices such as headsets and hands free car kits and Bluetooth enabled handhelds computers printers and wireless phones The Bluetooth c...

Page 138: ...ly Hands free calls Call hands free using Bluetooth capable hands free devices and headsets Data exchange Exchange data with Bluetooth devices Enable the Bluetooth Feature Use the settings menu to enable or disable your phone s Bluetooth capabilities Wireless connection to all Bluetooth functions is not guaranteed for the phone The phone may not connect properly depending on the other device Noise...

Page 139: ...the notification panel and then tap or to turn Bluetooth on or off Note Turn off Bluetooth when not in use to conserve battery power or in places where using a wireless phone is prohibited such as aboard an aircraft and in hospitals Pair Bluetooth Devices Search for and pair nearby Bluetooth devices Registered Bluetooth devices can be connected simply Enable the Bluetooth function on the Bluetooth...

Page 140: ...and follow the onscreen instructions to pair with the device The Bluetooth device is paired to your phone Methods to accept a Bluetooth connection differ depending on the devices used Unpairing from a Paired Device 1 From the Bluetooth settings menu tap Settings next to the paired device you wish to unpair 2 Tap Forget The device is unpaired from your phone To make another connection with the devi...

Page 141: ...isplayed below the device s name in the Bluetooth devices section When the device is connected to your phone the Bluetooth connected icon is displayed in the status bar Depending on the type of device you have connected you can then start using the headset or car kit to listen to music or make and receive phone calls Note Due to different specifications and features of other Bluetooth compatible d...

Page 142: ...nformation depending on the device you are sending to Images and videos Calendar events Contacts Audio files In the instructions below Contacts data is being used as an example Sending Contacts Data via Bluetooth 1 From home tap Apps Contacts You will see the Contacts list 2 Tap a contact to send ...

Page 143: ...ving a wide variety of file types with Bluetooth including pictures music tracks and documents such as PDFs 1 When another device attempts to send a file to your phone via Bluetooth you will see a request to accept the file in the status bar 2 Drag the status bar down to display the notifications panel and then tap the Bluetooth share notification 3 Tap Accept The file is sent to your phone When y...

Page 144: ... open a music track it starts playing in a music app you choose For a vCalendar file tap OK and the vCalendar event is imported to your local calendar account For more information on using the Calendar see Calendar For a vCard contact file all contacts in the file will be imported to your phone contacts automatically ...

Page 145: ...143 Apps and Entertainment The following set of topics will explore the features that make your phone so much more than a phone from the camera and productivity apps to music entertainment and more ...

Page 146: ... Self timer Set a time delay before the camera takes a picture after you tap the shutter icon or turns off this feature HDR Turn HDR on or off Flash Select a flash mode for the camera Settings Change camera and camcorder settings See Set Camera Functions Exit Exit the Camera app Filters Select a filter for your picture or video Capture picture Tap the icon to take a picture Captured picture video ...

Page 147: ...udges on lens prevent capturing of clear still images videos Wipe lens with a soft cloth beforehand Avoid Exposure to Direct Sunlight Be careful not to expose lens to direct sunlight for long periods May discolor color filter and affect color of images Flash Warning Do not shine the flash close to eyes Do not look directly at the flash when shining Do not shine the flash at other people s eyes May...

Page 148: ...xposure of the picture drag next to the focus up or down 6 Tap to take the picture The shutter clicks and the picture is captured and saved to your phone or SD card Tap the thumbnail at the corner of the screen and choose what you want to do with the picture you ve just taken Record Videos Record high quality videos using your phone s camcorder Note If you have an SD card installed as portable sto...

Page 149: ...e taken with your phone s camera downloaded or copied onto your storage card or phone memory For pictures that are on your storage card or phone memory you can do basic editing such as rotating and cropping You can also easily assign a picture as your contact picture or wallpaper and share pictures with your friends View Pictures and Videos You can access and view all your stored pictures and vide...

Page 150: ...o in full screen you can zoom in or out the item or start playing the video Zoom In or Out on a Picture or Video Tap the screen twice or pinch the screen to zoom in or out on a picture or video Viewing Videos Use the onscreen controls to play pause fast forward or rewind the video playback If you use the Video Player app more options are available including screenshot video ratio video rotation an...

Page 151: ...the picture you want to rotate 3 Tap Menu and then select either Rotate left or Rotate right The picture is rotated and the file is updated Retouch a Picture 1 From home tap Apps Gallery The Timeline list opens 2 Tap the picture you want to edit 3 Tap and choose Photo Editor The Photo Editor screen appears ...

