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Xerox Phaser 5335, User Manual

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Xerox Phaser 5335 User Manual Download Page 138

120

6 Troubleshooting

Paper Jams in the Output Area

1. Clear the jammed paper.

2. If paper is jammed inside the top cover, pull 

the front cover release levers ("A") on both 

sides of the printer towards you and open 

the front cover. Then open the top cover.

3. Clear the jammed paper.

Important

• The fuser is hot. Do not touch areas with labels 

indicating high temperature and those surrounding the 

labels. Otherwise, you can get burnt.

4. Close the top cover and then the front 

cover.

Important

• When closing the front cover, be careful not to get your 

fingers caught between (the left, right, top, or bottom 

edge of) the cover and the printer.

Summary of Contents for Phaser 5335

Page 1: ...Phaser5335 User Guide Version 1 0 December 2007...

Page 2: ...ipt Adobe PostScript 3 and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Microsoft Windows Windows NT 4 0...

Page 3: ...n the Power 25 Switching Off the Power 25 2 3 About the Circuit Breaker 26 2 4 Setting Exiting the Power Saver Modes 27 2 5 Cancelling Checking a Print Job 28 Cancelling a Print Job 28 Checking the St...

Page 4: ...learing Paper Jams 113 Paper Jams in Tray 1 Bypass Tray 115 Paper Jams in the Trays 2 5 116 Paper Jams in the Fuser Unit 118 Paper Jams in the Duplex Unit 119 Paper Jams in the Output Area 120 6 2 Har...

Page 5: ...onfiguring the Authentication and Auditron Administration Features 163 Registering Login Information on the Printer 164 7 9 Cleaning the Printer 168 Cleaning the Exterior 168 Cleaning the Rib Plate 16...

Page 6: ...vi Contents...

Page 7: ...u require further assistance contact our experts at the Xerox Welcome Center A local representative telephone number may have been provided when the product was installed For convenience and future re...

Page 8: ...ne and keys on a computer keyboard indicates the hierarchies of the menus on the Control Panel of the machine print driver or CentreWare Internet Services This section also describes terms that are us...

Page 9: ...e available for the machine Phaser 5335 User Guide Phaser 5335 Printing Guide Note Please note that diagrams used in this User Guide apply to a fully configured machine and therefore may not exactly r...

Page 10: ...or supplied with the product should be followed Maintenance Information 1 Any operator product maintenance procedures will be described in the customer documentation supplied with the product 2 Do not...

Page 11: ...ight step or trip on the power cable 7 Do not place objects on the power cable 8 Do not override or disable electrical or mechanical interlock devices 9 Do not push objects into slots or openings on t...

Page 12: ...aintenance Operational Safety Information To ensure the continued safe operation of your Xerox equipment follow these safety guidelines at all times Do These Always connect equipment to a correctly gr...

Page 13: ...ures that are not specifically described in the customer documentation supplied with your machine Do not use aerosol cleaners The use of cleaners that are not approved may cause poor performance of th...

Page 14: ...nterference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc...

Page 15: ...nalogue public switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the following countries In th...

Page 16: ...ese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction machine personal computers and monitors Reducing product energy consumption helps comba...

Page 17: ...dling may apply please see http www dtsc ca gov hazardouswaste perchlorate Domestic Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of th...

Page 18: ...uch reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Po...

Page 19: ...er the printer and a computer can be connected using the following methods Parallel connection Connecting the printer and a computer using a parallel cable default Enable USB connection Connecting the...

Page 20: ...set up also in the following environments NetWare Used when sharing and managing the printer using a NetWare server default Enable SMB Used when printing using a Windows network default Enable IPP Use...

Page 21: ...dows Server 2003 O O O O O O O O O Windows Vista O O O O O O O O O Mac OS X 10 2 8 10 3 9 10 4 3 O O O 4 O 1 The network expansion card optional must be installed 2 USB port must be set on the compute...

Page 22: ...cure the parallel cable into the connector using the clips on both sides of the connector 3 Plug the other end of the parallel cable into your computer 4 Switch the printer on USB Connection When usin...

Page 23: ...ght type network cable that supports 100BASE TX or 10BASE T 1 Switch the printer off 2 Plug the network cable into the interface connector on the printer 3 Plug the other end of the network cable into...

Page 24: ...2 Printing Reports Lists P 145 The printer can obtain its IP address also by using a BOOTP or RARP server If using a BOOTP or RARP server set Get IP Address to BOOTP or RARP If using a DHCP server the...

Page 25: ...o start over from the beginning press the Menu button 4 Press the button to accept the selection Parallel is displayed 5 Press the button until TCP IP is displayed 6 Press the button to accept the sel...

Page 26: ...using the or button and press the button Note If you do not need to change the setting press the button to advance to the next field Pressing and holding down the or button increments the value by 10...

Page 27: ...the button to display Gateway Address 21 Press the button to accept the selection The current gateway address is displayed 22 Enter the gateway address in the same way you entered the IP address and...

Page 28: ...Admin Menu is displayed 3 Press the button to accept the selection Network Port is displayed 4 Press the button to accept the selection Parallel is displayed 5 Press the button until the desired proto...

