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Troubleshooting

WorkCentre 7425/7428/7435
User Guide

216

2. Carefully remove the paper by pulling it in the direction shown.

3. Return exit cover 5 to its original position.

Paper Jams at 4a in the Finisher (with Booklet Maker)

1. Open the front door of the finisher.

2. Using the green handle, pull out unit 4 until it stops.

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wc74xx-043

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Summary of Contents for WORKCENTRE 7425

Page 1: ......

Page 2: ...OS and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other co...

Page 3: ...Front Left View 21 Rear Left View 22 Document Feeders 23 Internal Components 24 Telephone Connections 24 Professional Finisher optional 25 Office Finisher LX optional 26 Integrated Finisher optional 2...

Page 4: ...ay 5 Bypass 52 Loading Envelopes in Tray 5 Bypass 53 Configuring the Envelope Tray 54 Loading Envelopes in the Envelope Tray 55 Loading Paper in the High Capacity Feeder 55 Loading Paper in the Tandem...

Page 5: ...ions 90 Basic Settings 90 Image Quality Adjustments 94 Layout Adjustments 97 Output Format Adjustments 100 Advanced Copying 105 6 Faxing Fax Overview 112 Enabling and Configuring Fax Services 112 Send...

Page 6: ...ing Images From a Folder 145 Deleting Image Files From a Folder 145 Setting Scan Options 147 Advanced Scanning Options 147 8 Maintenance Maintenance and Cleaning 152 General Precautions 152 Locating t...

Page 7: ...195 Clearing Paper Jams 196 Clearing Paper Jams in Tray 1 Tray 2 Tray 3 or Tray 4 196 Clearing Paper Jams in Tray 5 Bypass 197 Clearing Jams in Top Left Cover A 198 Clearing Paper Jams in Bottom Left...

Page 8: ...aximum Power Consumption 243 USA Energy Star Qualified Product 243 Performance Specifications 244 Resolution 244 Print Speed 244 Controller Specifications 245 Controller 245 Memory 245 Standard Interf...

Page 9: ...WorkCentre 7425 7428 7435 User Guide 9 C Recycling and Disposal All Countries 259 European Union 260 North America 262 Other Countries 262 Index...

Page 10: ...WorkCentre 7425 7428 7435 User Guide 10...

Page 11: ...on page 14 Operational Safety on page 15 Symbols Marked on Printer on page 17 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to t...

Page 12: ...trical specification with an electrician if necessary Warning Avoid the potential of electrical shock by ensuring that the printer is properly grounded Electrical products may be hazardous if misused...

Page 13: ...ng these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or servi...

Page 14: ...y described in the documentation supplied with your printer Do not use aerosol cleaners The use of supplies that are not approved may cause poor performance and could create a hazardous condition Do n...

Page 15: ...arpeted floor without a cart or stand Airborne carpet fibers can be pulled into the printer and cause print and copy quality problems Do not place the printer near a heat source Do not place the print...

Page 16: ...inter options and supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of...

Page 17: ...this warning could cause serious injury or even death Ignoring this caution could cause injury or damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not t...

Page 18: ...Safety WorkCentre 7425 7428 7435 User Guide 18...

Page 19: ...19 Features This chapter includes Before Using the Printer on page 20 Parts of the Printer on page 21 Printer Configurations on page 28 Control Panel on page 30 More Information on page 34 2...

Page 20: ...e Center 1 800 93 XEROX 1 800 939 3769 If you need any additional help using your printer 1 Refer to this User Guide 2 Contact the Key Operator 3 Visit our Customer Web Site at www xerox com office WC...

Page 21: ...n page 24 Professional Finisher optional on page 25 Office Finisher LX optional on page 26 Integrated Finisher optional on page 27 Front Left View 1 Document cover 2 Document glass 3 Control panel 4 C...

Page 22: ...eft View 1 Top left cover 6 Fax connection optional 2 Upper left cover 7 USB connection optional 3 Bottom left cover 8 USB memory card connection optional 4 Circuit breaker 9 Ethernet connection 5 Par...

Page 23: ...tre 7425 7428 7435 User Guide 23 Document Feeders 1 Confirmation indicator 5 Document guides 2 Lever 6 Document feeder tray 3 Left cover 7 Document output tray 4 Inner cover 8 Document glass 7 1 2 3 5...

Page 24: ...ections 1 Drum Cartridge Release Lever 2 Toner Cartridges 3 Transfer Belt Cleaner 4 Waste Toner Container 5 Drum Cartridges 6 Drum Cartridge Cover 7 Transfer Roller 8 Fuser Assembly 1 Tel 3 Line 2 2 L...

Page 25: ...inisher optional 1 Front cover 5 Staple cartridge 2 Right top tray 6 Right bottom tray Booklet Maker 3 Exit cover 7 Booklet unit 4 Right middle tray 8 Center tray front transport cover Note Center tra...

Page 26: ...Booklet staple cartridge optional 5 Top cover 6 Right middle tray 7 Creaser unit optional 8 Staple cartridge 9 Front cover 10 Office Finisher LX 11 Front transport cover 12 Hole punch waste container...

Page 27: ...tre 7425 7428 7435 User Guide 27 Integrated Finisher optional 1 Center tray Note Center tray upper is removed when the finisher is installed 2 Integrated Finisher 3 Staple cartridge 4 Front cover 5 To...

Page 28: ...pi LED imaging and copy quality Copy and print document size up to 11 x 17 inch 12 x 18 inch SRA3 optional Automatic 2 Sided printing Duplex Automatic Document Feeder with capacity of up to 75 sheets...

Page 29: ...ty Feeder with 12 x 18 inch SRA3 support High Capacity Tandem Tray Parallel Printing Kit Media Card Reader USB Thumbdrive Print Kit Standard Work Surface Thumbnail Preview Kit Server Fax One line or T...

Page 30: ...30 Printer Information on page 32 Control Panel Layout Touch Screen Displays and Controls Displays the printer s current operating status Provides access to copy print scan and fax features Provides a...