Page 152: ...social networks such as Facebook Google and Twitter and share videos on YouTube You can also send them to another phone your computer or your Google Account using Bluetooth Wi Fi Direct Photos or Drive Send Pictures or Videos by Email You can send several pictures videos or both in an email or Gmail message They are added as file attachments in your email For more information about using email and...

Page 153: ... a Picture or Video by Multimedia Message Multimedia Messaging MMS lets you send pictures and videos using your phone s messaging app Although you can send several pictures or videos in a multimedia message it may be better to just send one at a time especially if the files are large in size 1 From home tap Apps Gallery The Timeline list opens 2 Touch and hold a thumbnail of the picture or video y...

Page 154: ... Message MMS Send Pictures or Videos Using Bluetooth You can select several pictures videos or both and send them to someone s phone or your computer using Bluetooth 1 From home tap Apps Gallery The Timeline list opens 2 Touch and hold a thumbnail of the picture or video you want to share To select multiple items touch and hold a picture or video to turn on multiple select Tap all the items you wa...

Page 155: ... share your pictures and videos from a variety of apps and social media sites such as Facebook Google Instagram Flickr and more Available apps will vary depending on what you have installed on your phone 1 From home tap Apps Gallery The Timeline list opens 2 Touch and hold a thumbnail of the picture or video you want to share To select multiple items touch and hold a picture or video to turn on mu...

Page 156: ...be You can share your videos by uploading them to YouTube Before you do this you must create a YouTube account or Google Account and sign in to that account on your phone 1 From home tap Apps Gallery The Timeline list opens 2 Touch and hold the thumbnail of the video you want to share To select multiple videos touch and hold a video thumbnail to turn on multiple select Tap all the videos you want ...

Page 157: ...ra settings menu Switch Cameras Your phone lets you use different types of cameras depending on your subject and environment 1 From home tap Camera The camera viewfinder appears 2 Switch to the back camera lens tap Manual to switch to professional mode where you can configure some advanced professional options or tap and select a mode The camera switches mode Set Camera Functions You can configure...

Page 158: ...Camera and Video 156 2 Tap Settings The camera settings menu opens 3 Select your desired settings The settings are applied Settable items differ depending on the camera type in use ...

Page 159: ...t on your phone See Google Account Calendar Operations View Today s Calendar From the Calendar tap The number in the icon changes dynamically with the current date Change Calendar View From the Calendar tap the time at the top left and select Day Week Month or Agenda to change the current view View Next Previous Month Month View From the Calendar swipe the screen left or right View Next Previous W...

Page 160: ...vity 158 1 From home tap Apps Calendar The Calendar app opens 2 Tap Add The add event window opens 3 Enter an event title start date time end date time etc and then tap Save The event is added to your calendar ...

Page 161: ...ne For more information about creating and managing multiple Google Calendars visit the Google website calendar google com If you have synchronized your phone with an Exchange ActiveSync account or Outlook on your computer you can also select these calendars Select your Outlook Account to create an Outlook Calendar event to sync with your computer Select your Exchange ActiveSync Account to create ...

Page 162: ...s tap Delete to delete the event In event details tap Share to send the event through email Bluetooth or upload to your Google Drive In event details tap Menu Copy to create a new event with the same information Sync Calendars You can select which calendars you d like to sync on your phone along with what types of information you want to sync 1 From home tap Apps Calendar The Calendar app opens 2 ...

Page 163: ...nge ActiveSync Calendar If you have set up a Microsoft Exchange ActiveSync account on your phone you can also synchronize Exchange ActiveSync calendar events on your phone Calendar events on your Exchange ActiveSync will also show in Calendar if you chose to synchronize with the Exchange ActiveSync Server 1 From home tap Apps Settings Accounts Exchange ...

Page 164: ...he Google Maps app to determine your location find directions browse local businesses and attractions rate and review places and more Enable Location Services on Your Phone Before using any location based services you must enable your phone s location feature For information about setting your phone s location options see Location Settings View Maps of Specified Places Use Google Maps to locate an...

Page 165: ... Aerial Photos Etc in Maps From the Maps app tap Menu and then tap Traffic Satellite Google Earth etc Check Route to Destination From the Maps app tap select a method of transport car public transit or on foot and then enter your current location and your destination Route candidates appear in a list Tap one to get more information Check Detailed Operation for Maps From the Maps app tap Menu Help ...

Page 166: ...eywords used your current location etc and presents search results in the search screen Google Now also informs users of scheduled events Use Google Voice Search Use your voice to search instead of typing with Google Voice Search 1 From home tap Apps Voice Search The Voice Search window opens 2 Speak your search terms Search results appear Calculator Your phone s convenient built in calculator let...

Page 167: ...rld use a stopwatch and set a timer Check the Time You can check the phone any time on your phone The current time displays in the upper right corner of the status bar Many widgets and lock screens also display the time and provide options for how time is displayed Set the Date and Time Your phone automatically receives the current date time and time zone from the wireless network You can set by h...

Page 168: ...urn off the switch next to Automatic date time and Automatic time zone and then set the date time and time zone as desired The date time and time zone will reflect your new settings Set Alarms Set multiple alarms using your phone s Clock app 1 From home tap Apps Clock ...

Page 169: ...y just tap the switch next to the alarm Note Tap in the Alarm tab to adjust general alarm settings Phone at Alarm Time At the set alarm time the phone sounds the alarm and or vibrates Stopping an alarm When the alarm sounds drag to the right to dismiss it Additional Clock Features Your phone s clock app provides additional useful features including world clock stopwatch and timer functions All fea...

Page 170: ...t the top to find the city 3 Repeat to add multiple cities Stopwatch The stopwatch lets you time events down to the hundredth of a second 1 From the clock app tap Stopwatch 2 Tap Start to begin timing 3 Tap Record to record lap time and total time Note The stopwatch can record 100 laps at a time 4 Tap Pause to pause timing If you want to reset the stopwatch to zero tap Reset Timer The timer provid...

Page 171: ...card 1 From home tap Apps File Manager 2 Find the file you need by category in the Category tab or tap Local to browse folders and files on the phone s internal storage or the SD card Tap folders and files to access stored items Touch and hold an item to access option icons such as Copy Move Share Delete and more To copy or move an item navigate to a new location and tap Paste Tap New folder to cr...

Page 172: ...play via streaming or download For more information about Google Play Music visit play google com about music Note For information about loading music onto your phone see Transfer Files between Your Phone and a Computer Play Music with Google Play Use the Google Play Music app to listen to all your music on your phone 1 From home tap Apps Play Music The Play Music app opens 2 Tap a recommendation ...

Page 173: ...ose the player screen and return to the music library Album image Displays the album artwork if available Swipe left or right to switch to the next or previous song in the current playlist Play pause Tap to resume or pause the player Repeat Tap to switch repeat modes You can repeat the current song the current playlist or turn off repeat Thumbs up Rate the song by giving it a thumbs up Previous so...

Page 174: ...ap to turn on or off shuffle Current playlist Tap to display the current music list queue Options Tap to access more player options Create Playlists in Google Play Music Organize music into playlists to fit every occasion 1 From home tap Apps Play Music The Play Music app opens 2 Tap Menu Music library to view all the music or playlists ...

Page 175: ...ong or album 6 Tap Menu next to an item and then tap Add to playlist playlist name The song or album is added to the playlist Repeat to add more items to the playlist Adding Currently Playing Music to a Playlist From the player view tap Menu Add to playlist playlist name The music is added to the playlist Music Player Your phone s built in music player app lets you listen to and organize music fil...

Page 176: ...n stored in the files 2 Tap All songs Playlists Favorites Artists Albums or Folders to browse your music You can also tap a song in the Recently played list to select songs you recently played 3 Tap a song to start playing in the music player Note Adjust the volume with the Volume keys The Playback Screen When you tap a song in the music library the music player immediately starts to play it and i...

Page 177: ... songs or pause and resume playback Drag the progress bar to jump to any part of the track Repeat Toggle repeat mode no repeat repeat the current track or repeat the current playlist Add to favorites Add the track to the Favorites playlist Tap again to remove the track from the list Manage Dolby Audio settings Select Dolby Audio profiles or configure detailed options to get better audio quality fo...

Page 178: ... file you want to put in a playlist Tap Menu next to the song to open a list of options 3 Tap Add to playlist New playlist 4 Enter the playlist name and tap Save Manage Playlists You can rename or delete your music playlists 1 From home tap Apps Music The music library opens Your music files are cataloged according to the information stored in the files ...

Page 179: ...iew all music playlists 3 Tap Menu next to the playlist you want to manipulate to open the options menu 4 Tap Rename or Delete Manage Songs in a Playlist You can add more songs to a playlist or remove some tracks from a playlist 1 From home tap Apps Music ...