Page 29: ...he OK Eject button to confirm the selection The display shows Reboot to apply settings for 3 seconds and returns to the setting screen 10 The setting is now complete Reboot the printer by switching th...

Page 30: ...IP network Some of the control panel settings can be set also on the service s Properties tab Note CentreWare Internet Services cannot be used when your printer is a local printer Supported Operating...

Page 31: ...nning or disabled In such case the buttons are displayed as URL links For information on how to set up your web browser refer to the online help for the web browser If you want to change the display l...

Page 32: ...communication This item appears only when the network expansion card optional is installed StatusMessenger The printer can notify its status via e mail to users who have been registered through this f...

Page 33: ...nter Settings list from the printer The port number can be changed under the Properties tab Protocol Settings HTTP If you change the port number you must enter a colon and then the port number after t...

Page 34: ...or the printer Documentation CD ROM This CD ROM contains all the documentation for the printer About the Software This section describes the software for Windows NT 4 0 2000 Windows XP Windows Server...

Page 35: ...rinter Wizard appears Click Next 5 The Add Printer Wizard Local or Network Printer window appears If the printer is directly connected to your computer or over a network in a TCP IP LPD environment se...

Page 36: ...s displayed click Continue Anyway to continue the installation Windows Vista If the User Account Control dialog appears click Continue If you do not have sufficient rights to install the print driver...

Page 37: ...e feed rolls 5 Front cover Opened when replacing the print cartridge or clearing paper jams 6 Tray 1 Bypass tray Load paper here when printing using Tray 1 This tray can accommodate plain paper and sp...

Page 38: ...t Blocking the ventilation hole causes heat build up in the printer which causes the printer to malfunction 3 USB connector Connects a USB cable to the printer 4 Parallel connector Connects a parallel...

Page 39: ...of heat and pressure Important Do not touch the fuser unit while the printer is in operation The fuser unit becomes very hot during printing 3 Print cartridge A cartridge that integrates toner a phot...

Page 40: ...r mode This button lamp lights when the printer is the Power Saver mode 6 Cancel Job button Pressed to stop printing 7 button Secure Sample Print icon Pressed to advance to the next menu item or optio...

Page 41: ...2 1 Main Components and Functions 23 9 Error lamp Blinks or lights when an error occurs 10 Ready lamp Lights when the printer is ready to print No Icon Name Description...

Page 42: ...tions installed Print Screen When the printer is printing or waiting for data the print screen is displayed on the display The following is an example of the print screen of when the printer is printi...

Page 43: ...r to Error Messages in Alphabetical Order P 129 to remedy the error Switching Off the Power Important Do not switch the power off while the hard disk optional is being accessed Do not switch the power...

Page 44: ...n condition of the printer and then press the RESET button If the insulation condition of the printer is not recovered the circuit breaker trips again immediately In such case contact your Customer Su...

Page 45: ...es Low Power mode and 1 120 minutes Sleep mode The printer consumes less than 5 W in the Sleep mode and returns to the ready to print state in about 16 seconds when re activated Note You can program y...

Page 46: ...ancel the document on the control panel Cancelling a Print Job being Printed Received on the Printer Press the Cancel Job button on the control panel This operation however does not cancel the page th...

Page 47: ...u can check the accessory configuration by printing out the Printer Settings list To use this feature enable the printer s SNMP port default Enable on the control panel On Windows NT 4 0 Windows 2000...

Page 48: ...30 2 Basic Operation...

Page 49: ...lication click Print 2 Select the printer from the Select Printer list box and then display the Properties dialog box On Windows XP WordPad clicking Preferences displays the dialog box 3 Click the des...

Page 50: ...t and print the entire copies after verifying the print result Transparency Separators Automatically places separators between documents when printing on transparencies Favorites Allows you to program...

Page 51: ...aged have windows holes perforations cutouts or embossments use tie strings metal clasps or metal folding bars have postage stamps attached have any exposed adhesive when the flaps are in the sealed p...

Page 52: ...Make sure that the flaps are closed 2 Adjust the paper guides to the size of the envelopes 3 Set the paper size dial to Envelopes with Non adhesive Flaps 1 Load the envelope with the address side fac...

Page 53: ...your application 1 On the File menu click Print 2 Select the printer from the Select Printer list box and click Preferences 3 The Paper Output tab appears From Paper Source select Tray 1 4 From Paper...

Page 54: ...utput Size 8 As necessary click Booklet Poster Mixed Document Rotation and in the displayed dialog box set Image Rotation 180deg 9 Click OK to close the dialog box 10 Click OK to close the Printing Pr...

Page 55: ...To Load Transparencies in Trays 2 5 1 Remove the paper tray from the printer and adjust the paper guides to the size of the transparencies 2 Load the transparencies in the tray with the print side fac...

Page 56: ...om the Select Printer list box and then click Preferences 3 The Paper Output tab appears From Paper Source select the tray where you loaded the transparencies 4 When Auto is selected select Transparen...

Page 57: ...inting on Transparencies 39 7 On the Layout tab select the output paper size from Output Size 8 Click OK to close the Printing Preferences dialog box 9 Click Print in the Print dialog box to start pri...

Page 58: ...e printer failure Note On Windows NT 4 0 2000 Windows XP Windows Server 2003 or Windows Vista only users with administrator level access can change the settings Users without administrator level acces...