Page 31: ...sets the default settings and displays the first screen for the current selection If pressed twice resets all the features to their default settings 7 Interrupt Temporarily stops the current copy job...

Page 32: ...right of the list if necessary Print the configuration report to see a detailed list of printer configuration settings and status 1 Press the Machine Status button 2 Select the Machine Information tab...

Page 33: ...accounts The Auditron user accounts names and IDs must be unique from other user account names and IDs User accounts must specify User ID User Name Feature Access and Account Limit Note Enabling Audi...

Page 34: ...Packaged with printer User Guide PDF Software and Documentation CD ROM www xerox com office WC7425_WC7428_WC7435docs System Administrator Guide www xerox com office WC7425_WC7428_WC7435docs Recommende...

Page 35: ...apter includes Choosing a Connection Method on page 36 Installing the Printer Drivers on page 38 CentreWare Internet Services on page 42 See also Online Support Assistant at www xerox com office WC742...

Page 36: ...ch as hubs or routers are not included with your printer and must be purchased separately Note USB and Ethernet ports must be configured by the system administrator For more information see the System...

Page 37: ...er and the computer 2 Connect the A end of a USB 2 0 A B cable to your computer and the B end to the printer s USB port 3 Power on the printer 4 Power on the computer See also System Administrator Gui...

Page 38: ...and is the default driver on the Software and Documentation CD ROM PCL 5 and PCL 6 Driver Windows 2000 Windows 2003 Server Windows 2008 Server XP Vista The Printer Command Language driver can be used...

Page 39: ...l Print and Scan Drivers 4 Agree to the License Agreement 5 Select your printer in the list of discovered printers and click Install 6 If your printer does not appear in the list of discovered printer...

Page 40: ...touch screen 8 Click the Install button when it illuminates 9 When the installer completes click Finish The printer should now appear in the printer drop down lists when printing from an application S...

Page 41: ...atforms through the network interface The workstations currently supported by CentreWare for UNIX Linux to a network connected printer are AIX 5 HPUX 11 0 11i Solaris SPARC 8 9 10 Solaris x86 10 Redha...

Page 42: ...d a TCP IP connection between the printer and the network in Windows Macintosh or UNIX environments Your system administrator must enable TCP IP and HTTP in the printer and a browser that supports Jav...

Page 43: ...a on page 60 Setting Printing Options on page 63 Printing on Both Sides of the Paper on page 67 Selecting Which Paper to Use on page 69 Printing Multiple Pages on a Single Sheet N Up on page 70 Printi...

Page 44: ...P on a Macintosh for most software applications 3 In your application s print dialog box select the printer then click Properties or Preferences Windows or Xerox Features for Macintosh The title of th...

Page 45: ...ffice WC7425_WC7428_WC7435supplies Warning Damage caused by using unsupported paper transparencies and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfactio...

Page 46: ...lbs is particularly damaging to paper items The intensity and length of exposure to visible light on paper should be reduced as much as possible Maintain constant temperatures and relative humidity Av...

Page 47: ...page 48 Tray Media Compatibility on page 49 Loading Media in Tray 1 2 3 or 4 on page 51 Loading Media in Tray 5 Bypass on page 52 Configuring the Envelope Tray on page 54 Loading Envelopes in the Env...

Page 48: ...pacity Tandem Tray 2 Min A5 SEF Max SRA3 SEF 12x18 SEF 60 256 gsm 520 sheets 54 mm 3 Min A5 SEF Max A4 LEF or Letter LEF 60 256 gsm 867 sheets 93 mm 4 Min A5 SEF Max A4 LEF or Letter LEF 60 256 gsm 11...

Page 49: ...Reload 170 256 gsm Recycled Bond Labels 106 169 gsm Pre Printed Gloss 106 169 gsm Gloss Reload 106 169 gsm HW Gloss 170 256 gsm HW Gloss Reload 170 256 gsm High Capacity Tandem Tray 2 3 4 Plain Plain...

Page 50: ...ls 106 169 gsm Pre Printed Envelope Gloss 106 169 gsm Gloss Reload 106 169 gsm HW Gloss 170 256 gsm HW Gloss Reload 170 256 gsm High Capacity Feeder 6 Plain Plain Reload Punched Letterhead Transparenc...

Page 51: ...r media 1 Pull the paper tray out towards you 2 If required move the paper tray guides further out to load the new paper To adjust the side and rear guides pinch the guide lever on each guide and slid...

Page 52: ...Change Settings on the touch screen then choose paper size type or color on the printer s touch screen touch Save then touch Confirm 7 Set the printer to detect the paper size you loaded automatically...

Page 53: ...e the guides until they are just touching the edges of the stack 4 Select Confirm on the touch screen If loading a different paper type touch Change Settings on the touch screen then choose paper size...

Page 54: ...r use 1 Remove Tray 1 from the printer 2 Insert the envelope tray in the Tray 1 position in the printer 3 On the printer s front panel press Log in Out 4 Using the keyboard on the printer s touch scre...

Page 55: ...he envelope tray so they just touch the edges of the stack 4 Push the tray completely into the printer 5 If you have changed envelope size touch Change Settings on the touch screen then choose the env...

Page 56: ...paper tray guides further out to load the new paper To adjust the side and rear guides pinch the guide lever on each guide and slide the guides to their new position To secure the guides in position...

Page 57: ...ard the left side of the tray Place letterhead or the top of the page toward the front of the tray Note Do not load paper above the maximum fill line Doing so may cause paper jams Note To avoid paper...

Page 58: ...ngs on the touch screen then choose paper size type or color on the printer s touch screen touch Save then touch Confirm 7 Set the printer to detect the paper size you loaded automatically or manually...

Page 59: ...3 or Tray 4 of the Tandem Tray Module To load paper in Tray 3 or 4 1 Pull Tray 3 or Tray 4 out of the cabinet 2 Place the paper against the left rear corner of the tray Note Do not load paper above th...

Page 60: ...tal Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details For more information see www xerox co...

Page 61: ...Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Pr...

