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Phaser 6121MFP Service Manual
4-31
General Troubleshooting
Operating System and Application Problems
Windows 2000, Windows XP, Windows Server Troubleshooting
Note
For Window XP, select Classic Look or the Windows XP procedures will not
match the following procedures. To select
Classic Look
, click
Start
,
Settings
,
Taskbar,
and
Start Menu
. Select the
Start Menu
tab, and then
Classic Start
Menu
. Click
OK
.
This troubleshooting section assumes you have completed the following tasks.
•
Loaded a Phaser printer PCL or PostScript printer driver.
•
Printed and kept a current copy of the Configuration page.
Verify Settings
1. Verify the settings on the Configuration page.
•
IP Address Source
is set to:
DHCP
,
Control Panel
,
BOOTP
, or
Auto IP
(depending on your network configuration).
•
Current IP Address
is set correctly. (Note this address if it is assigned by
Auto IP, DHCP, or BOOTP.)
•
Subnet Mask
is set correctly (if used).
•
Default Gateway
is set correctly (if used).
•
LPR
is enabled. Verify that the LPR and AppSocket settings are set as
desired.
•
Interpreters
:
Auto,
PCL
, or
PostScript
(depending on your driver).
2. Verify that the client is logged into the network and printing to the correct
print queue. The user should also have access to the Phaser printer queue.
Verify Driver Installation
1. From the desktop, right-click
My Network Places
, and select
Properties
.
2. Right-click
Local Area Connection
and select
Properties
.
3. Click the
General
tab. View the list of installed network protocols to verify that
TCP/IP is installed. (For more information, contact your network
administrator.)
4. Click
Install
to install any components not listed, and then restart your
computer.
5. From the
Start
menu, select
Start
>
Settings
>
Printers and Faxes
.
6. Right-click the printer icon, and select
Properties
.
7. Click the
Advanced
tab. Verify that the correct printer driver is installed.
8. Click the
Ports
tab. Verify that the IP Address in the
Print to the Following
Ports
list is identical to the one on the Configuration page. You may need to
click the
Configure Port
button to see the IP address. If necessary, re-select
the TCP/IP number used for the printer.
Summary of Contents for PHASER 6121MFP
Page 1: ...Phaser 6121MFP Multi Function Printer Phaser 6121MFP Service Manual...
Page 2: ......
Page 12: ...x Phaser 6121MFP Service Manual Contents...
Page 22: ...xx Phaser 6121MFP Service Manual...
Page 42: ...1 20 Phaser 6121MFP Service Manual General Information...
Page 106: ...2 64 Phaser 6121MFP Service Manual Theory of Operation...
Page 109: ...Phaser 6121MFP Service Manual 3 3 Error Messages and Codes s6121mfp 372...
Page 194: ...3 88 Phaser 6121MFP Service Manual Error Messages and Codes...
Page 306: ...6 44 Phaser 6121MFP Service Manual Adjustments and Calibrations...
Page 405: ...Phaser 6121MFP Service Manual 8 85 Service Parts Disassembly 3 Remove the spring s6121mfp 255...
Page 432: ...8 112 Phaser 6121MFP Service Manual Service Parts Disassembly...
Page 437: ...Phaser 6121MFP Service Manual 9 5 Parts List...
Page 477: ...Phaser 6121MFP Service Manual 9 45 Parts List...
Page 488: ...9 56 Phaser 6121MFP Service Manual Parts List...
Page 489: ...10 Chapter Wiring In this chapter Plug Jack Designations and Locator Diagrams Wiring Diagrams...
Page 530: ...1 6 Phaser 6121MFP Service Manual Index...
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