Xerox PHASER 6121MFP, Service Manual

Page: 122 / 532

3-16 Phaser 6121MFP Service Manual
Error Messages and Codes
Error code: 0039
Definition: In non-ECM mode, when machine already received the data but next
line data doesn't receive within 13.1 seconds.
Solution:
1. Ask the sender to resend the fax.
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Boost the TX Level of sender's machine
Error code: 003F
Definition: Remote side TSI not define in machine one touch or speed dial
directory.
Solution:
1. Register the remote side telephone number in ONE TOUCH DIAL LIST or
SPEED DIAL LIST of machine.
2. Print out the ONE TOUCH DIAL LIST and SPEED DIAL LIST to confirm that the
registered telephone number is the same as the coming sender's number.
Error code: 0040
Definition: Can't receive carrier within 6 sec. After sending CTR.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Print out the protocol report, and provide it to Technical Support for analysis.
3. Boost the TX Level of sender's machine.
Error code: 0041
Definition: Can't receive carrier within 6 sec. After sending PPR.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Print out the protocol report, and provide it to Technical Support for analysis.
3. Boost the TX Level of sender's machine.