Page 62: ...nd leave the packages in the shipping carton until ready to use Remove all other paper from the tray before loading glossy paper Load only the amount of glossy paper you are planning to use Do not lea...

Page 63: ...to change them every time you print Tab Printing Options Paper Output Job type Normal Print Secure Print Sample Set Delay Print Save to Mailbox Paper Paper size paper color paper type tray selection t...

Page 64: ...when printing a particular document choose this setting in Printing Preferences before printing that job 1 With the document open in your application access the Print dialog box File Print or CTRL P i...

Page 65: ...Paper Automatically Select Printer Default Type Other Color Other Type Transparency Separators 2 Sided Printing 1 Sided Printing 2 Sided Printing 2 Sided Printing Flip on Short Edge Output Color Color...

Page 66: ...them to future print jobs To save a set of printing options 1 Choose the desired printing options from the drop down lists on the Print menu screen 2 Click Save As from the Presets menu to name and sa...

Page 67: ...ent can be printed on supported paper Before printing a 2 Sided document verify the paper type is supported The following paper and media cannot be used for Automatic 2 Sided printing Transparencies E...

Page 68: ...e Layout Watermark tab 2 Click Portrait Landscape or Rotated Landscape 3 Click 2 Sided Print or 2 Sided Print Flip on Short Edge Operating System Steps Windows Vista Windows 2000 Windows XP or Windows...

Page 69: ...lays the paper to use for the print job 2 To change the paper click the button to the right of the paper summary to display the paper selection drop down menu 3 To specify a tray click the tray in the...

Page 70: ...or later 1 Click the Layout Watermark tab 2 Click the button for the Pages Per Sheet N Up you want to appear on each side of the sheet Macintosh OS X Version 10 3 or later 1 In the Print dialog box c...

Page 71: ...ickness of the folded paper which otherwise would cause the page images to shift slightly outward when folded You can select a value from zero to 1 0 points Gutter Specifies the horizontal distance in...

Page 72: ...box click Xerox Features then click the Layout Watermark drop down list 2 From the Booklet Layout drop down list click Enable You can also click Draw Page Borders or No Page Borders 3 Click Booklet O...

Page 73: ...or darken the entire image Use the CMYK Color drop down list to apply press matching From the drop down list select Commercial SNAP SWOP EuroScale or Japan Color Macintosh OS X version 10 3 or later d...

Page 74: ...es of gray you can select black and white in a supported driver Windows 2000 or later and PostScript driver 1 Click the Color Options tab 2 Click the Black and White option Macintosh OS X version 10 3...

Page 75: ...eparators the printed separator contains the same image as the transparency or No Separators 7 From the Source drop down list click the tray to use for the separators Auto Paper Select Automatically s...

Page 76: ...than the tray you select as a cover pages source your cover s print on the same paper as the rest of your document You have several choices for cover pages No Covers Prints the first and last pages o...

Page 77: ...option and tray to use from the Add Covers dialog box Macintosh OS X version 10 3 or later driver 1 In the Print dialog box click Paper Feed 2 Click First page from then click the tray to use for the...

Page 78: ...scaling in a supported driver Windows 2000 or later 1 Click the Paper Output tab 2 Click the button to the right of the Paper summary and select Other Size 3 Click an option in the Scale Options drop...

Page 79: ...ckground or blend with the print job Use a graphic for the watermark Use a time stamp for the watermark Note Not all applications support watermark printing To select create and edit watermarks Window...

Page 80: ...list To modify the watermark click Edit in the Watermark drop down list to display the Watermark Editor dialog box To create a new watermark click New in the Watermark drop down list to display the W...

Page 81: ...ally on pages when printed To select mirror images in a supported driver Windows 2000 or later and PostScript driver 1 Click the Advanced tab 2 Under Image Options click On for Mirrored Output Macinto...

Page 82: ...right of the Paper summary and click Other Size 3 In the Paper Size dialog box click New in the Output Paper Size drop down list 4 In the New Custom Size dialog box enter a descriptive name in the Nam...

Page 83: ...e job and the name of the printer where it was printed Note This feature is only available when your printer is connected to your computer over a network To select job completion notification in a sup...

Page 84: ...e Set job choose the print setting for the job then click Sample Set then click Print For a Delay Print job enter the time you wish the job to print click OK then click Print For a Saved to Mailbox jo...

Page 85: ...esired action from the pop up menu Printing or Deleting Delay Print Jobs 1 On the printer control panel press Job Status The Active Jobs tab displays 2 Touch the desired job then choose the desired ac...

Page 86: ...Printing WorkCentre 7425 7428 7435 User Guide 86...

Page 87: ...87 Copying This chapter includes Basic Copying on page 88 Adjusting Copy Options on page 90 5...

Page 88: ...n to remove previous copy settings 3 On the printer touch screen touch Copy Document Glass Lift the document feeder cover and place the original facedown toward the back left corner of the document gl...

Page 89: ...red Stop button on the control panel On the touch screen touch Resume to continue the job or Cancel to cancel the job completely 5 If necessary change the copy settings See Adjusting Copy Options on...

Page 90: ...t Creation on page 93 Selecting Color or Black White Copies If the original document contains color you can create copies in full color a single color monochrome or in black and white To select the ou...

Page 91: ...h of the image by different percentages a Under Reduce Enlarge touch More then touch Independent X Y b Use the arrow buttons to change the width X axis of the image c Use the arrow buttons to change t...

Page 92: ...the images on side 2 to be rotated 180 degrees touch Rotate Side 2 Collating Copies When making several copies of a multi page document copies can be automatically collated For example when making thr...

Page 93: ...Touch Folding under Copy Output then touch Single Fold 3 Touch Fold a Page at a Time or Fold as a Set 4 When Fold as a Set is selected the following options are available Staple on or off Covers with...

Page 94: ...ps For Photo Text or Photo touch Printed Original Photograph or Photocopy For Text touch Printed Text or Light Text only available if copy output color is set to Black White 4 Touch Save Adjusting the...