Page 180: ...ng you want to remove and select Remove Set a Song as Ringtone You can set a song or audio file as your default phone ringtone or notification ringtone This will not change the ringtone you have assigned individually to specific contacts see Add a Contact and Edit a Contact 1 From home tap Apps Music The music library opens Your music files are cataloged according to the information stored in the ...

Page 181: ... 4 Tap Phone Ringtone or Notification Ringtone Tip You can also set a song as the default ringtone in the playback screen Just tap Menu Set as ringtone Phone Ringtone or Notification Ringtone Sound Recorder You can use Sound Recorder to record voice memos ...

Page 182: ...o 1 From home tap Apps Sound Recorder 2 Tap to start recording Note Before recording you can tap to turn off or on high quality recording During recording you can tap to pause or continue the recording 3 Tap to stop the recording The memo is automatically saved ...

Page 183: ...ollowing settings Tap to turn on or off the feature Tap Movie Music Game or Voice to switch preset Dolby Audio settings Double tap Movie Music Game or Voice to configure detailed options such as Graphic Equalizer Surround Virtualizer Dialogue Enhancer and Volume Leveler Double tap Custom 1 or Custom 2 to configure your own Dolby Audio setting Tap either to use it Note Some options only work when a...

Page 184: ...onscreen instructions to continue 2 Search through the YouTube channels and tap a video you want to see The video plays on your phone screen Tap the screen to pause or resume play while watching Post a Video to YouTube You can post videos to your YouTube account from your phone Before posting you must set up a YouTube account and sign in to it on your phone ...

Page 185: ...m home tap Apps YouTube The YouTube app launches 2 Tap Account Uploads The Open from menu appears 3 Select a video to upload Enter a title description and tags and select a privacy setting 4 Tap The video is uploaded to your YouTube channel ...

Page 186: ...184 Settings The following set of topics will cover your phone s settings menus and options For an overview of the settings menu see Basic Settings ...

Page 187: ...rks Set mobile network functions Wi Fi hotspot Share your mobile data service by turning your phone into a Wi Fi hotspot Data usage Check your phone s data usage More Manage airplane mode VPN Bluetooth tethering or reset all network settings Display Set wallpaper brightness etc Notifications Manage the notification settings for each application Sound Set ringtone volume vibration etc Apps Manage i...

Page 188: ...tions Language input Set system language and input keyboard voice mouse trackpad options Navigation key Switch the positions of the Back key and the Recent Apps key Backup reset Back up your phone s data and settings and reset the phone to the original factory settings Date time Set date time time zone and time format Accessibility Enable and manage accessibility related applications Printing Conf...

Page 189: ... the Settings screen you can see setting suggestions Tap to check or customize the recommended settings You can also swipe right from the left edge of most setting screens to access the main settings quickly without going back to the main settings screen by screen Wi Fi Settings Menu The Wi Fi settings menu lets you turn Wi Fi on or off set up and connect to available Wi Fi networks and configure ...

Page 190: ...n the router WEP WPA KEY etc Contact the router manufacturer for information For password for a public wireless LAN check with user s service provider Entering a password is not required if an access point is not security protected Advanced Wi Fi Settings The advanced Wi Fi settings let you set up and manage wireless access points Install Certificates for Secured Wi Fi Networks From Wi Fi settings...

Page 191: ...Automatic Connection to Passpoint certified Wi Fi Access Points From Wi Fi settings tap Menu Advanced and tap the Passpoint slider Enable Notification when Open Networks Are Available From Wi Fi settings tap and tap the Network notification slider The setting is available when Wi Fi is turned on Tap Network notification to turn the option on or off Set Timing for Pausing a Connection From Wi Fi se...

Page 192: ...ar when Wi Fi Calling is active and you are currently connected to a Wi Fi network Tip For more information about Wi Fi Calling visit this FAQ link at sprint com support Bluetooth Settings Your phone s Bluetooth capabilities let you use wireless headsets send and receive pictures and files and more For details on your phone s Bluetooth usage see Bluetooth 1 From home tap Apps Settings ...

Page 193: ... name in Available devices and follow the onscreen instructions Depending on the device you may be required to enter or accept a passkey If the target device does not appear tap Menu Refresh to search again This setting is available when Bluetooth is enabled Change the Name of a Paired Device From Bluetooth settings tap Settings next to a paired device name tap the current name enter a new name an...

