Xerox B1025 User Manual Download Page 6

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Xerox

B1025 Multifunction Printer

User Guide

Moving the Printer ............................................................................................................... 125
Viewing Billing Meter Information ....................................................................................... 126

7 Troubleshooting ................................................................................................................... 127

General Troubleshooting ...................................................................................................... 128

Paper Jams .......................................................................................................................... 133

Print-Quality Problems.......................................................................................................... 152

Controlling Print Quality................................................................................................. 152
Solving Print-Quality Problems ....................................................................................... 152

Copy and Scan Problems ...................................................................................................... 156
Fax Problems ....................................................................................................................... 157

Problems Sending Faxes................................................................................................. 157
Problems Receiving Faxes............................................................................................... 158

Getting Help ........................................................................................................................ 160

A Specifications........................................................................................................................ 165

Printer Configurations and Options ...................................................................................... 166

Available Configurations ................................................................................................ 166
Standard Features.......................................................................................................... 167

Physical Specifications ......................................................................................................... 169

Weights and Dimensions................................................................................................ 169

Summary of Contents for B1025

Page 1: ...VERSION 1 1 OCTOBER 2018 702P06481 Xerox B1025 Multifunction Printer User Guide...

Page 2: ...CL are registered trademarks of Hewlett Packard Corporation in the United States and or other countries Microsoft OneDrive Windows Vista Windows and Windows Server are registered trademarks of Microso...

Page 3: ...nd Printing the Information Pages 26 Printing the Configuration Report 26 System Administration Features 27 Xerox CentreWare Internet Services 27 Accessing Xerox CentreWare Internet Services 27 Locati...

Page 4: ...ID Card Copy 75 Copying an ID Card 75 USB 77 Scanning to a USB Flash Drive 77 Printing from a USB Device 77 Saved Jobs 79 Printing from the Saved Jobs List 79 Address Book 80 Adding a Contact to an Ad...

Page 5: ...1 5 Paper and Media 103 Supported Paper 104 Ordering Paper 104 General Paper Loading Guidelines 104 Paper That can Damage Your Printer 104 Paper Storage Guidelines 105 Supported Paper Types and Weight...

Page 6: ...tion has Formed Inside the Printer 131 Toner Cartridge Status Messages 132 Drum Cartridge Status Messages 132 Paper Jams 133 Minimizing Paper Jams 133 Locating Paper Jams 134 Clearing Paper Jams 135 T...

Page 7: ...n Lot 4 Imaging Equipment Agreement Environmental Information 177 Eurasian Economic Community Certification 178 Germany 178 Turkey RoHS Regulation 179 Regulatory Information for 2 4 GHz Wireless Netwo...

Page 8: ......

Page 9: ...d to meet strict safety requirements Attention to the following information ensures the continued and safe operation of your Xerox printer This chapter contains Notices and Safety 10 Electrical Safety...

Page 10: ...ty agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this printer was ve...

Page 11: ...ur do the following 1 Power off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d Use the power co...

Page 12: ...ny of these conditions occur The equipment emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device was tripped Liquid...

Page 13: ...remove the protective covers Hot Warning The metallic surfaces in the Fuser area are hot Use caution when you remove paper jams from this area and avoid touching any metallic surfaces Do not override...

Page 14: ...ir conditioning system Do not place the printer in locations that are susceptible to vibrations For optimum performance use the printer at the elevations specified in Elevation P Pr riin nt te er r S...

Page 15: ...n the printer with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use a...

Page 16: ...in this manual can result in hazardous radiation exposure Hot Warning Hot surface on or in the printer Use caution to avoid personal injury Caution Indicates a mandatory action to take to avoid damage...

Page 17: ...of the printer Do not use paper attached with paper clip or any other form of binding clip Do not use paper attached with one or more staples Do not use folded creased curled or wrinkled paper Xerox...

Page 18: ...nformation on Environment Health and Safety in relation to this Xerox printer and supplies contact Europe EHS Europe xerox com For printer safety information in Europe go to www xerox com environment_...

Page 19: ...B1025 Multifunction Printer User Guide 19 2 Getting Started This chapter contains Parts of the Printer 20 Information Pages 26 System Administration Features 27 More Information 30 Installation and Se...

Page 20: ...50 Sheet Capacity 3 Front Door Cover 4 Output Tray 5 Touch Screen 6 Control Panel 7 Document Feeder Top Cover 8 Document Feeder Input Tray 9 Document Feeder Output Tray 10 Side Cover Release Lever 11...

Page 21: ...nt te er rn na all C Co om mp po on ne en nt ts s 1 Toner Cartridge 2 Drum Cartridge 3 Document Glass 4 Document Glass Cover 5 Document Feeder D Do oc cu um me en nt t F Fe ee ed de er r The document...

