Phone Calls and Voicemail
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Troubleshooting
Problem
: Call does not connect.
Solution 1
: Was the number dialed using the area code? If not, try dialing using the full 10-digit
number including the area code.
Solution 2
: Are you in an area with poor wireless coverage? Try calling again from another area.
Call Emergency Numbers
You can place calls to 9-1-
1 even if the phone’s screen is locked or your account is restricted.
To call the 9-1-1 emergency number when t
he phone’s screen is locked with a screen lock:
1. From the lock screen, touch and hold the screen to display the screen where you need to draw a
pattern or enter a PIN or password to unlock.
2. Touch and hold
Emergency Call (ICE)
.
3. Tap
next to 911.
As long as you are in an area covered by wireless service, the emergency call is placed.
To call the 9-1-1 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see
Lock and Unlock Your Screen
.
2. From home, tap
Phone
>
Keypad
.
3. Tap
.
As long as you are in an area covered by wireless service, the emergency call is placed.
Enhanced 9-1-1 (E 9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1
emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate
your approximate location. Depending on several variables, including availability and access to satellite
signals, it may take up to 30 seconds or more to determine and report your approximate location.
Important:
Always report your location to the 9-1-1 operator when placing an emergency call. Some
designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be
equipped to receive GPS location information from your phone.
Answer Phone Calls
The following information lets you know how to answer incoming calls, mute the ringer on incoming calls,
reject incoming calls, and more.
