Xerox B1025, User Manual

Page: 153 / 195

Symptom
Solutions
The output is too light.
• To check the toner level, check the control panel,
use the print driver, or access Xerox ®
CentreWare ® Internet Services. If the toner
cartridge is almost empty, replace it.
• Verify that the toner cartridge is approved for use
in your printer, then replace the toner, as needed.
For best results, use a genuine Xerox
®
toner
cartridge.
• Ensure that the print-quality mode is not set to
Toner Saver. The Toner Saver setting is useful for
draft-quality output.
• Replace the paper with a recommended size and
type, then confirm that your printer and print
driver settings are correct.
• Verify that the paper is dry and that supported
paper is used. If not, change the paper.
• Change the Paper Type settings in the print driver.
In the print driver, open the Printing Preferences
menu, click the Paper/Output tab, then change
the Paper Type setting.
• If the printer is located in a high-altitude
environment, adjust the altitude setting of the
printer. For details, refer to the
System
Administrator Guide at www.xerox.com/office/
B1022_B1025docs .
Toner smears or the print wipes off.
The output has stains on the back side.
• In the print driver, change the Paper Type
settings. In the print driver, open the Printing
Preferences menu, click the Paper/Output tab,
then change the Paper Type setting. For example,
change Plain to Lightweight Cardstock.
• Verify that the paper is the correct size, type, and
weight. If not, change the paper settings.
• Verify that the printer is plugged into an outlet
that provides the correct voltage and power. If
necessary, review with an electrician the electrical
specification of the printer.
• For details, refer to Electrical Specifications .
Random spots appear on the output, or the image is
blurry.
• Ensure that the toner cartridge is installed
correctly.
• Verify that the toner cartridge is approved for use
in the printer, then replace the cartridge, as
needed. For best results, use a genuine Xerox
®
toner cartridge.
• Use the Heavyweight or Cardstock paper type
setting, or use a paper type with a smoother
surface.
• Ensure that the humidity in the room is within
specifications. For details, refer to Relative
Humidity .
• For details, refer to Selecting a Location for the
Printer .
Xerox ® B1025 Multifunction Printer
User Guide
153
Troubleshooting