Page 22: ...p in the document feeder so that the first page is facing you 2 Adjust the paper guides so that they fit against the edges of the original documents D Do oc cu um me en nt t F Fe ee ed de er r G Gu ui...

Page 23: ...als documents Paper with paper clips or staples attached Paper with wrinkles curls folds tears or notches Carbonless paper or items other than paper such as cloth or metal Books C Co on nt tr ro oll P...

Page 24: ...on about the current selection on the touch screen 8 Language button This button changes the touch screen language and keyboard settings 9 Power Saver button This button allows the printer to enter an...

Page 25: ...This button deletes numeric values or the last digit entered using the alphanumeric keys 16 Alphanumeric keypad The keypad allows you to enter text and fax telephone numbers Xerox B1025 Multifunction...

Page 26: ...en touch Print Note To print all the information pages touch All Information Pages then touch Print 3 To return to the Home screen touch X P Pr riin nt tiin ng g t th he e C Co on nf fiig gu ur ra at...

Page 27: ...f your Xerox device 3 Press Enter or Return L Lo oc ca at tiin ng g t th he e I IP P A Ad dd dr re es ss s o of f t th he e P Pr riin nt te er r You can view the IP address of your printer on the cont...

Page 28: ...ervices From this page your system administrator can disable SMart eSolutions To disable the feature click Not Enrolled Apply M Ma aiin nt te en na an nc ce e A As ss siis st ta an nt t Your printer i...

Page 29: ...inter usage information appears on the Billing Meters information screen The impression counts shown onscreen are used for billing For details on viewing the billing information refer to Viewing Billi...

Page 30: ...ine technical support Online Support Assistant and print driver downloads www xerox com office B1022_B1025support Information Pages Accessing and Printing the Information Pages Information about menus...

Page 31: ...th he e P Pr riin nt te er r Select a dust free area with temperatures from 10 30 C 50 86 F and a relative humidity of 20 80 Note Sudden temperature fluctuations can affect print quality Rapid heating...

Page 32: ...wireless network connection is typically faster than USB and allows direct access to the setting of the printer using Xerox CentreWare Internet Services USB If you connect the printer to one computer...

Page 33: ...to o a a C Co om mp pu ut te er r U Us siin ng g U US SB B To connect using USB you need Windows 7 Windows 8 or later Windows Server 2008 or later or Macintosh OS X version 10 9 or later To connect th...

Page 34: ...roperly unplug the power cord from the wall outlet then plug in the power cord Caution To prevent a printer malfunction perform the control panel shutdown first If the power off sequence is not functi...

Page 35: ...uter For details refer to Xerox CentreWare Internet Services Note If your printer is connected using a USB cable you cannot scan to an email address or a network location such as a shared folder on yo...

Page 36: ...n ng g S Sy ys st te em m R Re eq qu uiir re em me en nt ts s Windows Vista Windows 7 Windows 8 Windows 8 1 Windows 10 Windows Server 2008 Windows Server 2008 R2 and Windows Server 2012 Macintosh OS X...

Page 37: ...to complete the installation of the drivers click Restart 14 To complete the installation click Finish I In ns st ta alllliin ng g P Pr riin nt t D Dr riiv ve er rs s f fo or r M Ma ac ciin nt to os s...

Page 38: ...appropriate installer file for your operating system 5 Open the Scan Installer package file 6 To acknowledge the warning and introductory messages click Continue 7 To accept the license agreement cli...

Page 39: ...m office B1025drivers I In ns st ta alllliin ng g t th he e P Pr riin nt te er r a as s a a W We eb b S Se er rv viic ce e o on n D De ev viic ce es s The Web Services on Devices WSD application allow...

Page 40: ...ion click Print a Test Page 12 Click Finish P Pr riin nt tiin ng g f fr ro om m a a D De ev viic ce e U Us siin ng g M Mo op pr riia a o or r G Go oo og glle e C Cllo ou ud d P Pr riin nt t The follow...

Page 41: ...79 Address Book 80 Job Status 82 Machine Status 83 The Services are a gateway to the features and functions of your device There are standard Services already installed and ready to use on the device...

Page 42: ...redentials are required to set up this feature before you can use it For details refer to the System Administrator Guide at www xerox com office B1022_B1025docs 42 Xerox B1025 Multifunction Printer Us...

Page 43: ...ture For details refer to the System Administrator Guide at www xerox com office B1022_B1025docs For single pages or paper that cannot be fed using the document feeder use the document glass Place the...

