Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
257
Symptoms
Possible Cause
Remedy
The device is not
powered on.
Is the power switched ON?
Is the power cord plugged
into the power outlet?
Switch the power OFF and make sure the
power plug is inserted securely. Then switch
the power ON.
Is the power cord
disconnected from the
device?
Does the AC outlet supply
power properly
Connect another appliance to the outlet to
verify the power supply.
The <Error> LED is
blinking.
The system of the device or
the components installed
may have a trouble.
Switch the power OFF, then ON again. If the
problem persists, contact our Customer
Support Center.
The <Error> LED is lit.
Is paper or document
jammed?
Remove the jammed paper or document.
Refer to
Is the device front cover or
another cover open?
Follow the instructions in the displayed error
code to take the required action.
Refer to
The display is dark.
Is the <Power Saver>
button lit?
The device is in an Power Saver mode. Press
the control panel's <Power Saver> button to
turn off the Power Saver mode.
Unable to print
or copy.
Is there an error code
displayed in the control
panel's display?
Follow the instructions in the displayed error
code to take the required action.
Refer to
Is the power cord
connected?
Switch the power OFF and make sure the
power plug is inserted securely into the
power outlet. Then switch the power ON.
The <Data> LED does
not light even though
you instructed the
device to print.
Is the interface cable
connected?
Check the interface cable connection.
Refer to
Is the computer's
environment correctly set?
Check the computer environment such as
print driver settings.
Is the required port status
set to [Enabled]?
Check the status of the port to use, and then
set the port status to [Enabled].
Refer to
Summary of Contents for DocuCentre SC2020
Page 1: ...Xerox DocuCentre SC2020 User Guide...
Page 3: ......
Page 28: ...Before Using the Device Xerox DocuCentre SC2020 User Guide 25...
Page 44: ...Environment Settings Xerox DocuCentre SC2020 User Guide 41...
Page 126: ...Fax Xerox DocuCentre SC2020 User Guide 123...
Page 154: ...Print Xerox DocuCentre SC2020 User Guide 151...
Page 258: ...Maintenance Xerox DocuCentre SC2020 User Guide 255...
Page 300: ...Problem Solving Xerox DocuCentre SC2020 User Guide 297...
Page 319: ...Xerox DocuCentre SC2020 User Guide 316...
Page 320: ...Xerox DocuCentre SC2020 User Guide 317...
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