Xerox 2135N - Phaser Color Laser Printer, Quick Reference Manual

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40 Phaser 2135 Color Printer
Jams
Wrong media
1. Ensure the correct media type and size is loaded in the correct tray. For the
multi-sheet bypass feeder, ensure the loaded media matches the control
panel settings.
2. Inspect the paper tray for damage to the tray’s paper size sensor actuators.
3. Test the printer’s paper size sensors using the service test “Switch scan test”
on page 63. If the sensors test ok, then the engine controller board is
probably bad.
4.
Replace the paper size sensor board’s wiring harness.
Paper jams at the paper tray
1. Is the paper in good condition and appropriate for a laser printer?
2. Is the printer printing within its environmental specifications? Print the
Diagnostic Summary Page to determine the printer’s environmental
conditions.
3.
Are the pick rollers dirty? If so, clean them if debris is visible and try
printing again.
4. Remove the paper tray and inspect the paper tray lift levers on the
inner-sides of the paper tray cavity. Inspect the tray’s paper lift mechanism.
5. Does the paper feed motor run? Check the motor’s wiring harness and
connection (HOPFF) to the engine controller board.
6.
Replace the main feeder assembly (it contains the paper feed motor).
7.
Check the gear train for broken teeth and proper installation.
8.
Replace the pick rollers.
9. Does the pick clutch work properly? If not, replace it.
10. Replace the engine controller board.