Page 44: ...Select an option 1 to 1 Sided This option creates a 1 sided copy from a 1 sided original document 1 to 2 Sided This option creates a 2 sided copy from a 1 sided original document 2 to 2 Sided This op...

Page 45: ...the Output Rotation option This rotation result applies to 2 Sided to 2 Sided Default or Portrait to Portrait output if you did not select either the Original or Output Rotation rotation option This...

Page 46: ...he document glass only 6 Touch OK S Se elle ec ct tiin ng g a a P Pa ap pe er r T Tr ra ay y To select a paper tray 1 At the printer control panel press the Services Home button 2 Touch Copy 3 On the...

Page 47: ...option Upright Feed Top Up This option is the same as the portrait option Sideways Feed Top Left This option is the same as the landscape option 6 Touch OK S Sp pe ec ciif fy yiin ng g t th he e O Or...

Page 48: ...image on a page To shift an image position the original documents in the document feeder or on the document glass If you use the document glass position the documents face down in the back left corner...

Page 49: ...vid the background Erase This option erases the margins from the image To erase the margins move the slider between 1 4 The higher the number the lighter the background 6 Touch OK L Liig gh ht te en n...

Page 50: ...Off This option is the default setting Both Pages This option scans both pages of an open book onto two sheets of paper Left Page This option scans the left page of an open book onto a single sheet o...

Page 51: ...the printer scans all the original documents before it prints the copies To create a booklet 1 At the printer control panel press the Services Home button 2 Touch Copy 3 On the Copy screen touch the R...

Page 52: ...re program Before you scan to a PC configure the destination folders on the server or share the folder on a personal computer A destination does not appear on the touch screen unless already entered i...

Page 53: ...an for Email to This option scans your image to a destination folder Scan for OCR This option converts printed characters into digital text 5 To select a destination touch the destination name 6 Press...

Page 54: ...clips from the pages then place the pages face up in the document feeder Note For details refer to Document Feeder and Document Feeder Guidelines 2 To clear previous settings press the Clear All butto...

Page 55: ...n 9 To start the scan press the Start button 10 If you are scanning from the document glass when prompted to finish scanning touch Done To scan another page touch Scan Note If you are scanning a docum...

Page 56: ...that you want to share on the network then click Add 6 To modify access rights for your folder select it The groups activate 7 From the Users list click Everyone then use the arrows to select Read Wri...

Page 57: ...he pages face up in the document feeder Note For details refer to Document Feeder and Document Feeder Guidelines 2 At the printer control panel press the Clear All button then press the Services Home...

Page 58: ...g a Shortcut on Your Windows Desktop to the Printer 4 Select or adjust the attributes as needed Note The list of attributes varies depending on the available OCR package 5 To scan the image click Scan...

Page 59: ...Scan To 3 Touch the Right Arrow icon repeatedly until the Scan To Features screen appears 4 Touch 2 Sided Scanning 5 Select an option 6 Touch OK S Se et tt tiin ng g t th he e O Ou ut tp pu ut t C Co...

Page 60: ...keypad 7 Touch OK I If f F Fiille e E Ex xiis st ts s A Allr re ea ad dy y When you scan to a file that exists on your computer various features are available To select a feature 1 At the printer con...

Page 61: ...button repeatedly until the Scan To Features screen appears 4 Touch Lighten Darken 5 To adjust the intensity move the slider control 6 Touch OK S Se et tt tiin ng g B Ba ac ck kg gr ro ou un nd d S Su...

Page 62: ...All button then press the Services Home button 2 Touch Scan To 3 Touch the Right Arrow button repeatedly until the Scan To Features screen appears 4 Scroll then touch Resolution 5 Select a DPI option...

Page 63: ...provides a way for you to enter a custom document size or area to scan 6 Touch OK S Sp pe ec ciif fy yiin ng g t th he e O Or riig giin na all D Do oc cu um me en nt t T Ty yp pe e The printer optimi...

Page 64: ...Photocopied photos Text Use this setting for black and white or colored text 6 After you select the appropriate document type touch OK 64 Xerox B1025 Multifunction Printer User Guide Using the Service...

Page 65: ...Before you scan to email configure the email SMTP and From field properties At least one email address is required in the address book If email properties are not configured properly the email icon ap...

Page 66: ...touch the Device Address Book icon From the list select a recipient If you created Favorites to select a Favorite touch Favorites From the list select an Email Favorite For details about using the Ad...

Page 67: ...scanning touch Done To scan another page touch Scan Note If you are scanning a document from the automatic document feeder a prompt does not appear 11 To return to the Home screen press the Home butt...

Page 68: ...Load your original documents For single pages or paper that cannot be fed using the document feeder use the document glass Place the first page of the document face down in the top left corner of the...

