Xerox WORKCENTRE 7425, User Manual

Page: 235 / 266

Fax Problems
WorkCentre 7425/7428/7435
User Guide
235
Problems Sending Faxes
Symptom Cause Solution
The document is not scanned. The document is too thick, too
thin, or too small. Use the document glass to send
the fax.
The document is scanned at an
angle. The document guides are not
adjusted to the width of the
document. Slide the document guides to fit
the width of the document.
The fax received by the recipient is
blurry. The document is incorrectly
positioned. Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too
faint. Adjust the fax resolution.
There may be a problem with the
telephone connection. Check the telephone line, then try
sending the fax again.
There may be a problem with the
caller’s fax machine. Make a copy to check that your
printer is operating correctly, then,
if the copy was printed correctly,
have the recipient check the
condition of their fax machine.
The fax received by the recipient is
blank. The document was sent with the
front side facing down (when the
document feeder is used). Load the document to be faxed
facing up.
Transmission is not possible. The transmission procedure may
have been performed incorrectly. Check the transmission procedure,
then try sending the fax again.
The fax number may be wrong. Check the fax number.
The speed dial may be incorrectly
programmed. Check that the keys were correctly
programmed.
The telephone line may be
incorrectly connected. Check the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with the
recipient’s fax machine. Contact the recipient.