Page 194: ...able when the paired device is providing a service Search for Other Devices From Bluetooth settings tap Menu Refresh This setting is available when Bluetooth is enabled Check Files Received via Bluetooth Transfer From Bluetooth settings tap Menu Show received files and follow the onscreen instructions Mobile Network Settings The Mobile networks options let you enable your phone s mobile data acces...

Page 195: ...ppear unresponsive when in fact it is functioning properly Allow your phone some time to process your data usage request Switch Network Mode 1 From home tap Apps Settings Mobile networks Preferred network type 2 Tap Automatic LTE CDMA CDMA or GSM UMTS Wi Fi Hotspot Settings Use the settings menu to configure your hotspot settings which allow you to share your phone s data service with multiple Wi ...

Page 196: ...figure Security select a security settings option and then tap Save Set Hotspot Password From the Wi Fi hotspot window tap Configure Password enter a password and then tap Save Hide Hotspot from Searches From the Wi Fi hotspot window tap Configure uncheck the Broadcast network name SSID checkbox and then tap Save Set Allowed Devices To select which devices are allowed to connect to the Wi Fi hotsp...

Page 197: ... data usage window opens Data Usage Settings Operations Check Total Mobile Data Usage in the Current Billing Cycle In the Data usage window the mobile data usage in the current cycle is displayed directly in the Usage section Restrict Data Access From the Data usage window tap Data saver and slide the switch to turn this feature on Data saver can prevent some apps from using data in the background...

Page 198: ...ap Set This setting is available when mobile data is enabled In addition you can data warning and data limit Check Wi Fi Data Usage From the Data usage window tap Wi Fi data usage Restrict Background Data Usage on Metered Wi Fi Networks From the Data usage window tap Network restrictions and tap the slider next to the metered network More Settings The more settings menu provides access to addition...

Page 199: ...en you are on an airplane or in any other area where making or receiving calls or data is prohibited When you set your phone to Airplane mode it cannot send or receive any calls or access online information To quickly turn Airplane mode on or off Press and hold the Power Lock key and then tap Airplane mode When in airplane mode the status bar will display To turn Airplane mode on or off in Setting...

Page 200: ...nnection via Bluetooth 3 From home tap Apps Settings More 4 Tap Bluetooth tethering to turn it on Virtual Private Networks VPN From your phone you can add set up and manage virtual private networks VPNs that allow you to connect and access resources inside a secured local network such as your corporate network Prepare Your Phone for VPN Connection Depending on the type of VPN you are using at work...

Page 201: ...dential storage before setting up a VPN 1 From home tap Apps Settings 2 Tap Security Install from SD card 3 Select the certificate file you need to install Only certificates that you have not installed are displayed 4 If prompted enter the certificate password and tap OK 5 Enter a name for the certificate and tap OK Note If you have not set a PIN or password for your phone you are prompted to set ...

Page 202: ...indow 1 From home tap Apps Settings 2 Tap More VPN The VPN settings window appears Connect to a VPN 1 From the VPN settings window tap the VPN that you want to connect to 2 When prompted enter your login credentials and then tap Connect You will connect to the selected VPN When you are connected a VPN connected icon appears in the status bar 3 Open the Web browser to access resources such as intra...

Page 203: ...tooth and mobile data settings All network settings previously saved are deleted such as saved Wi Fi networks and passwords paired Bluetooth devices network preference and more 1 From home tap Apps Settings 2 Tap More Network settings reset Reset settings Reset settings If you have set a screen lock pattern PIN or password you need to draw the pattern or enter the PIN password first All network se...

Page 204: ...Sleep Set a screen timeout duration Note Longer durations discharge the battery more quickly Press power button twice for camera Quickly open the Camera app by pressing the Power Lock key twice even when the screen is locked Screen saver Manage the screensaver of colors or photos Ambient display Wake the screen when new notifications arrive Font size Set font size for display Display size Make ite...

Page 205: ...en you detect any error during use Navigation key light duration Control the back light duration of Home Back and Recent Apps Access Display Settings 1 From home tap Apps Settings 2 Tap Display 3 Set your display options Your display settings are saved and applied Notifications Settings The Notifications menu lets you manage the notification settings for each application Access Notifications Setti...

Page 206: ...saved and applied Manage Notifications Settings for An Application 1 From home tap Apps Settings 2 Tap Notifications 3 Tap an application to access its notification preferences The following options may be available Block all Never show notifications from this app Show silently Show notifications but without sound vibration or peeking into the current screen Override Do Not Disturb Let notificatio...

