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Phaser 2135 Color Printer
Macintosh printing problems
Image never prints
The printer indicates it is receiving data, but no print comes out of printer or the
printer goes back to
Ready to Print
mode without printing an image.
1.
Make sure that the correct printer icon was selected in the Chooser. Try
printing the job again. Try printing a different file or from a different
application.
2.
In the Chooser, switch background printing off. Try printing the job
again. With newer LaserWriter printer drivers, select Foreground
Printing in the Print dialog box.
3.
Download the Echo showpage snippet which produces a blank sheet of
paper, to determine if the printer is receiving and processing files.
4.
Make sure you are printing with the correct PPD file.
5.
Activate Error Handler using the front panel
Advanced Printer
Settings
menu. Alternately, download the Error Handler utility and
try printing the job again. If an error page is printed after printing the
job again, call the Customer Support Hotline for further assistance.
Please have the error page in hand.
6.
If available, try printing to a black-and-white PostScript Level 2 printer
(such as an Apple LaserWriter). If the file does not print on the
black-and-white PostScript printer, this may mean that the problem is
application- or network-related.
Image is rotated 90 degrees
1.
In the application's Page Setup, make sure that the image is selected to
print in Portrait or Landscape orientation, as you expect.
Image prints in black-and-white
1.
In the Chooser, ensure a color printer icon is displayed next to the
Phaser 2135 in the list of available printers. This indicates the printer’s
PPD has been selected and properly configured.
2.
In the Print dialog box, make sure that the Color/Grayscale option has
been selected.
3.
Make sure that the Phaser 2135 printer icon was selected in the
Chooser
. Try printing the job again.
4.
Check the version of your LaserWriter driver to ensure that it is version
8.0.x or higher. Earlier versions of the driver do not support color
PostScript.
5.
The application may require special instructions to print, such as those
contained in a PPD file; check in the Phaser 12135 Printer CD-ROM.
Summary of Contents for 2135N - Phaser Color Laser Printer
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Page 174: ...Service Guide 161 Figure 4 Printer chassis FRUs 2 of 2 3 4 1 2 9 7 10 6 11 8 5 12 0725 04 13...
Page 176: ...Service Guide 163 Figure 5 Paper tray and paper tray guides FRUs 7 4 2 1 0725 05 5 6 3 8 9...
Page 180: ...Service Guide 167 Figure 8 LowerTray Assembly FRUs 1 2 5 6 7 8 9 3 4 4 4 0725 07...
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Page 197: ...NOTES...
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Page 199: ...NOTES...