Page 69: ...s Book This option allows you to access the printer address book Manual Dial Mode This option allows you to insert characters such as Dial Pause in a fax number 5 Adjust other fax options as needed Fo...

Page 70: ...t Feed Top Up Sideways Feed Top Left 6 Touch OK L Liig gh ht te en niin ng g o or r D Da ar rk ke en niin ng g t th he e I Im ma ag ge e 1 At the printer control panel press the Clear All button then...

Page 71: ...2 Touch Fax 3 At the top of the Fax screen touch the Right Arrow icon twice The Fax Features screen appears 4 Touch Send Header Text 5 Touch Off or On 6 Touch OK S Se en nd diin ng g a a D De ella ay...

Page 72: ...scription File Size Purpose Standard 200 x 100 dots per inch Standard Moderate Use this setting for standard office documents and photographs Fine 200 dots per inch Good Moderate Use this setting for...

Page 73: ...ns For details refer to the System Administrator Guide www xerox com office B1022_B1025docs To store a fax in a local mailbox 1 At the printer control panel press the Clear All button then press the S...

Page 74: ...Polling When Secure Local Polling is activated you can create a list of fax numbers that allow the printer to access stored faxes on the printer To store a fax 1 At the printer control panel press the...

Page 75: ...es Home button then scroll down and touch ID Card Copy 2 To select the number of copies use the control panel the keypad 3 Touch the Right arrow 4 To change ID Card copy options touch each tab then ma...

Page 76: ...r the ID card then press the Start button 8 To copy the second side of the ID card repeat the previous steps The printer copies the second side of the ID card 9 Lift the document cover then remove the...

Page 77: ...e USB Flash drive until prompted If you remove the flash drive before the transfer is complete you can damage the file P Pr riin nt tiin ng g f fr ro om m a a U US SB B D De ev viic ce e You can print...

Page 78: ...n Start button 7 To print another file from the USB device touch the Back Arrow icon located in the upper right corner of the window 8 Touch Add File 78 Xerox B1025 Multifunction Printer User Guide Us...

Page 79: ...hich they are stored P Pr riin nt tiin ng g f fr ro om m t th he e S Sa av ve ed d J Jo ob bs s L Liis st t 1 At the printer control panel press the Services Home button then touch Saved Jobs 2 Touch...

Page 80: ...panel After you enter the display name click the Make Global Favorite Star icon Email Type the email address for the address book contact Note You can set up an email address to appear as a favorite...

Page 81: ...contacts 6 Click Upload File 7 Verify the information in the address book fields 8 Click Import E Ed diit tiin ng g o or r D De elle et tiin ng g a an n A Ad dd dr re es ss s B Bo oo ok k C Co on nt...

Page 82: ...nt All 6 To delete all jobs touch the jobs then touch Delete All D De elle et tiin ng g a an n A Ac ct tiiv ve e P Pr riin nt t J Jo ob b You can delete an active print job from the printer control pa...

Page 83: ...ew wiin ng g W Wa ar rn niin ng g M Me es ss sa ag ge es s o on n t th he e C Co on nt tr ro oll P Pa an ne ell When a warning condition occurs a message appears on the control panel to inform you of...

Page 84: ...Information screen The impression counts onscreen are used for billing To view billing and usage information 1 At the printer control panel press the Machine Status button 2 To view basic impression...

Page 85: ...Xerox B1025 Multifunction Printer User Guide 85 4 Printing This chapter contains Printing Overview 86 Selecting Printing Options 87 Printing Features 94 Using Custom Paper Sizes 101...

Page 86: ...lication access the print settings For Linux press CTRL P For Macintosh press CMD P For Windows press CTRL P 5 Select your printer 6 To access the print driver settings for Windows select Printer Prop...

Page 87: ...for 2 sided printing page layout and print quality You can choose default settings for various printing options For more information refer to Setting Printing Defaults in Windows and Selecting Printi...

Page 88: ...ences window click Help S Se elle ec ct tiin ng g W Wiin nd do ow ws s P Pr riin nt t O Op pt tiio on ns s f fo or r a an n I In nd diiv viid du ua all J Jo ob b To use special printing options for a...

Page 89: ...nd save a set of options that you can apply to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 In the printer list select your print...

Page 90: ...uter file downloads 8 To install the Xerox Print Driver package for Linux a Download the deb or rpm file b To install the Print Driver package using a command line utility navigate to the directory wh...

Page 91: ...a command line prompt open the Xerox print driver Log in as root then type xeroxprtmgr Note In addition you can access the Printer Manager by running the xeroxprtmgr command as root 2 On the My Printe...

