![background image](http://html2.mh-extra.com/html/xerox/phaser-6121mfp/phaser-6121mfp_service-manual_4154850204.webp)
4-10
Phaser 6121MFP Service Manual
General Troubleshooting
Multiple-Sheet Pick
1. Ensure that the paper is in good condition and is listed as supported media;
quality office laser printer paper works best.
2. Ensure that the printer is printing within its environmental specifications by
printing and reviewing the Status page.
3. Remove the tray and remove the media, fan, and reload the media. Ensure
that the guides are securely against the paper and the tray has not been over
filled.
4. Try loading paper from a fresh ream, fan the paper, and then insert into the
tray or flip existing paper over.
5. Check the tray’s Retard Roller for damage.
6. Clean the Feed Rollers with a clean, dry, lint-free wipe.
7. Replace the Feed Rollers.
8. Replace the paper tray.
Mis-Pick
1. Check that the correct type of media for the tray is being used and the paper
guides are set correctly.
2. Remove, fan, and reload the media. Ensure that the tray has not been over
filled.
3. Try loading paper from a fresh ream, fan the paper, and then insert into the
tray or flip existing paper over.
4. Clean the Feed Rollers with a clean, dry, lint-free wipe.
Control Panel Troubleshooting
Printer Does Not Come to a “Ready” State
1. Reseat connectors on the Image Processor Board.
2. Refer to “Power Supply Problems” on page 4-26.
3. Replace the Control Panel (page 8-54).
4. Repair/replace the Control Panel wiring harness.
Control Panel LED is On, Control Panel Display is Blank
1. Remove and reseat the Image Processor Board connectors.
2. Replace the Control Panel (page 8-54).
3. Inspect and repair the Control Panel wiring harness.
4. Replace the Image Processor Board (page 8-66).
Summary of Contents for PHASER 6121MFP
Page 1: ...Phaser 6121MFP Multi Function Printer Phaser 6121MFP Service Manual...
Page 2: ......
Page 12: ...x Phaser 6121MFP Service Manual Contents...
Page 22: ...xx Phaser 6121MFP Service Manual...
Page 42: ...1 20 Phaser 6121MFP Service Manual General Information...
Page 106: ...2 64 Phaser 6121MFP Service Manual Theory of Operation...
Page 109: ...Phaser 6121MFP Service Manual 3 3 Error Messages and Codes s6121mfp 372...
Page 194: ...3 88 Phaser 6121MFP Service Manual Error Messages and Codes...
Page 306: ...6 44 Phaser 6121MFP Service Manual Adjustments and Calibrations...
Page 405: ...Phaser 6121MFP Service Manual 8 85 Service Parts Disassembly 3 Remove the spring s6121mfp 255...
Page 432: ...8 112 Phaser 6121MFP Service Manual Service Parts Disassembly...
Page 437: ...Phaser 6121MFP Service Manual 9 5 Parts List...
Page 477: ...Phaser 6121MFP Service Manual 9 45 Parts List...
Page 488: ...9 56 Phaser 6121MFP Service Manual Parts List...
Page 489: ...10 Chapter Wiring In this chapter Plug Jack Designations and Locator Diagrams Wiring Diagrams...
Page 530: ...1 6 Phaser 6121MFP Service Manual Index...
Page 531: ......