Page 95: ...f you have a color original you can adjust the copy colors using presets called Color Effects For example the copy colors can be adjusted to be brighter or cooler To select a color effect 1 Touch Copy...

Page 96: ...Shift If you have a color original you can adjust the hue of the copy colors To adjust the color balance 1 Touch Copy on the touch screen then touch the Image Quality tab 2 Touch Color Shift The Orig...

Page 97: ...imultaneously Note Non standard size documents will not be separated into two pages accurately To copy pages from a book or other bound document 1 Touch Copy on the touch screen then touch the Layout...

Page 98: ...at the correct area is copied 1 Touch Copy on the touch screen then touch the Layout Adjustment tab 2 Touch Original Size a The printer can pre scan the first page of the originals to determine the ar...

Page 99: ...t Adjustment tab 2 Touch the Original Orientation button 3 Touch the Upright Images or Sideways Images Top to Left 4 Touch Save Shifting the Image You can change the placement of the image on the copy...

Page 100: ...ted as mirror images this flips each image horizontally on the page Originals can be printed as negative images this reverses the light and dark areas in each image To invert images 1 Touch Copy on th...

Page 101: ...oaded with cover paper and the tray loaded with main body paper Touch Save To print the copy of the last original page on the back cover for Blank Covers and 2 Sided Covers touch Last Page on Back Cov...

Page 102: ...rst and last pages of your copy job on different paper such as colored or heavyweight paper The printer selects the paper from a different tray The covers can be blank or printed Note The paper used f...

Page 103: ...n b If necessary on the next screen touch Page Numbers again c Touch the up or down arrow to enter the starting page number d To select which pages the page number appears on touch Apply To then touch...

Page 104: ...ect from the following a Blank Transparency Separators then touch Paper Supply then touch the tray to use for transparencies and the tray to use for separators b Blank Separators Handouts then touch P...

Page 105: ...Start on the touch screen to scan side two Note Do not press the green Start button to scan side two Both sides of the card will then print onto the same side of a sheet of paper Advanced Copying Use...

Page 106: ...uch the Job Assembly tab then touch Combine Original Sets 3 Touch On then touch Save 4 Load the first set of originals in the document feeder 5 Press the green Start button on the printer control pane...

Page 107: ...en entered touch Save c To apply the deleted area for 2 Sided copying under Originals touch Both Sides Side 1 Only or Side 2 Only d Touch Save e Additional areas can be set by selecting Area 2 and Are...

Page 108: ...to scan the first set of originals The Build Job window appears on the touch screen 3 Program and scan additional segments a Load the originals for the next segment b In the Build Job window touch Ne...

Page 109: ...se from the following No Separators separators are not inserted Touch Save Blank Separators blank separators are inserted Use the arrows to specify the quantity of separators Touch Save 1 Sided Separa...

Page 110: ...Copying WorkCentre 7425 7428 7435 User Guide 110...

Page 111: ...on page 112 Sending a Fax on page 113 Server Fax on page 114 Sending an Internet Fax on page 116 Faxing from your Computer on page 117 Receiving Faxes on page 118 Selecting Fax Options on page 119 Ad...

Page 112: ...d sent through an Ethernet network to a fax server with its own telephone connections phone number A telephone line connected to the printer is not required Internet Fax The document is scanned and em...

Page 113: ...sired choose fax options For more information see Selecting Fax Options on page 119 7 Press the green Start button 8 If multiple addresses are selected Reconfirm Recipients by touching Yes or No If sc...

Page 114: ...the back left corner of the document glass Document Feeder Remove any staples and paper clips from pages and insert them faceup in the document feeder with the left edge of the page entering the docum...

Page 115: ...or touch Start on the touch screen b If scanning from the document glass choose the Original Size then press the green Start button again c After the last page is scanned touch Last Original to send...

Page 116: ...printer control panel press the Services button 2 On the printer touch screen touch the Internet Fax icon Enter user name and password if required 3 Specify the recipient using either of these method...

Page 117: ...n use the Job Type menu to choose Fax 3 Click Add Recipient then enter the recipient details 4 If desired click the Cover Sheet tab choose an option then click OK 5 If desired click the Options tab ch...

Page 118: ...118 Receiving Faxes The printer must be configured by the system administrator to receive and print faxes server faxes and internet faxes For more information see the System Administrator Guide at ww...

Page 119: ...age 121 Lighten Darken On the printer touch screen under Lighten Darken touch the up or down arrow to adjust the fax density Setting 2 Sided Faxing 1 On the printer touch screen under 2 Sided Scanning...

Page 120: ...Note Nonstandard paper sizes may not accurately divide into pages 1 On the printer touch screen touch the Layout Adjustment tab 2 Touch Book Faxing then touch the desired options 3 Touch Save Reduce...

Page 121: ...printer touch screen touch the More Fax Options tab Then choose from the following options Option Values Confirmation Options No Report Print Report Transmission Header for Fax and Internet Fax Off Di...

Page 122: ...rom the following options An additional Server Fax option is available On the printer touch screen touch the Transmission Options tab Then set from the following option Option Values Acknowledgement R...

Page 123: ...Add Address Book Entry 4 On the next screen touch an unused Recipient in the scrolling list 5 Touch the Create Delete button 6 Touch Address Type then touch Change 7 On the next screen touch the desi...

Page 124: ...Faxing WorkCentre 7425 7428 7435 User Guide 124...

Page 125: ...Original Documents on page 127 Scan to Email on page 128 Network Scanning on page 130 Scan to Folder on page 131 Scan to PC on page 133 Using the Xerox Scan Utility on page 134 Managing Images at Your...

Page 126: ...or imported into applications The WorkCentre 7425 7428 7435 supports the following scanning services Scan to Email scan the original document to an email address Network Scanning scan the original do...

Page 127: ...e document feeder can be used for multiple page or single page jobs To load documents Document Glass Lift the document feeder cover and place the original facedown toward the back left corner of the d...

Page 128: ...the document feeder or on the document glass then press the green Start button 8 If desired use the four groups at the bottom of the control panel Color Scanning 2 Sided Scanning Original Type and Sca...