Page 92: ...e job prints touch Browse P Pr riin nt tiin ng g f fr ro om m a a U US SB B D De ev viic ce e You can print the following types of files directly from a USB device jpg pdf ps pcl prn tiff Note If USB...

Page 93: ...7 To print another file from the USB device touch the Back Arrow icon located in the upper right corner of the window 8 Touch Add File Xerox B1025 Multifunction Printer User Guide 93 Printing...

Page 94: ...list of specific job types touch a tab To view jobs that are in process or waiting to process touch the Active Jobs tab To view completed jobs touch the Completed Jobs tab 3 To view details about a j...

Page 95: ...required printing options For Linux Click Print For Macintosh click Print For Windows click OK then click Print P Pr riin nt tiin ng g a a S Se ec cu ur re e P Pr riin nt t J Jo ob b 1 In your softwa...

Page 96: ...ment to fit the selected Output Paper Size The scaling amount appears in the percentage box for the sample image Manually Scale This option scales the document by the amount entered in the percentage...

Page 97: ...s tab select Page Layout 4 Select the required number of pages per sheet then click OK or you can select Booklet Layout 5 In the Print window click Print P Pr riin nt t Q Qu ua alliit ty y PostScript...

Page 98: ...d for the body of a document For example you can use your company letterhead for the first page of a document You can use heavyweight paper for the first and last pages of a report You can use any app...

Page 99: ...and Time Stamp Options To define the angle of the image on the page specify the position option Use the Arrows to rotate the image left or right by increments of 1 6 For Layering select how to print t...

Page 100: ...hort dimension of the paper Landscape This option orients the paper so that the text and images print across the long dimension of the paper Note For Macintosh to print portrait text and images in lan...

Page 101: ...tom paper size 4 Click Print P Pr riin nt tiin ng g o on n C Cu us st to om m S Siiz ze ed d P Pa ap pe er r f fr ro om m W Wiin nd do ow ws s Note Before printing on custom size paper define the cust...

Page 102: ...in the Name field type a title for the new size then click OK Creating and Saving Custom Paper Sizes for Macintosh 1 In the software application click File Print 2 Click Paper Size then select Manage...

Page 103: ...Xerox B1025 Multifunction Printer User Guide 103 5 Paper and Media This chapter contains Supported Paper 104 Loading Paper 109...

Page 104: ...paper size If excessive jams occur use paper or other approved media from a new package Note This printer does not support printing on labels envelopes and transparencies P Pa ap pe er r T Th ha at t...

Page 105: ...basements These spaces are more likely to collect moisture Store paper flat either on pallets cartons shelves or in cabinets Avoid food or drinks in the area where paper is stored or handled Do not o...

Page 106: ...8 x 8 3 in Postcard 102 x 152 mm 4 x 6 in Statement 140 x 216 mm 5 5 x 8 5 in S Su up pp po or rt te ed d C Cu us st to om m P Pa ap pe er r S Siiz ze es s Tray Width Length Bypass tray 125 297 mm 4 9...

Page 107: ...A5 SEF or Short Edge Feed 148 x 210 mm 5 8 x 8 4 in A3 297 x 420 mm 11 7 x 16 5 in B4 257 x 364 mm 10 1 x 14 3 in B5 JIS or Japanese Industrial Standards 182 x 257 mm 7 2 x 10 1 in Ledger 432 x 279 m...

Page 108: ...ched Pre Printed Letterhead A4 Letter Legal Executive Folio Oficio JIS B5 A5 SEF Ledger A3 B4 60 140 g m2 16 lb Bond to 100 lb Text Bypass tray Plain Lightweight Heavyweight Bond Thin Cardstock Pre Pr...

Page 109: ...To load paper in Tray 1 1 Pull out the tray and remove it from the printer 2 Move out the length and width paper guides a Pinch the paper guide levers on both guides b Slide out the paper guides unti...

Page 110: ...paper into the tray with the print side face down Load hole punched paper with the holes toward the right side of the printer Do not load paper above the maximum fill line Overfilling can cause paper...

Page 111: ...hen pull the tray toward you 2 Move out the length and width paper guides a Pinch the paper guide levers on both guides b Slide out the paper guides until they stop c Release the paper guide levers 3...

Page 112: ...the right side of the printer Do not load paper above the maximum fill line Overfilling can cause paper jams 5 Slide the tray into the printer then push the tray in all the way 6 When the control pane...

Page 113: ...e bypass tray is open and loaded with paper remove any paper that is a different size or type a To open the bypass tray press the release lever b Fully extend the bypass tray 2 Move out the length and...

Page 114: ...on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from the packaging until you are...