Page 207: ...tion mode of notification Do not disturb Set silence and interruption rules See Do Not Disturb Mode Phone ringtone Set your phone s default ringtone Default notification ringtone Set the default tone for phone notifications Default alarm ringtone Set the default tone for alarms Emergency broadcasts Manage cell broadcast settings Vibrate pattern Set the pattern of vibration when vibration is enable...

Page 208: ...ptions that may include the following Apps Setting Description Force stop Stop the application Uninstall Uninstall the application Disable Enable Disable or enable the application Storage Check the storage information and clear app data or cache Data usage Check how much data has been used by the app during the time cycle restrict background data for the app or allow unrestricted data access when ...

Page 209: ...efaults Battery Check the battery use details of the app since last full charge Memory Check how much memory has been used by the app Draw over other apps Allow or forbid the app to display on top of other apps you re using Modify system settings Allow or forbid the app to modify system settings Access Applications Settings 1 From home tap Apps Settings 2 Tap Apps 3 Tap an app to configure its opt...

Page 210: ...h as the phone storage and manage their spaces and use Portable storage View the available portable storages such as an SD card and manage their spaces and use Access Storage Settings 1 From home tap Apps Settings 2 Tap Storage 3 Tap an item and configure the settings you need Battery Settings Monitor your phone s battery usage through this settings menu View which functions are consuming your bat...

Page 211: ... Settings 2 Tap Battery 3 Tap items to view details Check your battery condition and access additional options Memory Setting Monitor the average memory use and performance of your phone To access memory setting 1 From home tap Apps Settings ...

Page 212: ...at time To check the memory use breakdown by apps tap Memory used by apps Users Settings The Users settings allow you share your phone with others by creating up to three additional user accounts Each user has their own storage space wallpaper screen lock and so on 1 From home tap Apps Settings ...

Page 213: ...ow the prompts on the screen Note You can add new users from the notification panel when the screen is locked Switch on Add users to turn on this feature Delete a User In the User screen tap next to the user and select Remove user Delete Note A Guest account is available by default in case anyone needs to use your phone temporarily This user account cannot be deleted ...

Page 214: ...users in the quick settings menu Pull down the status bar to display the notifications panel Swipe down again and tap the user icon at the top to select users Call Settings The Call settings allow you manage call related options including Voicemail Wi Fi calling DTMF tones Voice privacy Plus code dialing and Dial assist 1 From home tap Apps Settings 2 Tap Call settings 3 Tap an item to manage your...

Page 215: ...3 Access Connect to PC Settings 1 From home tap Apps Settings Connect to PC 2 Tap one USB connection type Note Uncheck Don t ask me again to be prompted to select a connection type each time you connect the phone to a PC ...

Page 216: ...er Location Settings Overview Your Location settings menu allows you to configure the following options Location Setting Description Mode Select a locating method High accuracy Battery saving or Device only Location services Manage installed location services such as Qualcomm IZat hardware accelerated location and Google Location History Recent location requests Check the applications that recentl...

Page 217: ...ocation 3 Configure the desired settings Your location settings are applied and saved Security Settings The Security settings menus let you set screen lock options password visibility administrator settings credential storage options and other advanced options Security Settings Overview The following table outlines the settings available through the Security settings menu Security Setting Descript...

Page 218: ...M card lock or manage the PIN Make passwords visible Toggle to show or hide passwords when entering form data Device administrators View or turn off device administrators Unknown sources Allow or deny installation of apps from sources other than the Google Play store app Storage type Check the credential storage type Trusted credentials Display trusted CA certificates User credentials View and mod...

Page 219: ...e by creating a screen lock When enabled you have to draw the correct unlock pattern on the screen enter the correct PIN or enter the correct password to unlock the phone s control keys buttons and touchscreen In order from least secure to most secure the available screen lock options are None Long press Pattern PIN Password Important To protect your phone and data from unauthorized access it is r...

Page 220: ...n lock menu tap Long press to save the setting The screen lock is set Use a Screen Unlock Pattern 1 From the Screen lock menu tap Pattern 2 Choose whether you want to further protect your phone with the screen lock before it starts up 3 Draw the screen unlock pattern by connecting at least four dots in a vertical horizontal or diagonal direction Lift your finger from the screen when finished ...