Page 59: ...e that the short edge cannot be longer than the long edge and that the long edge cannot be shorter than the short edge even within the specified ranges 6 If giving a name to the paper size select Name...

Page 60: ...plication 1 On the File menu click Print 2 Select the printer from the Select Printer list box and click Preferences 3 The Paper Output tab appears From Paper Source select the tray where you loaded t...

Page 61: ...3 4 Printing on Non standard Size Paper 43 7 Click OK to close the Printing Preferences dialog box 8 Click Print in the Print dialog box to start printing...

Page 62: ...y Setting the Paper Type on the Control Panel The following example shows how to print using the A4 size transparencies in portrait orientation loaded in Tray 2 Before requesting a job from your print...

Page 63: ...s set to Plain Paper but the actual type of the paper loaded is Transparency This method allows you to print using the paper type specified on the print driver regardless of the paper type set on the...

Page 64: ...ypes of the trays are set correctly on the control panel you can request a job without specifying a paper tray on the print driver The printer can automatically select a paper tray based on the paper...

Page 65: ...t 4 From Paper Type select the desired paper type to be used 5 From Paper Size select the size of the document to be printed 6 Click the Layout tab and select the size of the output paper from Output...

Page 66: ...Print job after printing it can be specified when you print it from the control panel For more information refer to Operations on the Control Panel P 50 Secure Print jobs cannot be printed when Secur...

Page 67: ...e select Enter Document Name or Auto Retrieve When Enter Document Name is selected enter the desired document name in Document Name The document name can be up to 12 alphanumeric characters When Auto...

Page 68: ...u to enter a password is displayed 5 Enter your password using the and buttons Use the button to move the curser Note Enter the password set under Password in the Secure Print dialog box on your print...

Page 69: ...tton display Delete press the button and then press the OK Eject button If you want to save the document in the hard disk after printing press the button display Print and Save and proceed to Step 9 9...

Page 70: ...ple Print Feature To sample print a job configure the following settings on your computer and send the job to the printer From the control panel you will be able to release the Sample Print for review...

Page 71: ...trieve When Enter Document Name is selected enter the desired document name in Document Name The document name can be up to 12 alphanumeric characters When Auto Retrieve is selected the document name...

Page 72: ...utton until the desired document name is displayed Note The document name is the name entered in the Sample Print dialog box on your print driver When more than one document is stored in the printer y...

Page 73: ...Result Sample Print 55 8 If printing the document select the desired option by pressing the button 9 Enter the print quantity using the button and press the OK Eject button to print the document The p...

Page 74: ...56 3 Print...

Page 75: ...0 5 Pre paid Postcard 148 x 200 mm envelope COM 10 Monarch DL C5 custom size paper width 75 297 mm length 148 431 8 mm long paper 297 x 900 mm Plain 1 60 80 g m2 Plain 2 70 80 g m2 Heavyweight 1 106 1...

Page 76: ...le paper refer to Recommended Tested Paper P 59 Moisture such as water rain and humidity can cause print images to come off from paper For more information contact your Customer Support Center or your...

Page 77: ...business use with minimum see through C2r paper 70 g m2 Plain 70 recycled pulp paper EPR 67 g m2 Plain 70 or more recycled pulp paper WR100 paper 67 g m2 Plain 100 recycled pulp paper with the whitene...

Page 78: ...with surface treatments Paper that is coated with anti set off white powder micro powder Paper that has perforations Paper that uses ink that deteriorates with heat Photosensitive paper Carbon paper...

Page 79: ...nter failure Use the following guidelines when storing paper Paper Storage Environment Temperature 10 30 C Relative humidity 30 65 Paper Storage Guidelines Re wrap partly used packages of paper and st...

Page 80: ...or add paper to Tray 1 Bypass tray while printing from Tray 1 Doing so can cause paper jams Do not place any objects other than paper on or in Tray 1 Bypass tray Do not push down on the tray or apply...

Page 81: ...to load them in the correct orientations Important For best print quality do not use envelopes that are curled or twisted are stuck together or damaged have windows holes perforations cutouts or embos...

Page 82: ...to extend or unextend a tray refer to Steps 2 and 3 in the following procedure If you do not need to extend or shorten a tray skip Steps 2 and 3 The following explains how to load paper in Tray 2 The...

Page 83: ...landscape 5 Pinch the rear guide clip and slide it to the size of the paper Align the mark of the paper size with the mark on the guide 6 Load the paper with the print side facing up Note Do not fill...

Page 84: ...in Trays 2 5 When loading envelopes in Trays 2 5 be sure to load them in the correct orientations Note When loading envelopes in the tray set the paper size dial to Envelopes with Adhesive Flaps Envel...

Page 85: ...l panel Make sure to set the paper type correctly on the control panel If the paper type setting does not match the actual type of the paper toner may not fuse properly onto the paper resulting in sme...

Page 86: ...on until Paper Type is displayed 7 Press the button to accept the selection Tray 2 is displayed 8 Press the button until the desired paper tray is displayed and press the button to accept the selectio...

Page 87: ...splayed 5 Press the button to accept the selection Substitute Tray is displayed 6 Press the button until Paper Size is displayed 7 Press the button to accept the selection Tray 2 is displayed 8 Press...