Page 129: ...rkCentre 7425 7428 7435 User Guide 129 To request a read receipt 1 On the printer control panel press the Services button 2 Touch the E Mail icon then touch the E mail Options tab 3 Touch Read Receipt...

Page 130: ...an settings as well as the destination of the image To change any of the scan settings use the four groups at the bottom of the touch screen Color Scanning 2 Sided Scanning Original Type and Scan Pres...

Page 131: ...S 1 Launch your Web browser 2 Type the printer s IP address into the Web browser s address bar then press Enter to open CentreWare IS Note If you don t know your printer s IP address see Viewing the P...

Page 132: ...on the next screen Touch the desired file The file will be sent from the folder to the printer 5 To print multiple files touch them in succession and they will be printed in order 6 Touch Print If de...

Page 133: ...ng enter the data using the touch screen keyboard then touch Save 5 If desired use the four groups at the bottom of the control panel Color Scanning 2 Sided Scanning Original Type and Scan Presets to...

Page 134: ...e a scan template before you can download images to your computer or import images to applications via TWAIN or WIA Creating a Template with an Image View Setting To create a new template or edit an e...

Page 135: ...x Scan Utility app 2 Select the Scan Settings tab then select the settings you want to use with the template Color Black and White Original Size Resolution Original Type File Format and Sides to Scan...

Page 136: ...ox Scan Utility on your computer Windows Right click the Xerox Scan Utility icon in the taskbar then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Pr...

Page 137: ...t Name field b Enter the appropriate information in the To CC Subject and Message fields 5 Click the Save button to save the settings for the new or revised profile Note When you enter a name for imag...

Page 138: ...th where you want to save the file in the Save To field or click the Browse button to locate the folder 5 Click the Save button to save the settings for a new or revised profile 6 When you enter a new...

Page 139: ...not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning then select Xerox Scan Utility Macintosh Click...

Page 140: ...e becomes report_2008 04 27_10 15 07 pdf 5 Enter the appropriate information in the To CC Subject and Message fields 6 Click the Copy to Email button to open your email application The selected images...

Page 141: ...Select one or more images you want to copy to a folder 4 Enter a name for the image in the Base File Name field The Xerox Scan Utility appends the scan date and time information for each image to the...

Page 142: ...an Utility window displays thumbnails of the scanned images The date and time that the image was scanned appears below each thumbnail If you move your mouse over the thumbnail a pop up message display...

Page 143: ...n selected in your application Note If you want to delete the images you selected click the Delete button Using the Xerox Scan Utility in a Macintosh OS X Application TWAIN To import images into an ap...

Page 144: ...Folder Passcode window type the password then click Apply The Folder List of Files window contains your image or images 6 Click the checkbox to the left of the file you wish to retrieve 7 Use the scr...

Page 145: ...e scroll bar on the right to display the Print section 8 If desired choose from the following options the options available vary based on the configuration of your printer Paper Supply Output Destinat...

Page 146: ...For a Private Folder in the Folder Passcode window type the password then click Apply 6 The Folder List of Files window contains your scanned image or images 7 Click the checkbox to the left of the f...

Page 147: ...Scanning Options The printer offers advanced options permitting precise control of the scanning process for critical applications Many of these advanced settings override the automatic settings They...

Page 148: ...g image formats and behavior if a file name already exists Setting Use Image Options Choose from Lightness Darkness or Sharpness Image Enhancement Choose from Auto Suppression or Contrast Resolution C...

Page 149: ...ame Enter a filename using the touch screen keyboard File Format Choose from PDF Image only or searchable PDF A Image only or searchable XPS Image only or searchable Multi page TIFF or 1 file per page...

Page 150: ...Scanning WorkCentre 7425 7428 7435 User Guide 150...

Page 151: ...151 8 Maintenance This chapter includes Maintenance and Cleaning on page 152 Ordering Supplies on page 189...

Page 152: ...en Warning Do NOT use pressurized air spray cleaning aids on or in the printer Some pressurized air spray containers contain explosive mixtures and are not suitable for use in electrical applications...

Page 153: ...can also be found using the printer s control panel 1 On the printer s control panel press Machine Status 2 The Machine Information tab displays by default The serial number is displayed on the left...

Page 154: ...utput with streaks smears and other marks that transfer from the glass while scanning documents Use a lint free cloth lightly dampened with Xerox Anti Static or another suitable non abrasive glass cle...

Page 155: ...For best performance clean the document feeder rollers once a month 1 Lift the lever and open the top cover of the document feeder 2 While turning the rollers wipe them with a clean lint free cloth m...

Page 156: ...kCentre 7425 7428 7435 User Guide 156 1 Open the printer s front cover 2 Turn the orange lever to the left 3 Pull the drum cartridge cover down until it clicks into the open position wc74xx 074 wc74xx...

Page 157: ...y pull the printhead lens cleaner out until the three dots are visible Note The printhead lens cleaner does not detach from the printer 5 Slowly push the printhead lens cleaner back into the printhead...

Page 158: ...Maintenance WorkCentre 7425 7428 7435 User Guide 158 8 Turn the orange lever to the right to return it to the locked position 9 Close the printer front cover wc74xx 079...

Page 159: ...message on the touch screen when a toner cartridge needs to be replaced Caution Do not perform this procedure when the printer is copying or printing 1 Open the printer front cover 2 Place your finger...

Page 160: ...kaging Tilt the cartridge up and down then left and right ten times 4 Hold the new toner cartridge with the arrow facing up then push the cartridge in slowly until it stops 5 Push gently on the toner...

Page 161: ...e toner spills Warning If you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off If ton...

Page 162: ...used waste toner container out slowly while supporting it with your left hand 4 Place the used waste toner container in the plastic bag then seal it firmly using the zipper 5 Place the used waste ton...

Page 163: ...iner WorkCentre 7425 7428 7435 User Guide 163 6 Hold the left side of the new waste toner container and slide it into the printer until it clicks 7 Clean the printhead lenses See Cleaning the Printhea...