Page 221: ...how notifications on the lock screen and then tap Done The screen lock is set If you fail to draw the correct unlock pattern on the screen after five attempts you will be prompted to wait for 30 seconds before you can try again Note Tap in the Security settings screen and turn off the Make pattern visible switch if you do not want the unlock pattern to display on the screen when you unlock it ...

Page 222: ... re enter your password and tap OK to save the setting The screen lock is set If you fail to enter the correct password after five attempts you will be prompted to wait for 30 seconds before you can try again Important To protect your phone and data from unauthorized access it is recommended that you use the screen unlock password highest security It is also recommended that you frequently change ...

Page 223: ...erprints are erased Register a Fingerprint Before using your fingerprint for unlocking the phone or opening designated apps you need to register at least one fingerprint 1 From home tap Apps Settings Security The Security settings menu opens 2 Tap Fingerprint If you have set a pattern PIN or password as the screen lock follow the screen prompt to input it If you have not set a pattern PIN or passw...

Page 224: ...it with a registered fingerprint Quick open app When the screen lock Pattern PIN or Password is enabled you can unlock the phone and open different apps with different registered fingerprints Take photo Press the fingerprint sensor with any finger registered or not to take a photo when the Camera app is opened Answer call Press the fingerprint sensor with any finger registered or not to answer inc...

Page 225: ... by setting synchronization notification and other options 1 From home tap Apps Settings Accounts 2 Tap an account type 3 Tap an account in the category The account settings menu appears 4 Select your account settings The account options are updated Languages Input Settings Your phone s languages input settings let you select a language for the phone s menus and keyboards select and configure keyb...

Page 226: ... errors when entering text Personal dictionary Add words to a personal phone dictionary to improve word suggestion and spell check when entering text Virtual keyboard Access settings for onscreen virtual keyboards and enable disable installed input methods Physical keyboard Access settings for physical keyboard assistance Text to speech output Set text to speech options Pointer speed Set the speed...

Page 227: ...From the Languages input settings menu tap Virtual keyboard Manage keyboards and toggle the Google voice typing option on or off Set Google Keyboard Options From the Languages input settings menu tap Virtual keyboard Google Keyboard and configure your keyboard options Set Options for Text to Speech Output From the Languages input settings menu tap Text to speech output tap a settings option and fo...

Page 228: ...age including Your Google Account All other email and social networking accounts System and application data and settings Downloaded applications Backup and Reset Overview The following options are available in the Back up and reset menu Backup and Reset Option Description Back up my data Enable backup for application data Wi Fi passwords and other settings to Google servers Backup account Select ...

Page 229: ...om home tap Apps Settings 2 Tap Backup reset The Backup reset menu opens 3 Set options The backup and reset settings are applied and saved If you re performing a Factory data reset follow the prompts to confirm the data removal The phone will erase all data and reboot Factory Data Reset Tip Before performing a factory data reset on your phone you may want to unmount an installed SD memory card to ...

Page 230: ...se everything Your phone will power down and reset itself which may take up to 10 minutes Once the phone has reset it will run through the Hands Free Activation and update processes again When finished you will see the Welcome screen and Setup application See Complete the Setup Screens to start over ...

Page 231: ...time options may be configured Date and Time Option Description Automatic date time Set the date and time automatically via the connected mobile network Automatic time zone Set the time zone automatically via the connected mobile network Set date Set the date manually only available when Automatic date time option is disabled Set time Set the time manually only available when Automatic date time o...

Page 232: ...d Accessibility Option Description TalkBack Set the TalkBack service to help blind or low vision users access the phone Switch Access Set Switch Access to allow you to control the phone using configurable key combinations Gadget Guardian Protect your device and personal information by enabling safe browsing Captions Set the language text size and style for the captions Magnification gesture Set wh...

Page 233: ...audio Combine channels when playing audio Accessibility shortcut When this feature is enabled you can quickly enable accessibility features following the steps prompted on the Accessibility shortcut screen Text to speech output Set text to speech options Touch hold delay Adjust the delay required for the phone to notice your touch hold gesture for example when you want to move an app to the home s...

Page 234: ...u connect your printer to your Google Account depends on the type of your printer For traditional printers follow the steps below 1 Connect the printer to your computer and install necessary software so that the printer is ready for printing 2 Open the Chrome Web browser on the computer and go to the Settings page 3 Click Add printers and follow the prompts to add the printer to your Google Accoun...