Page 88: ...tting is displayed 15 Enter the width using the or button and press the OK Eject button to confirm your entry Example 297 mm 16 If setting other trays press the button until the screen in Step 8 is di...

Page 89: ...ur printer not to display this message and have the printer print the job on paper almost identical or larger than the paper requested Substitute Tray feature If a tray runs out of paper during printi...

Page 90: ...72 4 Paper...

Page 91: ...ngs Each common menu is organized into the following structure common menu menu items items optional values The following is a portion of the hierarchical structure of the common menus Press the Menu...

Page 92: ...Meter Reading Displays the number of printed pages to date Checking the Meter Reading Meter P 160 Admin Menu Network Port Sets host interfaces and the settings required to enable their communication...

Page 93: ...made 3 minutes before becomes invalid Resetting a Value to Its Default To reset a value to its default display the value and press the and buttons simultaneously The value changes to its factory setti...

Page 94: ...em return to the previous screen by pressing the button To start over from the beginning press the Menu button 4 Press the button until System Settings is displayed 5 Press the button to accept the se...

Page 95: ...5 1 Overview of the Common Menus 77 10 The setting is now complete Press the Menu button to return to the Ready to print screen Ready to print...

Page 96: ...three submenus ESC P PCL and PostScript ESC P For information about the items under ESC P refer to the ESC P section of the Printing Guide on the Documentation CD ROM included with the printer PCL Fo...

Page 97: ...me out 1 Minutes to 900 Minutes Note After changing this setting reboot the printer Init PS Disk Initializes the PostScript information stored in the hard disk Note Init PS Disk appears only when the...

Page 98: ...e number of printed pages on the control panel For details on the meter information and how to display it refer to Checking the Meter Reading Meter P 160 Admin Menu The Admin Menu menu consists of the...

Page 99: ...t See 3 on P 111 Adobe Protocol Sets the PostScript communication protocol Auto Automatically detects the PostScript communication protocol Standard Select this when the communication protocol is in A...

Page 100: ...reboot the printer Print Mode Sets the method of processing data print language Auto default After receiving data from a computer the printer automatically detects its print language and processes th...

Page 101: ...up When Enable is selected select TCP IP or IPX SPX Enable default Disable Note After changing this setting reboot the printer Print Mode Sets the method of processing data print language Auto defaul...

Page 102: ...le select also TCP IP or NetBEUI Enable default Disable Note After changing this setting reboot the printer Print Mode Sets the method of processing data print language Auto default After receiving da...

Page 103: ...the printer Print Mode Sets the method of processing data print language Auto default After receiving data from a computer the printer automatically detects its print language and processes the data a...

Page 104: ...lected print language HexDump Allows you to view data received from a computer by printing it in ASCII codes hexadecimal format See 3 on P 111 Adobe Protocol Sets the PostScript communication protocol...

Page 105: ...nt language Auto default After receiving data from a computer the printer automatically detects its print language and processes the data accordingly See 1 on P 111 ESC P PS PCL After receiving data f...

Page 106: ...Status SNMP IPX Setting Item Description Port Status Sets whether to enable or disable the SNMP port at printer start up If you selected Enable select also UDP or IPX Enable default Disable Note When...

Page 107: ...mber DHCP Automatically obtains the information from the DHCP server BOOTP Automatically obtains the information from the BOOTP RARP Automatically obtains the information from the RARP Note After chan...

Page 108: ...tem Description Port Status Sets whether to enable or disable the Internet Services port at printer start up Enable default Disable Note After changing this setting reboot the printer Network Port FTP...

Page 109: ...port at printer start up Enable default Disable Note After changing this setting reboot the printer Network Port Ethernet Setting Item Description Ethernet Sets the communication speed and connector...

Page 110: ...inter Network Port Network Settings Network Settings Adobe Protocol Setting Item Description Adobe Protocol Sets the Adobe communication protocol Auto default Automatically detects the communication p...

Page 111: ...Address Enter the IP addresses using numbers between 1 and 255 The first xxx however cannot be 127 or a number between 224 and 255 See 2 on P 111 Note After changing this setting reboot the printer No...

Page 112: ...s you to set basic printer behaviors Audio Tones Sets the audio tones that indicate various printer conditions such as errors Network Port HTTP SSL TLS HTTP SSL TLS Enable Disable Setting Item Descrip...

Page 113: ...t to generate an audio tone when a job finishes successfully On default Off Fault Tone Sets whether or not to generate an audio tone when a job finishes abnormally On default Off Alert Tone Sets wheth...

Page 114: ...ing Item Description Panel Lock Sets a password to control access to the menus Off default On Change Password Allows you to change the password Enter a new password 4 digit number The password takes e...

Page 115: ...rs the Sleep mode from the Low Power mode Specify the value in 1 minute increments See 2 on P 111 1 Minutes to 120 Minutes default 5 Minutes Note This setting is valid only if Sleep Mode is set to Ena...

Page 116: ...1 sided or 2 sided 1 Sided default 2 Sided Note 2 Sided Report appears only when the duplex unit optional is installed System Settings Banner Sheet Banner Sheet Insert Position Banner Sheet Specify T...