Page 164: ...e printer is copying or printing Note Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting Do not touch or scratch the surface of the drum Note Open the printer fr...

Page 165: ...ons included with the new cartridge If the instructions or shipping label are not available go to www xerox com gwa for additional information 5 Remove the styrofoam from the end of the new drum cartr...

Page 166: ...9 Hold the shield and push the cartridge into the printer using the orange handle 10 Continue pushing the orange handle until it stops 11 Carefully remove the protective shield 12 Push the drum cartr...

Page 167: ...7435 User Guide 167 13 Close the drum cartridge cover 14 Turn the orange lever to the right to return it to the locked position 15 Close the printer front cover 16 Dispose of the protective shield and...

Page 168: ...ower switch located on the front ride side below control panel 2 Open Tray 5 Bypass 1 While lifting up the release lever open the top left cover 2 Warning The fuser assembly is hot during normal opera...

Page 169: ...embly Use the box from the new fuser assembly for the return For more information on returning a used fuser assembly visit www xerox com gwa 5 Remove the new fuser assembly from the packaging Retain t...

Page 170: ...eaner needs to be replaced Caution Do not perform this procedure when the printer is copying or printing 1 Remove the new transfer belt cleaner from the packaging Retain the packaging 2 Open the print...

Page 171: ...er Do not tilt the transfer belt cleaner or toner may spill 6 Place the used transfer belt cleaner in the plastic bag Note For information on returning a used transfer belt cleaner visit www xerox com...

Page 172: ...er belt cleaner with your left hand and slide it straight into the opening until it stops 9 Push the orange knob in then turn it clockwise until snug 10 Turn the orange lever to the left to lock the b...

Page 173: ...inter is copying or printing 1 Open Tray 5 Bypass 1 While lifting up the release lever open the top left cover 2 Warning The fuser is hot during normal operation To avoid potential personal injury wai...

Page 174: ...174 3 Push the orange lever in the direction shown 4 Lift the used transfer roller out of the printer 5 Do not touch any toner adhering to the transfer roller 6 Place the used transfer roller in the p...

Page 175: ...5 7428 7435 User Guide 175 7 Place the new transfer roller in the printer as shown Press down until the transfer roller clicks into place 8 Remove the protective cover from the transfer roller 9 Close...

Page 176: ...nel when the hole punch waste container is full and needs to be emptied This section includes Office Finisher LX Hole Punch Waste Container on page 176 Professional Finisher Hole Punch Waste Container...

Page 177: ...e container and slide it all the way into the finisher 5 Close the finisher front transport cover then close the top cover Professional Finisher Hole Punch Waste Container Warning Do not perform this...

Page 178: ...kCentre 7425 7428 7435 User Guide 178 2 Pull out the waste container at R4 3 Empty the container 4 Insert the container all the way into the finisher 5 Close the finisher front door wc74xx 085 wc74xx...

Page 179: ...tegrated Finisher on page 179 Main Staple Replacement for Office LX Finisher on page 181 Booklet Maker Staple Replacement for Office Finisher LX on page 183 Main Staple Replacement for Professional Fi...

Page 180: ...and remove the staple case from the cartridge 2 4 Insert the front side of the new staple case into the staple cartridge 1 then push the rear side into the cartridge 2 5 Insert the staple cartridge i...

Page 181: ...he finisher front cover 2 The staple cartridge holder is located inside the finisher cabinet Pull the staple cartridge holder toward you until it stops 3 Hold the staple cartridge by lever R1 and push...

Page 182: ...from the cartridge 2 6 Insert the front side of the new staple case into the staple cartridge 1 then push the rear side into the cartridge 2 7 Grip the staple cartridge holder by the orange tabs and...

Page 183: ...en the printer is copying or printing 1 Open the finisher side cover 2 If the staple cartridges are not visible grip the vertical panels at the left and right of the opening and gently slide them to t...

Page 184: ...cartridge are positioned correctly in the cartridge Note The Booklet Maker uses two staple cartridges Booklet stapling requires that both staple cartridges contain staples 5 Repeat Steps 2 and 3 for t...

Page 185: ...rtridge unit by orange lever R1 and push it to the right 3 Grip the staple cartridge by the orange tabs and remove it by pulling it firmly toward you 4 Pinch both sides of the staple case 1 and remove...

Page 186: ...it into the staple cartridge unit until it clicks 7 Close the finisher front door Booklet Staple Replacement for the Professional Finisher Note The Professional Finisher uses two staple cartridges lab...

Page 187: ...the staple cartridge unit out of the finisher until it stops 2 Note The staple cartridge unit does not detach from the finisher 3 Grip the orange tabs on both sides of the staple cartridge 4 While gr...

Page 188: ...out of the staple cartridge unit 6 Push the new staple cartridge into the staple cartridge unit 7 Repeat Steps 3 through 6 for the other staple cartridge 8 Return the staple cartridge unit to its ori...

Page 189: ...ed under strict quality controls by Xerox for specific use with this printer Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replace...

Page 190: ...n or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and C...

Page 191: ...chapter includes Fault Messages on page 192 General Troubleshooting on page 193 Clearing Paper Jams on page 196 Clearing Staple Jams on page 224 Copy Scan Problems on page 233 Fax Problems on page 23...

Page 192: ...n take action to correct it If the printer detects a problem a fault it displays a message on the top left of the touch screen display To see a list of the fault messages that have been displayed on y...

Page 193: ...rong directly into a grounded AC outlet only Do not use a power strip If necessary contact a licensed electrician to install a properly grounded outlet Probable Causes Solutions The power cord is not...

Page 194: ...river and at the printer s control panel The printer is in ENERGY SAVE mode It takes time for printing to start in power saving mode The job is very complex Wait No action needed Probable Causes Solut...

Page 195: ...ter Turn off the printer and remove the obstruction or debris If you cannot remove it contact your local Xerox service representative Probable Causes Solutions Did you set the correct date and time En...

