Page 154
Troubleshooting
It can happen that the AMP2-16V Dante option doesn't immediately operate as
expected. This can be the result of a variety of causes. Refer to Table A-1 for
solutions to the problem. If after following the advice in the table, you still cannot
resolve the issue please contact Wohler Technical Services for additional help.
Contact information is on the second page of this manual.
Table A–1: Troubleshooting
Symptom
Possible Solutions
Dante Option card doesn't
show up on the network
1. Make sure that the Dante Option card
and the computer doing the setup are on
the same subnet.
2. Restart the unit that doesn't show up.
3. Restart the network.
Cannot find the Dante
Option card after changing
the IP address.
1. Use DHCP.
2. Connect directly to a computer and use
Wireshark* to check network traffic to
locate the card.
3. If Macbook is used, use MT (Merging
Technology) discovery program to check
network traffic to locate the card.
* Wireshark is a free and open sourced packet analyzer software program. It can
be used to analyze network traffic and locate IP addresses being used. It may be
downloaded from
Dante Firmware Upgrades
Wohler AMP2-16V monitors ship with current Brooklyn II firmware as of the final
test date. The version information is found in the Dante Controller Device View-
Status page. AMP2-16V software/firmware is tested with the latest Dante code
release. Therefore it is recommended that AMP2-16V and Dante software/ firmware
be updated at the same time to ensure compatibility and support of the latest
features.
Use the Audinate Dante Firmware Update Manager Windows or OS X application
to update the Dante firmware over the Dante network. Follow the application’s
installation and usage guide plus any applicable technical notes available.
Follow instructions in AMP2-16V Wohler Update Manager Manual for AMP2-16V
software updates.