Page 115: ...cause paper jams Load hole punched paper with the holes toward the back of the printer To load letterhead or pre printed paper place the letterhead face down with the top edge of the paper entering th...

Page 116: ...trol panel Paper Settings screen prompts you verify the paper size type and color 6 Change the paper size type or color if necessary 7 Touch Confirm 116 Xerox B1025 Multifunction Printer User Guide Pa...

Page 117: ...Xerox B1025 Multifunction Printer User Guide 117 6 Maintenance This chapter contains Cleaning the Printer 118 Ordering Supplies 121 Moving the Printer 125 Viewing Billing Meter Information 126...

Page 118: ...not open covers and doors during printing Do not tilt the printer while it is in use Do not touch the electrical contacts or gears Doing so could damage the printer and cause the print quality to dete...

Page 119: ...Remove any paper from the document feeder 3 Open the document cover 4 Wipe the surface of the document glass until it is clean and dry Note For best results to remove marks and streaks use a standard...

Page 120: ...6 Wipe the white underside of the document cover until it is clean and dry 7 Close the document cover 120 Xerox B1025 Multifunction Printer User Guide Maintenance...

Page 121: ...Services or the printer control panel Note To view printer supply status using Xerox CentreWare Internet Services refer to the System Administrator Guide at www xerox com office B1022_B1025docs To vi...

Page 122: ...spill the toner If any toner spills avoid contact with clothes skin eyes and mouth Do not inhale the toner dust Keep toner cartridges out of the reach of children If a child accidentally swallows ton...

Page 123: ...a message on the control panel 1 To open the front of the printer pull on both sides of the front cover 2 To release the toner cartridge push the clips on both sides of the toner cartridge toward each...

Page 124: ...or r t th he e D Dr ru um m C Ca ar rt tr riid dg ge e Caution Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting Do not touch or scratch the surface of the dru...

Page 125: ...than 10 degrees can cause toner spillage and the printer to topple Repack the printer and options using the original packing material and boxes or a Xerox Repackaging Kit For a repacking kit and inst...

Page 126: ...sheet that has printing on two sides counts as two impressions The serial number of the printer number of black impressions number of total impressions and the Usage Counters option appear 3 To view a...

Page 127: ...5 Multifunction Printer User Guide 127 7 Troubleshooting This chapter contains General Troubleshooting 128 Paper Jams 133 Print Quality Problems 152 Copy and Scan Problems 156 Fax Problems 157 Getting...

Page 128: ...fferent electrical appliance into the outlet then verify that the appliance operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not mat...

Page 129: ...o the page setup or printer settings 3 Set the paper source to match the tray selected in the print driver or set the paper source to Automatically Select A Au ut to om ma at tiic c 2 2 S Siid de ed d...

Page 130: ...eck for a network or printer installation issue For help contact the system administrator The job is complex Wait for the document to finish printing The print quality mode in the print driver is set...

Page 131: ...s list check the Ethernet connection between the printer and computer Power off the printer then power it on again At the printer control panel press the Job Status button If the print job is not in t...

Page 132: ...nd Solution Low Toner Status Ensure that a new Toner Cartridge is available The toner cartridge is low Order a new toner cartridge Replace the Toner Cartridge The toner cartridge is empty Open the fro...

Page 133: ...orn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line Do not overfill the paper tray After you insert paper in a tray adjust th...

Page 134: ...er If the error persists contact your Xerox representative Caution Do not attempt to clear any paper jams using tools or instruments Using tools or instruments can damage the printer permanently The f...

Page 135: ...ro om m t th he e D Do oc cu um me en nt t F Fe ee ed de er r 1 Remove any documents from the document feeder 2 Open the document feeder top cover 3 If the paper is jammed in the exit of the document...

Page 136: ...er gently pull the paper upward 5 If you cannot see the jammed paper perform the following steps a Open the top cover then lift the document feeder input tray b Gently pull out the jammed paper toward...

Page 137: ...top cover of the document feeder press down the top cover 7 To remove jammed paper from the document feeder inside cover complete the following steps a Lift the document feeder Xerox B1025 Multifuncti...

Page 138: ...der 8 Remove any jammed paper from the document feeder input tray 9 Reload the documents in the document feeder input tray then adjust the paper guides so that they touch the edges of the paper 138 Xe...

Page 139: ...annot clear the paper jam by following this procedure refer to Clearing Paper Jams from Inside the Printer 1 To open the side cover of the printer press the release lever 2 To remove jammed paper from...

Page 140: ...e paper toward you 5 To close the tray push it in toward the printer 6 If the control panel prompts you on the Paper Settings screen verify the paper size type and color 7 Touch Confirm 140 Xerox B102...

