60
4.
Troubleshooting
4. Troubleshooting
The BioWIN 2 pellet boiler is self-monitoring during operation. All deviations from normal operation are displayed
on the InfoWINplus by information, fault or alarm messages. If one of these messages appears, the LED lights
up red, an information, fault or alarm symbol, an information code is displayed along with a brief description in
text – Fig. 178.
Pressing the
Info
button (Fig. 178) displays the related information text (Fig. 179). To exit the information text
menu, press the
Back
button (Fig. 179) or wait 10 minutes and the information, fault or alarm message is dis-
played again – Fig. 178.
With almost all messages, it is necessary to press the
Reset
button after rectifying the cause of the information,
fault or alarm message. In these cases, “Reset” is displayed in the menu line – Fig. 178.
If “Reset” is not displayed in the menu line, the boiler starts operating again automatically after the cause of the
information, fault or alarm message has been rectified.
If you wish to call Windhager Customer Service or your customer service Partner due to a malfunction, please
first make a note of the following data from the rating plate:
– Model
– Factory number
– Year of manufacture
– Fault or alarm message
The rating plate is located on the front of the control panel under the cladding cover – Fig. 180.
Fig. 178
Boiler sensor defective
AL 076
(Operating phases)
Info
Reset
Menu
--
°C
!
Fig. 179
Check the boiler sensor and
connections.
Press reset.
Follow operating manual.
Back
Symbol
Information
code
Brief description
Pink or red backlit display
Rating plate
Fig. 180 Rating plate