Page 117: ...You are advised to replace the cartridge as you may experience poor print quality Stop Print Your printer stops printing after printing about 100 more pages and another warning message appears stating...

Page 118: ...hard disk optional when the internal hard disk is installed If overwriting the data set the number of times to overwrite the data to either once or three times 3 Overwrites default 1 Overwrite Off Sy...

Page 119: ...print job that is currently being printed and prints a Secure Sample Print job Off Prints a Secure Sample Print job after the print job being printed Note Interrupt Print appears only when Activate F...

Page 120: ...hether to switch to another paper tray if the paper tray selected by Auto Tray Selection runs out of paper If using this feature set the paper size for the substitute tray Off default Does not substit...

Page 121: ...e every time paper is loaded in the paper trays No default Yes Printer Settings Bypass Mode Setting Item Description Bypass Mode Sets how to specify a paper size and type for Tray 1 Bypass tray Panel...

Page 122: ...anel Specified 1 User 1 to 5 User 5 display the names specified under Paper Name Tray 2 Sets the type of the paper loaded in Tray 2 Plain Paper default Transparency Heavyweight 1 Heavyweight 2 1 User...

Page 123: ...ets the priority order of paper types This setting will be used by the Auto Tray Selection feature By default Plain Paper is set to 1 1 to 6 Sets the priority order of paper types Off Does not set the...

Page 124: ...han the 2nd and 3rd trays The remaining tray will be the 5th tray Tray Priority appears only when the optional sheet feeders are installed Printer Settings Paper Size Paper Size Tray 1 A4 P Paper Size...

Page 125: ...ed set the print orientation to Portrait Y or Landscape X Note For details on how to set custom paper sizes refer to Changing the Paper Types of the Trays P 68 Printer Settings Paper Name Paper Name 1...

Page 126: ...ght corner of paper Bottom Left Prints a user ID on the bottom left corner of paper Bottom Right Prints a user ID on the bottom right corner of paper Printer Settings Size Conflict Setting Item Descri...

Page 127: ...barcode mode of the tray 2 Off default On Tray 3 to Tray 5 Sets whether to enable or disable the barcode modes of the trays 3 5 Off default On Note The display only shows the trays that are actually i...

Page 128: ...workPort Init Del Data Hard Disk Init Del Data Delete Form Setting Item Description Initialize NVM Initializes the NV memory All settings return to the defaults Note The NV memory is nonvolatile memor...

Page 129: ...default values 3 The following information is printed in each line during dump printing Count Prints the total number of bytes counted from the beginning of data Hexadecimal code Prints data every 4 b...

Page 130: ...112 5 Control Panel Menus...

Page 131: ...hen a sheet of paper jams inside the printer the control panel displays an error message Follow the instructions in the message to open the appropriate cover and identify the jammed area Before openin...

Page 132: ...not touch areas with labels indicating high temperature and those surrounding the labels Otherwise you can get burnt Before opening the front cover or pulling out the paper trays remove paper from Tr...

Page 133: ...h Tray 1 Bypass tray cover opened be careful not to get your fingers caught between the left or right edge of Tray 1 Bypass tray cover and the front cover 3 Clear the jammed paper Important The fuser...

Page 134: ...is fed into the printer via the front side of the tray If paper is jammed in this area you may not be able to pull out the tray unless you remove the trays below it Do not pull out more than one tray...

Page 135: ...erwise you can get burnt 7 Close the front cover Important When closing the front cover be careful not to get your fingers caught between the left right top or bottom edge of the cover and the printer...

Page 136: ...nd open the fuser cover Important The fuser is hot Do not touch areas with labels indicating high temperature and those surrounding the labels Otherwise you can get burnt 4 While holding the cover ope...

Page 137: ...Duplex Unit 1 Open Tray 1 Bypass tray cover 2 Open the upper cover 3 Hold the handle on the center part of the inner cover and open the inner cover 4 Clear the jammed paper 5 Close the inner cover the...

Page 138: ...e front cover Then open the top cover 3 Clear the jammed paper Important The fuser is hot Do not touch areas with labels indicating high temperature and those surrounding the labels Otherwise you can...

Page 139: ...oblem check if the power cord is firmly plugged into the power outlet and reboot the printer If the problem still persists the printer may be at fault Contact your Customer Support Center or your deal...

Page 140: ...rvices Refer to Network Port P 80 Online help for CentreWare Internet Services Is the operating environment of your computer set correctly Check the operating environment of your computer including th...

Page 141: ...rint driver may improve print speed To use Print Page Mode install additional memory to the printer Refer to Print Page Mode Online help for the print driver Image loss occurs in the upper portion of...

Page 142: ...elp for the print driver Change the print density settings under the Graphics tab Image Settings on your print driver and try printing again Refer to Online help for the print driver Change the Paper...

Page 143: ...or the printer Load appropriate paper Refer to Supported Paper P 57 The fuser unit is damaged or deteriorated The fuser unit may need replacement depending on its condition Contact your Customer Suppo...

Page 144: ...Mode P 97 The print cartridge or fuser unit is damaged or deteriorated The print cartridge or fuser unit may need replacement depending on its condition Contact your Customer Support Center or your d...