Page 141: ...does not move as you pull it or if there is no jammed paper in the optional Tray 2 area refer to Clearing Paper Jams from Inside the Printer 1 To open the side cover of the printer press the release l...

Page 142: ...ft the paper and pull it toward you 5 If the jammed paper does not move when you pull it or if there is no jammed paper in the optional Tray 2 area complete the following steps a Pull out Tray 1 142 X...

Page 143: ...b To remove jammed paper gently pull up the paper c Push in Tray 1 Xerox B1025 Multifunction Printer User Guide 143 Troubleshooting...

Page 144: ...or 9 Touch Confirm C Clle ea ar riin ng g P Pa ap pe er r J Ja am ms s a at t t th he e B By yp pa as ss s T Tr ra ay y 1 To remove jammed paper pull the paper toward you 2 If the paper is torn check...

Page 145: ...e e O Ou ut tp pu ut t T Tr ra ay y 1 To clear jammed paper from the output tray area gently pull the paper toward you 2 If the paper tears or does not move when you pull it refer to Clearing Paper Ja...

Page 146: ...x x A Ar re ea a 1 To open the side cover of the printer press the release lever 2 To remove jammed paper gently pull up the paper 3 If the paper is jammed in the roller gently lift the roller then pu...

Page 147: ...all jammed paper close the side cover 5 If the control panel prompts you on the Paper Settings screen verify the paper size type and color 6 Touch Confirm Xerox B1025 Multifunction Printer User Guide...

Page 148: ...mmed paper from inside the printer contact your Xerox representative 1 To open the side cover of the printer press the release lever 2 Locate the jammed paper a If you can see the jammed paper gently...

Page 149: ...in the transfer roller gently lift the roller then pull the paper toward you e If you cannot remove the jammed paper by pulling the paper toward you gently pull up the paper Note If you still cannot...

Page 150: ...e Causes Solutions The paper tray is too full Remove some of the paper Do not load paper above the fill line The edges of the paper are not even Remove the paper align the edges then reload the paper...

Page 151: ...ails refer to Supported Paper P Pa ap pe er r J Ja am m M Me es ss sa ag ge e S St ta ay ys s O On n Probable Causes Solutions Some paper remains jammed in the printer Recheck the paper path Ensure th...

Page 152: ...d optimum print quality use paper designed for your printer and set the paper type correctly To maintain optimum print quality follow the guidelines in this section Temperature and humidity affect the...

Page 153: ...m office B1022_B1025docs Toner smears or the print wipes off The output has stains on the back side In the print driver change the Paper Type settings In the print driver open the Printing Preferences...

Page 154: ...ut Verify that the paper is the correct size type and weight If not change the paper settings In the print driver change the Paper Type settings In the print driver open the Printing Preferences menu...

Page 155: ...y If not change the paper Load a new ream of paper into the printer In the print driver change the Paper Type settings In the print driver open the Printing Preferences menu click the Paper Output tab...

Page 156: ...nt in copies made from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of...

Page 157: ...ment glass The text in the document is too light Adjust the resolution Adjust the contrast There is a problem with the telephone connection Verify that the telephone line is working then resend the fa...

Page 158: ...printer does not answer Delete stored documents and jobs then wait for the existing job to complete The deletion of stored documents and jobs increases available memory The received fax size is reduc...

Page 159: ...If the problem persists for online support information go to www xerox com office B1022_ B1025support Xerox B1025 Multifunction Printer User Guide 159 Troubleshooting...

Page 160: ...nting or degrade printing performance If more than one error occurs only one is displayed on the control panel To view a list of the current errors on the control panel 1 Press the Machine Status butt...

Page 161: ...s from the printer control panel Information Page Description Configuration Report The Configuration Report provides product information including installed options network settings port setup tray in...

Page 162: ...und and inbound jobs User Authentication Report The User Authentication Report provides a list of authenticated users and login IDs For information on how to print information pages refer to Accessing...

Page 163: ...ut menus or error messages Press the control panel Self Help button Order supplies for your printer http www support xerox com Local Sales and Support Center www xerox com office worldcontacts Printer...

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Page 165: ...Printer User Guide 165 A Specifications This appendix contains Printer Configurations and Options 166 Physical Specifications 169 Environmental Specifications 171 Electrical Specifications 172 Perfor...

Page 166: ...Scan to email Scan to network computer Scan to USB and Print from USB mass storage devices Copy includes ID card copy Tray 1 with 250 sheet capacity Bypass tray with 100 sheet capacity Document Feede...