Page 196: ...direction that the paper would normally feed Any piece of media left in the printer whether large or small can obstruct the media path and cause further misfeeds Do not reload media that has misfed N...

Page 197: ...en push the tray in until it stops 6 On the printer touch screen touch Confirm Clearing Paper Jams in Tray 5 Bypass 1 Remove the jammed paper from the tray Check the paper feed entrance where the tray...

Page 198: ...top left cover 3 Warning The area around the fuser may be hot Use caution to avoid injury Note Do not touch the transfer belt This could reduce image quality or damage the transfer belt Do not touch...

Page 199: ...paper is torn remove all torn pieces from the printer 6 If paper is jammed in the fuser pull the green lever at A1 then carefully remove the paper Return the green lever to its normal position 7 Close...

Page 200: ...r is torn be sure to remove all torn pieces Note If paper is jammed in the upper position you may need to look inside the printer to see it 3 Close the left bottom cover Clearing Paper Jams in Bottom...

Page 201: ...p left cover 3 Warning The area around the fuser may be hot Use caution to avoid injury Note Do not touch the transfer belt This could reduce image quality or damage the transfer belt Do not touch the...

Page 202: ...the printer 5 Close the top left cover D 6 Close the top left cover then close Tray 5 Bypass Clearing Paper Jams in Duplex Unit B 1 Open Tray 5 Bypass then lift up the lever and open the duplex unit...

Page 203: ...ver then close Tray 5 Bypass Clearing Jams in the Document Feeder 1 Lift the lever and open the top cover of the document feeder 2 If the original is not caught in the entry to the document feeder pul...

Page 204: ...n instructs you to open the inner cover lift up the lever with the green tab to open the inner cover 5 Turn the green wheel in the direction shown to move the original out of the feeder Carefully remo...

Page 205: ...oad the entire document including the pages already scanned The printer will automatically skip the scanned pages and scan the remaining pages Caution Torn wrinkled or folded originals my cause jams a...

Page 206: ...n the Office LX Finisher Paper Jams under the Top Cover 1 Pull up the lever on the top cover 2 The top cover opens 3 Remove the jammed paper Note If the paper is torn remove all torn pieces from the p...

Page 207: ...aper jam clearing procedures can be used with either version of the finisher This section includes Paper Jams in the Center Tray on page 208 Paper Jams in the Finisher Transport on page 208 Paper Jams...

Page 208: ...nter Tray 1 If the paper is jammed at the exit to the center output tray carefully pull the paper in the direction shown 2 Open the finisher transport cover then close it Paper Jams in the Finisher Tr...

Page 209: ...isible turn green knob 1 in the direction shown and carefully pull out the jammed paper 4 Close the finisher transport cover Paper Jams at 2a in the Finisher 1 If the paper is visible at the output tr...

Page 210: ...8 7435 User Guide 210 2 Open the front door of the finisher 3 Move green lever 2a to the right 4 Remove the jammed paper 5 Return lever 2a to its original position 6 Close the front door of the finish...

Page 211: ...er Jams at 2a in the Finisher Using Knob 2c 1 If the paper is visible at the output tray exit carefully remove the paper by pulling it in the direction shown 2 Open the front door of the finisher 3 Mo...

Page 212: ...n knob 2c in the direction shown to release the paper 5 Carefully remove the paper 6 Return lever 2a to its original position 7 Close the front door of the finisher Paper Jams at 2b in the Finisher 1...

Page 213: ...2b to the right then remove the paper 3 Return lever 2b to its original position 4 Close the front door of the finisher Paper Jams at 2b in the Finisher Using Knob 2c 1 Open the front door of the fin...

Page 214: ...n knob 2c in the direction shown to release the paper 4 Carefully remove the paper 5 Return lever 2b to its original position 6 Close the front door of the finisher Paper Jams at 3 in the Finisher 1 O...

Page 215: ...2 Pull down green lever 3 3 Remove the jammed paper 4 Return lever 3 to its original position 5 Close the front door of the finisher Paper Jams at 5 in the Finisher 1 Open finisher exit cover 5 by lif...

Page 216: ...e the paper by pulling it in the direction shown 3 Return exit cover 5 to its original position Paper Jams at 4a in the Finisher with Booklet Maker 1 Open the front door of the finisher 2 Using the gr...

Page 217: ...the direction shown to remove the jammed paper 4 Return unit 4 to its original position 5 Close the front door of the finisher Paper Jams at 4b in the Finisher with Booklet Maker 1 Open the front doo...

Page 218: ...ng in the direction shown 4 Using the green handle pull out unit 4 until it stops 5 Remove the jammed paper from the upper left side and inside of the unit 6 Return unit 4 to its original position 7 R...

Page 219: ...er 3 Remove the jammed paper by pulling in the direction shown 4 Close the front door of the finisher Solving Problems with Paper Jams The printer is designed to function with minimal paper jams using...

Page 220: ...er are not even Remove the media align the front edges and then reload it The media is moist from humidity Remove the media from the tray and replace it with new dry media Too much static electricity...

Page 221: ...s Unsupported media wrong size thickness type etc Do not use media that is too thick or too thin Use only Xerox approved media See Supported Media on page 45 The documents loaded in the document feede...

Page 222: ...media See Supported Media on page 45 The recommended transparency or label sheet is facing the wrong way in the tray Load the transparencies or label sheets according to the manufacturer s instruction...

Page 223: ...ely after printing Adjust the media guides in all trays after inserting the media A guide that is not properly adjusted can cause poor print quality media misfeeds skewed prints and printer damage Avo...

Page 224: ...ain Staple Jams in the Professional Finisher on page 228 Clearing Booklet Staple Jams in the Professional Finisher on page 230 Clearing Staple Jams in the Integrated Finisher Warning Do not perform th...

Page 225: ...on shown 4 Remove the jammed staples 1 then push the clamp in the direction shown until it snaps into the locked position 2 Warning The points of the jammed staples are sharp Remove the jammed staples...

Page 226: ...taple cartridge holder is located inside the finisher cabinet Pull the staple cartridge holder toward you until it stops 3 Hold the staple cartridge by lever R1 and push the staple cartridge holder to...

Page 227: ...d staples 1 then push the clamp in the direction shown until it snaps into the locked position 2 Warning The points of the jammed staples are sharp Remove the jammed staples carefully 7 Grip the stapl...

Page 228: ...dure when the printer is copying or printing 1 Open the finisher front door 2 Hold the staple cartridge unit by orange lever R1 and push it to the right 3 Grip the staple cartridge by the orange tabs...

Page 229: ...taples 1 then push the clamp in the direction shown until it snaps into the locked position 2 Warning The points of the jammed staples are sharp Remove the jammed staples carefully 6 Grip the staple c...

Page 230: ...cartridges be free of jammed staples Warning Do not perform this procedure when the printer is copying or printing 1 Open the finisher front door 2 While squeezing orange levers R2 and R3 together 1 p...

Page 231: ...direction shown 5 Lift the staple cartridge out of the staple cartridge unit 6 Remove the jammed staples by pulling them in the direction shown Warning The points of the jammed staples are sharp Remo...

Page 232: ...e 7425 7428 7435 User Guide 232 8 Return the staple cartridge unit to its original position 9 If no jammed staples were found repeat Steps 3 through 6 for the other staple cartridge 10 Close the finis...

Page 233: ...s creates a spot on the image Clean the glass with a lint free cloth The reverse side of the original is showing on the copy or scan Copy Enable Automatic Background Suppression See Automatically Supp...

Page 234: ...r to the following table and then perform the indicated operation If the fax still cannot be sent correctly even after performing the described operations contact your service representative This sect...

Page 235: ...ending the fax again There may be a problem with the caller s fax machine Make a copy to check that your printer is operating correctly then if the copy was printed correctly have the recipient check...

Page 236: ...xisting job to complete This will increase available memory An image is reduced on a transmission The paper supply in your printer may not match the original size sent Confirm the original size of the...

Page 237: ...ts can be viewed through CentreWare IS or through the Xerox Support Centre utility Alerts can also be viewed by touching More Status in the print options driver Note Fax errors do not prevent scanning...

Page 238: ...com office worldcontacts Printer registration www xerox com office register Material Safety Data Sheets identify materials and provide information on safely handling and storing hazardous materials ww...

Page 239: ...al Specifications on page 240 Environmental Specifications on page 242 Electrical Specifications on page 243 Performance Specifications on page 244 Controller Specifications on page 245 For media spec...

Page 240: ...35 User Guide 240 Physical Specifications Base Unit Width 1129 mm 44 4 in Depth 679 mm 26 7 in Weight 101 kg 222 lb Clearance Requirements Base Unit wc74xx 137 177 8cm 70 0in 206 7cm 81 4in 30 7cm 12...

Page 241: ...Specifications WorkCentre 7425 7428 7435 User Guide 241 Clearance Requirements Base Unit with Office Finisher LX wc74xx 138 10 0cm 3 9in 206 7cm 81 4in 128 9cm 50 7in 90 6cm 35 7in 235 6cm 92 0in 88 5...

Page 242: ...Product Specifications WorkCentre 7425 7428 7435 User Guide 242 Environmental Specifications Temperature Operating 10 to 28 C 50 to 82 F Relative Humidity Operating 15 to 85 non condensing...

Page 243: ...hat the basic configuration of this product meets the ENERGY STAR guidelines for energy efficiency The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Office E...

Page 244: ...orkCentre 7425 Color 20 ppm duplex 20 ppm Black 25 ppm duplex 25 ppm for 8 5x11 A4 18 lb 28 lb 64 gsm 105 gsm paper WorkCentre 7428 Color 28 ppm duplex 28 ppm Black 28 ppm duplex 28 ppm for 8 5x11 A4...

Page 245: ...roller Specifications WorkCentre 7425 7428 7435 User Guide 245 Controller Specifications Controller 667 MHz processor Memory 1 5 GB Standard Interfaces Ethernet 10 100Base TX Universal Serial Bus USB...

Page 246: ...Product Specifications WorkCentre 7425 7428 7435 User Guide 246...

Page 247: ...247 B Regulatory Information This chapter includes Basic Regulations on page 248 Copy Regulations on page 250 Fax Regulations on page 253...

Page 248: ...ea is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or tele...

Page 249: ...be obtained from Xerox Ozone Release During print operation a small quantity of ozone is released This amount is not large enough to harm anyone adversely However be sure the room where the product i...

Page 250: ...on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Pos...

Page 251: ...C 20559 Ask for Circular R21 Canada Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those...

Page 252: ...nclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties of fine...

Page 253: ...plicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack th...

Page 254: ...ication means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements docu...

Page 255: ...Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above a...

Page 256: ...calls to the same number There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a per...

Page 257: ...257 Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Supp...

Page 258: ...Regulatory Information WorkCentre 7425 7428 7435 User Guide 258...

Page 259: ...ay be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For rec...

Page 260: ...purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask you retailer for information Professional Business Environment In accordance with E...

Page 261: ...priate waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where yo...

Page 262: ...erox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for...

Page 263: ...D document cover cleaning 154 document glass cleaning 154 driver quick CD ROM installation Windows 2000 or later 39 drum cartridge replacing 164 E electrical safety 12 envelope tray configuring 54 loa...

Page 264: ...orage guidelines 46 paper jams 196 Bottom Left Cover C 199 Bottom Left Cover D 200 Document Feeder 203 Duplex Unit B 202 Integrated Finisher 205 minimizing 223 Office LX Finisher 206 preventing 196 Pr...

Page 265: ...3 regulatory information 247 Canada 248 Europe 249 United States 248 replacement parts 189 resources information 34 routine maintenance items 189 S safety 11 electrical 12 maintenance 14 operational 1...

Page 266: ...hooting 191 general 193 paper jams 196 U USB 37 W waste toner container replacing 161 Windows install printer drivers for Windows 2000 or later 39 Windows networking quick CD ROM installation Windows...

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