Page 145: ...ed Adjust the sharpness of the original image and try printing it again If you cannot adjust the sharpness of the original image change the sharpness setting under the Detailed Settings tab Other Sett...

Page 146: ...th printed pictures the anti set off powder sticks to the feed rolls preventing the postcards from being fed properly In such a case clean the feed rolls Refer to Cleaning the Feed Rolls P 171 The fee...

Page 147: ...he hard disk space by deleting the files that are unnecessary Install Toner Cartridge A print cartridge is not installed Install a print cartridge appropriate for the printer Refer to Replacing the Pr...

Page 148: ...n when there is no jammed paper inside the cover The error will not clear unless you open and close the front cover Refer to 6 1 Clearing Paper Jams P 113 Open A C Clear Jam from E A paper jam occurre...

Page 149: ...the job by pressing the OK Eject button on the control panel Check if there is any problem with the print data Push in all trays The job requested a paper tray but one of the trays above it is open Cl...

Page 150: ...riority order of the paper trays or manually select a paper tray on the control panel Refer to System Settings P 94 Wrong paper size Reload Bypass The paper size loaded in Tray 1 Bypass tray does not...

Page 151: ...able The following error codes are listed in ascending order Error Code Cause Remedy 010 397 The fuser unit may not be installed properly or may be at fault Switch the printer off and open the front c...

Page 152: ...onal is not plugged into the printer properly Switch the power off check if the connector cable of the duplex unit is properly plugged into the printer and then switch the power back on Refer to Duple...

Page 153: ...t Services activated Print out the Printer Settings list to see if Internet Services is activated Is the URL entered correctly Check the URL If you still cannot access the service enter the printer s...

Page 154: ...settings we suggest you record the current settings by printing out the Printer Settings list The service does not accept the user ID or password If you fail to log in four times in a row after switc...

Page 155: ...tly Refer to 7 5 Checking the Printer Status via E mail P 150 Are the SMTP server and POP3 server running normally Ask your network administrator to see if the servers are running normally The printer...

Page 156: ...138 6 Troubleshooting...

Page 157: ...print requests documents printed and how often the power is switched on off For more information refer to Life of Consumables and Regular Replacement Parts P 187 Print Cartridge The print cartridge is...

Page 158: ...hey are ready to be used Avoid storing consumable parts in the following locations in high temperature and humidity near heat sources in direct sun light in dusty places When using a consumable make s...

Page 159: ...rn injuries If you have a used print cartridge contact your local Xerox representative for its disposal CAUTION Keep the print cartridge out of reach of children Should toner be swallowed spit it out...

Page 160: ...hutter protects the photoconductor drum from exposure to light Do not open the photoconductor drum protection shutter unless necessary We recommend you use the print cartridge within one year after re...

Page 161: ...thes wash it off immediately 5 Remove the new print cartridge from its packaging Important Do not touch the photoconductor drum protection shutter and photoconductor drum of the print cartridge 6 Hold...

Page 162: ...h toner If toner gets on your hands or clothes wash it off immediately When pulling out the toner seal do not place the print cartridge upright The seal may not be pulled out completely or may rip Ins...

Page 163: ...on feature is enabled The Auditron Report can be printed instead Refer to Checking the Meter Reading P 160 Auditron Report Print Meter When the Authentication feature is enabled selecting Print Meter...

Page 164: ...ttings of the logical printers 1 5 created in PostScript Note Logical printers can be created using CentreWare Internet Services For more information refer to the online help for CentreWare Internet S...

Page 165: ...ote The reports lists are printed on A4 size paper 1 Press the Menu button to display the Menu screen 2 Press the button until Report List is displayed 3 Press the button to accept the selection Job H...

Page 166: ...rked computer This feature is called CentreWare Internet Services CentreWare Internet Services can be used also to check the status of consumable and the levels of paper in the trays Note For informat...

Page 167: ...cumentaton CD ROM PrintingScout can perform the following If an error occurs while processing a print job PrintingScout displays a window on your computer informing you of the error PrintingScout disp...

Page 168: ...otification of errors paper jams consumable status etc to the specified e mail addresses The recipients can periodically track the status of the print cartridge and can be aware of exactly when to rep...

Page 169: ...r Port Number E mail Send Authentication Login Name SMTP Password SMTP POP3 Server Address POP3 Server Port Number Login Name POP3 Password POP3 POP3 Server Check Interval APOP Settings Configure the...

Page 170: ...s not start with will be ignored Place only one command per line and separate each command or parameter with a space or a tab When the same command is entered more than one time in one e mail only the...

Page 171: ...eature Description Refer to SSL data encryption for HTTP communication When sending data to your printer over a network the transmission can be encrypted using SSL Note To use this feature the network...

Page 172: ...expansion card on another printer create a certificate again for the new printer 1 Launch your web browser and access CentreWare Internet Services Note For information on how to access CentreWare Inte...

Page 173: ...ows you to reboot the printer is displayed On the page click the Reboot Machine button 8 After rebooting the printer refresh your browser window 9 From the menu on the left click SSL TLS Server Commun...

Page 174: ...ed the port number enter a colon and then the new port number after the address Example https printer s IP address port number Enabling Data Encryption To encrypt print data sent to the printer you mu...

Page 175: ...re IP_Address is the IP address of the printer Click Next 6 Click Have Disk 7 In the dialog box displayed enter the following path x Art_ex Win2000_XP where x is the CD ROM drive Click OK 8 Select the...

Page 176: ...Protocol Settings and then LPD or Port9100 4 Click IP Filter 5 Enter the IP addresses address masks you want to control access from and select the type of access Reject Permit or Off The IP addresses...

Page 177: ...t printing from a specific network address reject printing from a particular address within the network but permit printing from a particular user within the rejected address Example 1 Permit printing...

Page 178: ...ount displayed in the meter 4 is the same as that displayed in the meter 2 Use the following procedure to check the meter reading on the control panel 1 Press the Menu button on the control panel to d...

Page 179: ...the meter counts will reset to 0 Refer to For information on how to print the Meter Report refer to Printing Reports Lists P 145 Meter Report The Meter Report lists the following items Job Owner Name...

Page 180: ...nd count the number of sheets printed by each user Restricted Features The Authentication and Auditron Administration features control the use of the following features Printing from Computers Dependi...

Page 181: ...tication and Auditron Administration features resets the meter counts Refer to For information on how to print the Auditron Report refer to Printing Reports Lists P 145 Configuring the Authentication...

Page 182: ...w to access CentreWare Internet Services refer to Configuring the Printer Using CentreWare Internet Services P 12 If you are prompted to enter the administrator s ID and password enter the ID and pass...

Page 183: ...ation and Auditron Administration Features 165 8 Verify that User Account is displayed on the Print Auditron page 9 Click Edit User Account 10 On the Edit User Account page enter User Account Number a...

Page 184: ...the displayed page enter each field and click Save Note The user ID and password set on this page will be used also on your print driver 12 If registering more than one user click the back button and...

Page 185: ...ins how to set the login information on your print driver The procedure uses Windows XP as an example Note For information on each setting item on your print driver refer to the online help provided f...

Page 186: ...ead to injuries Cleaning the Exterior Clean the exterior of the printer monthly or more often if needed To clean the exterior surfaces wipe them with a soft damp cloth moistened with water Then wipe o...

Page 187: ...t cover release levers A on both sides of the printer towards you and open the front cover 4 Open the top cover 5 Hold the print cartridge by the handles as shown in the figure and remove the cartridg...

Page 188: ...sliding the projections on both sides of the cartridge along the arrow labels inside the printer Make sure that the print cartridge is firmly seated in the printer 8 Close the top cover 9 Close the f...

Page 189: ...cards from being fed properly If this happens wipe the feed rolls thoroughly with soft damp cloth moistened with water The feed rolls can be found in the following locations Clean each feed roll accor...

Page 190: ...ray cover be careful not to get your fingers caught between the left and right edge of the cover and the printer 2 Pull the front cover release levers A on both sides of the printer towards you and op...

Page 191: ...ipe the rubber part with a soft damp cloth moistened with water 7 Close the top cover and then the front cover Important When closing the front cover be careful not to get your fingers caught between...

Page 192: ...y 2 Open the roll cover by holding its both sides While rotating the feed roll wipe the rubber part with a soft damp cloth moistened with water 3 Clean the feed rolls inside the printer First identify...

Page 193: ...e with the short tab first 8 Align the short tab of the feed roll with the indentation on the shaft and push the feed roll firmly onto the shaft 9 Place other feed roll back on the front shaft in the...

Page 194: ...Tray 1 Bypass tray remove the paper If Tray 1 Bypass tray is not open open the tray 3 Remove the roll cover 4 Identify the location of the feed roll in the printer 5 Remove the tab on the right side o...

Page 195: ...lat side to the right and push it horizontally onto the shaft Note The surface of the feed roll is flat on one side and jagged on the other side Make sure to correctly orient the feed roll when placin...

Page 196: ...178 7 Maintenance 11 Place the roll cover back inside the printer 12 Close Tray 1 Bypass tray and the upper cover...

Page 197: ...ray 1 Bypass tray and close Tray 1 Bypass tray cover Re wrap the paper and store it away from dust and humidity Important When closing Tray 1 Bypass tray cover be careful not to get your fingers caugh...

Page 198: ...at surface 8 Close the top cover and then the front cover Important When closing the covers be careful not to get your fingers caught between the covers and the printer 9 Remove the tray from the prin...

Page 199: ...ed 25 2 pages min 3 1 The print speed may decrease due to factors such as paper types paper sizes and print requirements of print jobs The speed may decrease also when the printer is performing image...

Page 200: ...80 g m2 Plain 2 70 80 g m2 Heavyweight 1 106 163 g m2 Heavyweight 2 164 216 g m2 transparency 2 Sided Printing optional Plain 1 60 80 g m2 Plain 2 70 80 g m2 Heavyweight 1 106 163 g m2 Heavyweight 2...

Page 201: ...istributions that are supported Interface Standard dual parallel IEEE1284 compliant Ethernet 100BASE TX 10BASE T USB2 0 Hi Speed Supported protocol TCP IP LPD Port9100 IPP 1 SNMP HTML HTTP DHCP FTP SM...

Page 202: ...ix Dimensions main unit only 459 W x 506 D 1 x 375 3 H mm Important 1 When Tray 1 Bypass tray is closed and the paper tray is not extended Weight 23 5 kg only the main unit including a consumable Item...

Page 203: ...A 1 Main Specifications 185 Printable Area Note The actual printable area may vary depending on the printer control language Top 4 mm Left 4 mm Bottom 4 Right 4 mm Unprintable Area Printable Area...

Page 204: ...t the features and situations that require additional memory refer to A 5 Installing Additional Memory P 189 512MB Memory 098S05022 550 Sheet feeder 097S03870 A paper tray that can accommodate standar...

Page 205: ...n off and may differ substantially from the reference value Regular Replacement Part Note The page yield of the regular replacement part is based on A4 size paper P paper loaded in landscape orientati...

Page 206: ...ite also on the Documentation CD ROM included with the printer To access the web site click Xerox Web Site on the startup window of the CD ROM The URL of the driver download service page is as follows...

Page 207: ...wever some data may not be printed depending on the type of print data or the print speed may decrease when 2 sided printing is performed Recommended capacity Memory capacity recommended by Xerox Valu...

Page 208: ...with the one with larger capacity WARNING This equipment has been designed to restrict operator access to safe areas only Operator access to hazardous areas is restricted with covers or guards which...

Page 209: ...e metal plate cover forward and remove it from the printer 6 If a network expansion card is installed remove it temporarily 7 If another memory card is already installed push the retaining clips on bo...

Page 210: ...h the metal plate cover on the printer by tightening the three screws loosened in Step 4 13 Re attach the rear cover on the printer by tightening the two screws removed in Step 2 14 Plug in the power...

Page 211: ...ecure Print Sample Print feature install the optional hard disk in the printer Note To use Print Page Mode you must install additional memory in the printer Setting Print Page Mode to On changes the p...

Page 212: ...he printer BOOTP An acronym for BOOTstrap Protocol It is a protocol that allows a client on a TCP IP network to automatically acquire network configuration information from a server Collate An output...

Page 213: ...of printing one file Cancelling or executing printing is done by this unit Local printer In this guide a local printer refers to a printer that is directly connected to a computer using a parallel ca...

Page 214: ...ge represented by dots per square inch dpi The higher the dpi the higher the resolution Server A computer in a network that stores data files accessed by other computers Client is a computer that dema...

Page 215: ...mputer and its peripherals It allows hot plug which is the capability of connecting or disconnecting peripherals without having to switch off the computer WINS An acronym for Windows Internet Name Ser...

Page 216: ...198 A Appendix...

Page 217: ...The print menus appear on the display only when the optional hard disk is installed Print Menu Secure Print Select User ID User01 Specify Quantity Use PC settings Specify Quantity xxx sets Specify Qua...

Page 218: ...tinued on the next page To A Continued on the next page To D Continued on the next page To F Continued on the next page To I Network Port System Settings Printer Settings Continued on the next page To...

Page 219: ...right Auto ESC P PDF PS PCL HexDump SMB Port Status Print Mode SMB TCP IP Enable Disable Enable Disable SMB NetBEUI SNMP Settings Port Status SNMP UDP Enable Disable Enable Disable SNMP IPX EtherTalk...

Page 220: ...Full Duplex 10M Half Duplex IPX SPXFrameType Network Settings Auto Ethernet II Ethernet 802 3 Ethernet 802 2 Ethernet SNAP FTP Port Status Enable Disable StatusMessenger Port Status Enable Disable Bon...

Page 221: ...w Toner Alert Base Tone Scanner Interrupt 2TKPV On Off 2 Sided Report 1 Sided 2 Sided Insert Position Specify Tray Off Start Sheet End Sheet Start End Banner Sheet Tray 1 Bypass Tray Tray 2 Tray 3 Tra...

Page 222: ...User 5 Tray 2 Plain Paper Transparency Heavyweight 1 Heavyweight 2 1 User 1 5 User 5 Plain Paper Transparency Heavyweight 1 Heavyweight 2 1 User 1 5 User 5 Plain Paper Transparency Heavyweight 1 Heav...

Page 223: ...m Hard Disk Initialize NVM I Ready to init Delete ESCP Form 01 12345678 Not registered A4 8 5 x 11 DefaultPaperSize Force Print Check PaperSize Size Conflict From G previous page Printer Settings cont...

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Page 225: ...ns 19 confidential documents printing 48 consumable life of consumable 187 print cartridge 139 purchasing consumable 139 replacing consumable 139 types of consumable 139 consumables safety xiv control...

Page 226: ...n card 186 network printer 1 Network Settings 92 network setting network environment 6 Network Port 80 non standard size paper printing 40 42 registering 40 notes and restrictions on use 193 O Online...

Page 227: ...ogical Printers List 146 Print Meter Report 161 Printer Settings list 145 printing reports lists 147 Stored Document List 146 User Defined List 145 S safety consumables xiv electrical xi laser xii mai...

Page 228: ...connector 20 User Defined List 145 W warning markings x warnings xi Watermarks 32 website Xerox vii Windows 2000 16 Windows NT 4 0 16 Windows Server 2003 16 Windows Vista 16 Windows XP 16 X Xerox web...

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