Fax Problems
If a fax cannot be sent or received correctly, refer to the following table, then perform the indicated
operation. If a fax still cannot be sent or received correctly, even after you perform the described
operations, contact your service representative.
PPrroobblleem
mss SSeennddiinngg FFaaxxeess
Symptom
Cause
Solution
The document is not scanned
using the document feeder.
The document is too thick, too
thin, or too small.
Use the document glass to send the
fax.
The document is scanned at
an angle.
The document feeder guides are
not adjusted to the width of the
document.
Adjust the document feeder guides to
fit the width of the document.
The recipient fax received is
blurry.
The document is positioned
incorrectly.
Position the document correctly.
The document glass is dirty.
Clean the document glass.
The text in the document is too
faint.
Adjust the resolution. Adjust the
contrast.
There is a problem with the
telephone connection.
Check the telephone line, then send
the fax again.
There is a problem with the fax
machine of the caller.
Make a copy to check that the printer
is operating correctly. Then, if the copy
was printed correctly, have the
recipient check the condition of their
fax machine.
The recipient fax received is
blank.
The document was loaded
incorrectly.
In document feeder, place the
document to be faxed face up.
In document glass, place the
document to be faxed face down.
Fax was not transmitted.
The fax number is wrong.
Check the fax number.
The telephone line is connected
incorrectly.
Check the telephone line connection.
If it is disconnected, connect it.
There is a problem with the fax
machine of the recipient.
Contact the recipient.
PPrroobblleem
mss RReecceeiivviinngg FFaaxxeess
Symptom
Cause
Solution
The received fax is blank.
There is a problem with the
telephone connection or with the
fax machine of the caller.
Check that the printer can make clean
copies. If it can, have the caller send
the fax again.
Xerox
®
EC70 Color Copier/Printer
User Guide
135
Summary of Contents for EC70
Page 1: ...Version 1 0 December 2020 702P08571 Xerox EC70 Color Copier Printer User Guide...
Page 8: ...8 Xerox EC70 Color Copier Printer User Guide Table of Contents...
Page 18: ...18 Xerox EC70 Color Copier Printer User Guide Safety...
Page 90: ...90 Xerox EC70 Color Copier Printer User Guide Services and Functions...
Page 118: ...118 Xerox EC70 Color Copier Printer User Guide Maintenance...
Page 180: ...180 Xerox EC70 Color Copier Printer User Guide Business Ready Finisher and Booklet Maker...
Page 181: ......
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