For Assistance
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For Assistance
The following topics address areas of support for your phone, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Problem
: Phone freezes/operation is unstable.
Solution
: Turn the phone on again. If you are unable to turn the phone off, press and hold the
Power/Lock
key for about 10 seconds to restart the phone. Data that was being edited is erased
after your phone is powered on again.
Problem
: Operation is unstable after a new application was installed.
Solution
: The newly installed application may be the cause. Uninstall the application in Safe mode.
See
Uninstall an App
. To turn the phone on in Safe mode:
Press and hold the
Power/Lock
key > touch and hold
Power off
, read the disclaimer for safe
mode, and then tap
OK
.
•
After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
•
After restarting in Safe mode, your phone can be powered on as usual.
•
Before turning the phone on in Safe mode, it is recommended that you back up important
data.
•
By powering the phone on in Safe mode, added widgets may not be displayed correctly.
Problem
: Cannot use phone, mail, or Internet.
Solution 1
: Check whether you are where signal is weak or out of service area.
Solution 2
: Power the phone on again.
Solution 3
: Is the phone in Airplane mode? To check that Airplane mode is canceled:
From home, tap
Apps
>
Settings
>
More
and tap the
Airplane mode
slider.
Solution 4
: Is data communication disabled? To check that data communication is enabled:
From home, tap
Apps
>
Settings
>
Mobile networks
and tap
the
Data Enabled
slider.
Solution 5
: Is a disabled access point set? To reset to initial settings:
