Xerox EC70, User Manual

Page: 137 / 182

Getting Help
The Control Panel touch screen provides information and troubleshooting help. When an error or
warning condition occurs, the touch screen displays a message. The touch screen also displays an
animated graphic that shows the location of the problem, such as the location of a paper jam.
Problems which prevent the full operation of the printer have associated fault codes. These codes help
pinpoint the specific subsystem with the problem. Current faults and fault history can be retrieved at
any time.
To see a list of the fault messages that appear on the printer:
1. Press the Machine Status button.
2. On the control panel touch screen, touch the Faults tab.
3. Touch Current Faults , Current Messages , or Fault History .
4. Touch Close .
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When you order supplies or contact Xerox for assistance, you are asked to provide the serial number
of the printer.
View the printer serial number from the touch screen of the printer:
1. Press the Machine Status button.
The Machine Information tab appears.
2. Notice the serial number at the left of the Machine Information screen.
If the serial number is not read from the touch screen of the printer, it is also found on the
machine frame inside the lower left cover of the printer or inside the front door.
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Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. The
control panel provides you with information and troubleshooting help. When an error or warning
condition occurs, the control panel touch screen displays a message that informs you of the problem.
Often, the touch screen also displays an animated graphic that shows the location of the problem,
such as the location of a paper jam.
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Alerts provide messages and instructions to help solve problems. Alerts are viewed on:
• The Status page in the CentreWare Internet Services.
• All tabs in the printer driver Properties window. For a detailed status information, click More
Status .
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve the printer problems. You can find solutions for problems with print quality, copy quality,
Xerox ® EC70 Color Copier/Printer
User Guide
137
Troubleshooting