Xerox PHASER 6121MFP, Service Manual

Page: 164 / 532

3-58 Phaser 6121MFP Service Manual
Error Messages and Codes
Jam Error Procedures
Check Tray 1 Paper
The leading edge of the media does not reach the registration sensor on time
after the Tray1 feed solenoid has been energized. This is a feed error at Tray 1.
Applicable Error Code
• Check Tray1 Paper
Load Paper
or remove top sheet.
Initial Actions
Follow the directions in “Initial Actions for Jam Errors” on page 3-56.
Procedure
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■
Registration Sensor, PL7.2.3
■
Tray 1 Pick-up Solenoid, PL6.0.19
■
Engine Control Board, PL13.0.20
■
Board Locations (page 2-10)
■
Sensors and Switches (page 2-11)
■
Motors, Fans, and Solenoids
(page 2-12)
■
Imaging Wiring (page 10-15)
■
Map 1 - Engine Control Board
Plug/Jack Locator (page 10-5)
Troubleshooting Procedure Table
Step Action and Questions Yes No
1 Check the media.
Is the paper damp or the
incorrect media for the printer? Replace with
paper that meets
the specifications
for the printer. If
the problem
persists, go to step
2. Go to step 2.
2 Check the Engine Control Board
connectors P/J10 and P/J12.
Are the connectors seated
properly? Go to step 3. Reseat the
connectors. If the
problem persists,
go to step 3.