Page 235: ...e this function or add a printer registered to your Google Account 1 Open a file on the phone and select the option for print For example open an image with the Gallery app and tap Menu Print 2 Select a printer you have added to the phone or tap All printers to add a printer right away 3 Configure other print job options such as number of copies color and paper size ...

Page 236: ...our PRL preferred roaming list your user profile your Android software and your phone firmware 1 From home tap Apps Settings 2 Tap System updates and select an option and follow the prompts to complete the update For complete system update information see Update Your Phone About Phone The about phone menu lets you access important phone and legal information About Phone Overview The following Abou...

Page 237: ... Check open source license information Google legal document warranty etc 4G settings Check the 4G LTE network provider and your IP address Model number Check the phone s model number Android version Check the Android version number Android security patch level Check the Android security patch level Baseband version Check the phone s baseband version Kernel version Check the phone s kernel version...

Page 238: ...System Settings 236 2 Tap About phone 3 Select or view available options Your phone information is displayed ...

Page 239: ...237 Getting Help The following set of topics will cover troubleshooting tips phone specifications and how to contact Virgin Mobile and manage your wireless service ...

Page 240: ...pp To turn the phone on in Safe mode Press and hold the Power Lock key touch and hold Power off read the disclaimer for safe mode and then tap OK After turning the phone on in Safe mode Safe Mode appears at lower left After restarting in Safe mode your phone can be powered on as usual Before turning the phone on in Safe mode it is recommended that you back up important data By powering the phone o...

Page 241: ...alled Problem Cannot unlock screen Solution Power the phone on again If you are unable to turn the phone off press and hold the Power Lock key for about 10 seconds to restart the phone Data that was being edited is erased after the phone is powered on again Specifications The following tables list your phone s and battery s specifications Phone Specifications Item Description Weight Approx 203 1 g...

Page 242: ...nt app From home tap Apps My Account From Your Computer Log in with your phone number and account PIN at virginmobileusa com Top Up Your Account Sign up for Auto Pay to keep your service working month after month Or you can buy Top Up cards at thousands of retailers and add money to your account from your phone or by logging in at virginmobileusa com Auto Pay Auto Pay is the easiest way to keep yo...

Page 243: ... are trademarks of the ZTE Corporation Google and Android are trademarks of Google Inc The Bluetooth trademark and logos are owned by the Bluetooth SIG Inc and any use of such trademarks by ZTE Corporation is under license microSDXC logo is a trademark of SD 3C LLC Qualcomm Snapdragon processors are products of Qualcomm Technologies Inc Qualcomm and Snapdragon are trademarks of Qualcomm Incorporat...

Page 244: ...Sync calendar 161 View events 159 Call Log Make call from 69 Call Waiting 76 Caller ID 75 Camera 144 Record video 146 Settings 155 Take a picture 145 Viewfinder 144 Car Kit Connect 139 Charger Port 4 Chrome 124 Clock Alarm 166 Stopwatch 168 Timer 168 World Clock 168 Conference Calling 77 Contacts 85 Add contact 85 Delete 90 Edit 89 Import 92 Make call from 68 Save a phone number 87 Share 91 View 8...

Page 245: ...0 Google Search 163 Google Voice Typing 35 Google Share pictures 153 GPS Satellites 214 Headset Connect 139 Headset Jack 4 Home Screen 50 Add Folders 58 Add Shortcuts 57 Add Widgets 58 Customize 56 Extended 51 Hotspot 133 Settings 193 Import Contacts 92 Incoming Call Answer 64 Reject 66 Input Settings 223 Instagram Share pictures 153 Keyboard Google keyboard 31 Touchscreen 30 Language Settings 223...

Page 246: ...en Unlock PIN 220 Search Google 163 Secure Credential Storage 199 Security Settings 215 Settings Overview 185 Setup Screens 18 Share Contacts 91 Slide 16 Sound Settings 205 Speaker 4 Spread 17 Status Bar 52 Status Icons 52 Stopwatch 168 Storage Settings 207 Swipe 16 Synchronize Exchange ActiveSync 118 Tap 15 Tethering 135 Text Editing 36 Text Entry 30 Text Messaging Conversations 98 Draft messages...

Page 247: ...nnect or disconnect 200 Prepare for connection 198 Secure credential storage 199 Wallpaper 56 Web Launch connection 120 Widgets 58 Wi Fi 129 Settings 187 Turn on and connect 129 Wi Fi Calling 74 Settings 189 Wi Fi Hotspot 133 World Clock 168 YouTube 181 Share videos 154 Zoom 17 ...

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