Xerox 2135N - Phaser Color Laser Printer, Quick Reference Manual

Page: 55 / 199

42 Phaser 2135 Color Printer
Fuser jams
1.
Is the paper in good condition and appropriate for a laser printer?
2.
Is Xerox Series-35 transparency film being used.
3. Is the printer printing within its environmental specifications? Print the
Diagnostic Summary Page to determine the printer’s environmental
conditions.
4. Test the fuser motor using the service test “Motor and clutch tests” on
page 69.
5.
Does the exit sensor flag properly actuate its sensor? Use the service test
“Switch scan test” on page 63 to test the senor.
6. Does the jam occur only during a two-sided print? Is so the duplex
solenoid may not be operating correctly and the print is jamming in the
fuser.
7.
Replace the fuser.
8.
Replace the engine controller board.
Eject jams
1.
Is the paper in good condition and appropriate for a laser printer? Is the
paper curling?
2. Is the printer printing within its environmental specifications? Print the
Diagnostic Summary Page to determine the printer’s environmental
conditions.
3. Is the jam caused by a heavy, stiff paper being printed to the face-down
tray? In such cases, a lighter grade of paper should be used or face-up
mode to the side output tray should be used.
4. Is the paper excessively curved after passing through the fuser? Try
flipping the paper over in the paper tray. Also, for A-, A4- and B5-sized
paper, re-orient the paper in the tray so the short edge feeds into the printer.
5.
Clean all the eject rollers with a clean, dry, lint-free wipe if debris is visible.
6.
Does the exit sensor flag properly actuate its sensor? Test the sensor using
the service test “Switch scan test” on page 63.
7. Replace the engine controller board.