Page 167: ...sheet capacity Maximum Print Size 297 x 432 mm 11 68 x 17 in Minimum Print Size 125 x 101 6 mm 4 92 x 4 in Copy Speed 1 Sided copy 25 copies per minute 2 Sided copy 13 copies per minute Copy Resoluti...

Page 168: ...ote Access Xerox CentreWare Internet Services Fax Speed 33 6 Kbps Fax Resolution Standard Resolution 8 x 3 85 pixels mm 203 x 98 dpi Fine 8 x 7 7 pixels mm 203 x 196 dpi Superfine 11 8 x 11 8 pixels m...

Page 169: ...Configuration Document Glass with Tray 1 Width 56 0 cm 22 0 in 56 0 cm 22 in Depth 59 9 cm 23 6 in 55 5 cm 21 9 in Height 50 6 cm 19 9 in 41 7 cm 16 4 in Weight 30 4 kg 67 lb 25 9 kg 57 lb Measure men...

Page 170: ...on the left provides clearance requirements for a printer that is equipped with tray 1 The figure on the right provides additional clearance requirements for a printer that is equipped with the option...

Page 171: ...dity Range 10 90 less than 90 when in the packaging Optimum Humidity 30 70 Operating Humidity 20 80 Relative Humidity Note Under extreme environmental conditions such as 10 C 50 F and 85 relative humi...

Page 172: ...nc cy y Input Voltage AC 110 V 127 V 10 AC 220 V 240V 10 Rated Frequency 50 60 Hz 3 P Po ow we er r C Co on ns su um mp pt tiio on n Power Saver mode or Sleep mode Less than 1 5 W Continuous printing...

Page 173: ...for Letter 8 5 x 11 in 2 Sided Print Speed Up to 13 ppm for A4 210 x 297 mm and 13 ppm for Letter 8 5 x 11 in Several factors can affect print speed print mode paper size and paper type Print mode Sta...

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Page 175: ...Xerox B1025 Multifunction Printer User Guide 175 B Regulatory Information This appendix contains Basic Regulations 176 Copy Regulations 180 Fax Regulations 181 Material Safety Data Sheets 182...

Page 176: ...r Mode E Eu ur ro op pe ea an n U Un niio on n The CE mark applied to this printer symbolizes a declaration of conformity by Xerox with the following applicable Directives of the European Union as of...

Page 177: ...he time of installation Using the 2 sided function reduces the environmental impact of your work However if you require simplex 1 sided printing you can change the print settings in the print driver P...

Page 178: ...dards E Eu ur ra as siia an n E Ec co on no om miic c C Co om mm mu un niit ty y C Ce er rt tiif fiic ca at tiio on n Russia Belarus and Kazakhstan are working to establish a common customs union the...

Page 179: ...LAN radio transmitter module that complies with the requirements specified in European Council Directive 2014 53 EU Radio Frequency RF output power of this device will not exceed 20 dBm in either freq...

Page 180: ...ency notes Bank notes and checks Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other...

Page 181: ...99 5 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs in different countries the approval does not a...

Page 182: ...information regarding your printer go to European Union www xerox com environment_europe For the Technical Customer Support phone numbers go to www xerox com office worldcontacts 182 Xerox B1025 Mult...

Page 183: ...Xerox B1025 Multifunction Printer User Guide 183 C Recycling and Disposal This appendix contains All Countries 184 European Union 185 Other Countries 187...

Page 184: ...rials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Mat...

Page 185: ...e en nt t When this symbol is on your equipment you are required to dispose of the equipment in compliance with agreed national procedures In accordance with European legislation you are required to m...

Page 186: ...B Ba at tt te er ry y R Re em mo ov va all Use only a manufacturer approved service facility to replace the batteries 186 Xerox B1025 Multifunction Printer User Guide Recycling and Disposal...

Page 187: ...Other Countries To request disposal guidance contact your local waste management authority Xerox B1025 Multifunction Printer User Guide 187 Recycling and Disposal...

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Page 189: ...ound Suppression To reduce the sensitivity of the printer to variations in light background colors use the Background Suppression setting X X X X X X Book Copying To copy books magazines or other boun...

Page 190: ...n X If File Already Exists To define the action that the printer takes to name a file when the file name is used already use this option X Image Shift To modify the location of the image on the page u...

Page 191: ...riginal Orientation option The printer uses the information to determine if images require rotation to produce the required output X X X X X Original Size To ensure that you are scanning the correct a...

Page 192: ...quipped with the Polling feature X Quantity To enter the number of copies required for your job use the Quantity option X X X Reduce Enlarge You can reduce the image to as little as 25 of the original...

Page 193: ...ithout the proper header text To ensure that the following information is included on all faxes use the Send Header Text option Name and telephone number of the sender Date and time of the transmissio...

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