Xerox B215, User Manual

Page: 245 / 306

Getting Help
Xerox
®
B215 Multifunction Printer
User Guide
245
Using the Integrated Troubleshooting Tools
To assist with troubleshooting, your printer has a set of Information Pages that you can print. These
pages include configuration, font and error information.
Printing an Error Message Report Using the Control Panel
1. At the printer control panel, press the
Home
button.
2. Touch
Device

Information Pages
.
3. Touch
Error Messages
, then touch
Print
.
4. To return to the home screen, press the
Home
button.
Printing Reports Using Xerox
®
CentreWare
®
Internet Services
1. At your computer, open a Web browser. In the address field, type the IP address of the printer,
then press
Enter or Return .
1. Click Properties

Services

Printing .
Note: If you are prompted to enter the Administrator account user name and password, refer to
Accessing the Xerox® CentreWare® Internet Services Administrator Account .
2. Click
Reports
.
3. To print a report, for the required report, click
Print
.
4. Click
OK
.
Helpful Information Pages
To assist with troubleshooting, your printer has a set of Information Pages that you can print. These
pages include configuration, font and error information. For more information, refer to
Information
Pages .
Online Support Assistant
The Online Support Assistant provides instructions and troubleshooting help to solve your printer
problems. For example, you can find solutions for print-quality problems, paper jams, and software
installation issues.
To access the Online Support Assistant, go to www.xerox.com/office/B215support .